Heatherwood Hospital - Ratings and reviews
Reviews
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Review titled Car park
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
I went into heatherwood hospital today and for some reason when I went through the barrier, I wasn't given a ticket, despite pressing the button for one. I then realised I would need it to scan at the payment machines when I leave. I went to the security office and they said to just press the button on the barriers if I can't get out when I leave. The barrier let me out so I didn't need to press the button. But the security office didn't ask me for my number plate ot anything, so now I'm wondering if I'll get a fine through the post. I obviously couldn't pay as I had no ticket to scan and the security guys just told me to press the button upon leaving and didn't say anything about how to pay. I was only there for about 30 minutes in total anyway, but I am hoping I won't get a fine for something that was out of my control.
Visited Don't know on June 2023
Review titled Heatherwood Hospital
Replied on 09 June 2023
Dear Anonymous, Thank you very much for your feedback. Please do not worry about receiving a parking ticket – the system (including the closed circuit television cameras etc.) is designed so that in cases such as this it will not happen. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional service
Rated 1 star out of 5
by KarenMKendall - Posted on 04 June 2023
I have received the most incredible treatment by Surgical team and Ward Staff at Heatherwood Treetops when I had my left hip replaced everyone looked after me so well. the Surgeon, Anaesthetist & whole surgical team excelled themselves, I cannot speak more highly about them. 2 days post op in time I do not even have a visible bruise on my leg! I was in and out of the hospital within 32 hours, experienced no sickness, the pain was managed perfectly and I was up on my feet so quickly.
Visited Don't know on June 2023
Review titled Heatherwood Hospital
Replied on 06 June 2023
Dear Karen, Many thanks for taking the time to share your experience. It is lovely to hear that your stay at Heatherwood was so positive and that you were so well cared for. I will share your comments with the teams involved who will I know be pleased to receive your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Five stars again
Rated 5 stars out of 5
by George Spinks - Posted on 30 March 2023
The experience of my second cataract operation was equally as good as the first. From the initial check in procedure through to the cheerful porter who wheeled me in to the theatre checking area and then through to the business end where the brilliant surgeon, so reassuring, replaced the eye lens. The discharge procedure was as professional as the other elements. A great team performance and one grateful patient. And it is worth mentioning the timing, problem diagnosed mid December, assessment January, two separate operations, all finished successfully end of March, well done NHS Heatherwood.
Visited General Surgery on March 2023
Review titled Heatherwood Hospital
Replied on 04 April 2023
Dear George, Thank you very much for taking the time to leave such positive feedback about your recent experience with the ophthalmology team at Heatherwood. I am delighted to learn that your experience was so positive and that the whole process was so smooth and rapidly resolved. I will share your feedback with the teams involved in your care who will I know appreciate receiving your review. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Five stars again
Rated 5 stars out of 5
by George Spinks - Posted on 30 March 2023
The experience of my second cataract operation was equally as good as the first. From the initial check in procedure through to the cheerful porter who wheeled me in to the theatre checking area and then through to the business end where the brilliant surgeon, so reassuring, replaced the eye lens. The discharge procedure was as professional as the other elements. A great team performance and one grateful patient. And it is worth mentioning the timing, problem diagnosed mid December, assessment January, two separate operations, all finished successfully end of March, well done NHS Heatherwood.
Visited General Surgery on March 2023
Review titled Heatherwood Hospital
Replied on 04 April 2023
Dear George, Thank you very much for taking the time to leave such positive feedback about your recent experience with the ophthalmology team at Heatherwood. I am delighted to learn that your experience was so positive and that the whole process was so smooth and rapidly resolved. I will share your feedback with the teams involved in your care who will I know appreciate receiving your review. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Ditto NHS at its best
Rated 5 stars out of 5
by Kelly Fordham - Posted on 02 February 2023
Just collected my mother from having a hip replacement operation at the new hospital. All staff and volunteers were fantastic: Everything appeared very well managed. Patient care was fabulous, from all the various specialists including cleaners carers, doctor, nurses, physio team, pharmacist and catering staff...and, of course, the brand new facilities are excellent. Well done Heatherwood team and thank you.
Visited General Surgery on February 2023
Review titled Heatherwood Hospital
Replied on 03 February 2023
Dear Kelly, Thank you very much for sharing this feedback about Heatherwood Hospital and the care your mother received there. It really is lovely to receive such positive and all-encompassing feedback where patients and their families recognise the number of people and teams involved in delivering the highest levels of care. I will share your feedback with the teams involved who will appreciate your comments. I hope your mother’s recovery is all on-track and as hoped for. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled NHS at its best
Rated 5 stars out of 5
by George Spinks - Posted on 02 February 2023
The initial appointment booking service through to the assessment procedure followed by the notification of the date for the surgery were all clearly scheduled. The staff on duty and the brilliant surgeon were reassuring and thoroughly professional, checking all the data so all was ok for the cataract operation. Many thanks to the Heatherwood team and their Frimley Admin Centre
Visited General Surgery on January 2023
Review titled Heatherwood Hospital
Replied on 03 February 2023
Dear George, Thank you very much for taking the time to share your recent experience at Frimley Health. It is positive and reassuring to know that the systems worked as they should and that you were so well cared for. I shall share your feedback with the teams involved in your care who will love hearing that everything was so appreciated. I hope your recovery remains on track. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Brilliant service from the Ophthalmology department
Rated 5 stars out of 5
by George - Posted on 12 January 2023
Attended the ophthalmology department for pre cataract assessment. Seen on time for Stage 1 of the assessment by two efficient and smiling nurses followed by an appointment with the Consultant, who explained all aspects of the procedure in a clear and reassuring manner
Visited General Surgery on January 2023
Review titled Heatherwood Hospital
Replied on 13 January 2023
Dear George, Thank you very much for taking the time to share your feedback about your recent ophthalmology appointment at Heatherwood Hospital. It was lovely to hear that your experience was so positive and that you were so well cared for by colleagues. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Kind and professional
Rated 5 stars out of 5
by Christine Luck - Posted on 30 December 2022
I attended Heatherwood Hospital for a hysteroscopy and biopsy following an ultrasound scan which showed thickening of the wall of the uterus. I was naturally apprehensive but the whole procedure was carried out by the consultant and her team with kindness and reassurance. Everything was clearly explained and my feelings and pain were listened to so that I could cope. Thank you for making a difficult experience bearable.
Visited Don't know on December 2022
Review titled Heatherwood Hospital
Replied on 09 January 2023
Dear Christine, Thank you very much for your feedback on your recent experience with Frimley Health at Heatherwood Hospital. As a Trust we really appreciate hearing when the patient experience has been as positive as yours clearly was – thank you for sharing. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Hip Replacement Surgery
Rated 5 stars out of 5
by Hartirath Singh - Posted on 01 November 2022
I had my hip replacement surgery in September 2022. It was an outstanding experience. I met a number of professionals from administration, nursing staff, Physiotherapists, chemists, anaesthetist, Orthopaedic surgeons pre and post my operation. As a team they provided an excellent service. I was given medicines to take home with appropriate advise, which helped with pain etc. Nursing staff at Ringmead GP Practise were very helpful with the bandages etc. I had post op review with the Physiotherapist and the surgeon who did the operation and got the all clear after just 7 weeks. Thanks NHS and Heatherwood Hospital
Visited General Surgery on September 2022
Review titled Heatherwood Hospital
Replied on 11 November 2022
Dear Hartirath, Thank you very much for sharing the story of your recent experience at Frimley Health. It is always lovely to receive and read such positive feedback which I will share with the teams involved in your care. With many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great staff but rubbish technology
Rated 5 stars out of 5
by JohnL - Posted on 18 August 2022
The staff, as always, were very good. The hiospital itself was very nice. The same could not be said for the car park machines or the app. Having got my appointment I installed the app and eventually got a qr code to save. No idea on how to save it but I could print it which I did. Turns out it is useless at the hospital as there were no scanners and it contained no information about me. A complete waste of time so just show up with the appointment letter you get. The car park looks lovely and it set out well. The problem is paying for the ticket afterwards. There are two machines next to each other. One is about twice the size of the other. This wasn't working as it had no red light to scan tickets. Staff were aware but no sign was on it resulting in lots of people trying to find out how it worked. The other machine did work. However it has an enormous screen and when you get your ticket scanned you are waiting to see the price only to find it is right at the top of the screen where the reflection blurs it out. Why not put it in the middle and why such a huge screen to display £3.50? Anyway having now found the price I scanned my debit card which appeared to work fine except the screen went straight back to the home screen. No confirmation was given resulting in me going back into the hospital to find out how to get out. A lady came out and tried to cancel a transaction but the screen froze. When she got it working again we scanned my ticket and it said something like "No parking time" which made things no clearer. We decided that I would try and exit and see if that worked which, thankfully it did. I cannot fault the staff, the hospital was lovely but forget the app as its rubbish and fix the car park machines as the car park was around a quarter full but there were always groups of people around the ticket machines that are clearly not fit for purpose.
Visited Don't know on August 2022
Review titled Heatherwood Hospital
Replied on 19 August 2022
Dear John, Thank you very much for taking the time to let us know about your recent experience at Heatherwood Hospital. I am delighted that your experience and interactions with staff were as positive as we strive for every interaction to be with every patient every day. Please accept my apologies on behalf of the Trust that you experienced frustrations with the technology. I will share your feedback appropriately and necessary action will be taken. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust