Wythenshawe Hospital - Ratings and reviews
Reviews
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Review titled Phone
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2024
a9 ward seem incapable of answering the phone. 28 times trying and still not answering. When information is needed about a patient, and calling from abroad, it’s diabolical that nobody picks the phone up!
Visited Don't know on April 2024
Wythenshawe Hospital has not yet replied.
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Review titled Lovely staff , dreadful admissions lounge
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2024
Attended with partner for surgical procedure . Staff were kind and thoughtful but admissions lounge is awful. Patients had to sit on hard extremely uncomfortable chairs for over 7 hrs resulting in back pain and aching bones before surgery . Tv was broken too . Had a more comfortable wait on train station platform !
Visited Urology on April 2024
Wythenshawe Hospital has not yet replied.
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Review titled Nightingale unit
Rated 5 stars out of 5
by Sheila Biddulph - Posted on 04 April 2024
Attended today with my Mum, we were impressed from the start, all staff smiled and introduced themselves. Everyone we came into contact with were so kind and caring from reception, examination, mammogram to ultrasound and biopsy. Highly recommend to anyone who needs to visit. 10/10
Visited Breast cancer services on April 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Sheila, Thank you for taking the time to share your positive feedback regarding your experience at the Nightingale Center (Wythenshawe Hospital). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Good Experience At Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
I was anxious and worried about attending Wythenshawe Hospital as a patient from a different area who is also on the autism spectrum. I had to travel using a taxi to reach my appointment as I cannot use public transport due to my disabilities, which include chronic pain, fatigue and my autism. To make any journey especially one involving multiple changes on unfamiliar territory would cause me significant harm. My appointment went well, the hospital was very clean and easy to get around with very clean signage on where to go, the colorful routes are helpful when you have poor eyesight like me and the benches in the corridors very useful when you need to sit and rest. All the staff I met with within the departments I visited, General Surgery, and Phlebotomy were very helpful and friendly, a real credit to the NHS, and I have confidence my future treatment will be just as good. My only issue was trying to navigate the cashiers prior to my appointment, and to get them to understand why I needed to travel by a taxi and claim back my travel costs as I am in receipt of Income-Related ESA. The Healthcare Travel Costs Scheme the NHS have is there to help people attend appointments on a low income. When I spoke to them on the phone, they were very dismissive and adamant they could only pay costs via public transport which was a maximum of £10 if I chose to travel my taxi, as if I had a choice in the matter, my return journey was £48. I fully knew I could claim back taxi costs given my disabilities, but I needed the hospital to first approve the cost of a taxi, which seemed impossible to get from them, having spoken to the cashiers, and a secretary within the department I was visiting. I have now familiarised myself with the NHS Travel Scheme Instructions and Guidance for NHS Organisations, published by the government (2010) which clearly indicates I can request my taxi costs are covered based on the guidelines called, The ‘Reasonable’ Test, the cashiers never mentioned this to me. There is also the fact a hospital has a duty of care to its patients, and that reasonable adjustments should be made as per The Equality Act, it seems staff really need to be more aware of this information, rather than assuming potential visitors are not going to go away and do further research themselves, thankfully my autistic brain likes a challenge.
Visited Gastrointestinal and Liver services on March 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Patient, Thank you for taking the time to share your positive feedback regarding your experience at the General Surgery and Phlebotomy Departments. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. I do apologise for the lack of effective communication and resolution when it came to your travel fund reimbursement. I hope your visits in the future are not a repetition of this one. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Excellent caring service
Rated 5 stars out of 5
by Wayne - Posted on 18 March 2024
Had to attend the A&E department at Wythenshawe Hospital as I was having issues with my heart, the quality of care I received was first class and the speed of care was superb, I was seen by the triage nurse within 10 minutes, she was very nice and caring and told me I needed an urgent ECG which was done almost immediately, my heart rate was very high 160 and I had atrial fibrillation, I was immediately moved to the resuscitation room where I was treated with exceptional care, I really cannot thank the staff enough for looking after me, all of the staff were so professional and caring, I couldn’t have asked for more, all the nurses should all receive substantial pay rises and it’s essential that we keep the NHS, thank you all so much
Visited Accident and emergency services on March 2024
Review titled Wythenshawe Hospital
Replied on 03 April 2024
Dear Wayne, Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department. This was a cardiac emergency well managed. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Unbelievable care
Rated 5 stars out of 5
by Jon Cohen - Posted on 10 March 2024
I went to a&e which was followed by a scan and appendectomy. From a&e to pre-op diagnosis, to theatre and Ward a6 I received incredible care! The nurses, doctors and surgeons were all magnificent with me and made a stressful process so much better. I am so impressed by all the staff I met and the way I was treated. I could not have asked for more! It is a lot to go through, genuinely not knowing why I was in pain and waiting to be seen. a&e was so busy but the staff there were first class! They looked after me and made sure I was aware of what was going on and what would happen. The doctors I met before the operation were kind and knowledgeable. They made me feel at ease and aware of the process and timeline. On Ward a6 I met some fantastic people. They cared for me so well I was eventually discharged less than 24 hours after my operation. The staff that cared for me in my recent stay were an absolute credit to the hospital. I am hugely thankful for all they did for me!
Visited Emergency Abdominal Surgery on March 2024
Review titled Wythenshawe Hospital
Replied on 11 April 2024
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS / Care Opinion website regarding your care at A&E in Wythenshawe Hospital, Southmoor Road It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Matron to be shared with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Child’s AE department
Rated 5 stars out of 5
by Bennett’s - Posted on 29 March 2024
I can not highly speak of my experience we had taking our little boy in on his birthday due to a fractured bone x2 - the nurses were outstanding , thoughtful and caring towards my boy, making his trip extra special and even singing happy birthday to him. I can not believe how people leave the waiting room and expecting nurses/cleaners to clean up after them, nurses being as busy as they are and then also cleaning I think is disgraceful, as a human being clean up after yourself. We were treated with the best care , respect throughout our visit! My little boy was so happy even though it wasn’t the best place to be on his birthday. Thank you
Visited Accident and emergency services on March 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Bennett, Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department (Children) at Wythenshawe Hospital. It is unfortunate that your child experienced a painful encounter on his birthday. It gives us pleasure that the team were able to provide you support during this difficult time. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Very Caring
Rated 5 stars out of 5
by Gail - Posted on 13 March 2024
I had such a positive experience where I was treated with the utmost dignity and felt listened to and cared for. It was a very friendly place, from the Nurse and the Consultant to the Receptionist welcoming patients. I'd particularly like to mention the lovely man on Reception but don't think I am allowed to mention anyone's name in the review so I won't.
Visited Pain Management on March 2024
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you were treated with the utmost dignity and felt listened to and cared for and all the staff were friendly and in particular the receptionist. I can assure you that we have passed on your thoughts to the Head of Nursing at Wythenshawe who will share your comments. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was worried as I hadn’t had treatment at this hospital before, but the care was amazing. The ward was clean and comfortable and the staff were friendly, attentive and explained everything in great detail and in a way that I could understand without being patronising. It is my best hospital experience by far.
Visited Breast Surgery on March 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS Website regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the teams to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Huge gratitude
Rated 5 stars out of 5
by Baby Fung - Posted on 16 March 2024
My breech baby was 37 weeks and when the labour started, the cord was outside already which was extremely dangerous to the baby. The doctor immediately recognized how severe the issue was and instantly made a decision of having a c-section. Eventually my baby daughter is saved thanks to all the staff's help. When I was waiting in the waiting room, there were some nurses trying to comfort me which I really appreciate it. If it was the NHS my life would have continued with a big regret and sadness so all I wanna say is Thank you so much NHS. You didn't just save my daughter's life, but also my wife and my life.
Visited Maternity services on March 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Mr. Fung, Thank you for taking the time to share your positive feedback regarding your experience at the Maternity Triage (Wythenshawe Hospital). Childbirth is a difficult time and added criticality can make it further stressful for the patient and carers. It gives us great pleasure to know that you received prompt care and smooth recovery. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer