Harwood Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing pratice
Rated 5 stars out of 5
by Annerbell Nicholls - Posted on 08 November 2023
Just done a 6 week diabetes course and it was amazing loved it I would be going back again to do it all again it was that amazing
Visited November 2023
Review titled Harwood Medical Centre
Replied on 12 April 2024
Dear Annerbell, Thank you for taking the time to provide feedback regarding the Diabetes course you attended. I will share this feedback with the host, Natalie Fleming. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled Outstanding from reception to all staff
Rated 5 stars out of 5
by Malcolm Kelshaw - Posted on 22 January 2024
harwood medical centre is a credit to the community from being very ill and and in hospital for just over three weeks and back in the care of hmc i have nothing but praise thank you
Visited November 2023
Review titled Harwood Medical Centre
Replied on 12 April 2024
Dear Mr Kelshaw, Thank you for taking the time to provide feedback and thanks to the Practice and staff. We will share this with the team. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled Great Staff
Rated 5 stars out of 5
by Arthur Barnes - Posted on 27 July 2023
I suffer from white coat syndrome and consequently I hate the annual blood pressure checks. The HCA I saw today completely relaxed me and made me feel at ease with the procedure. Made the world of difference to me. Staff like this are worth their weight in gold.
Visited July 2023
Review titled Harwood Medical Centre
Replied on 28 July 2023
Dear Mr Barnes, Thank you for taking the time to leave positive feedback. I will be sure to share this with the team. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Mark Latchford - Posted on 06 July 2023
Attended for routine appointment. Practice Nurse went out of her way to undertake further tests that were due but no part of that particular appointment. Extremely grateful for extra time taken during a routine appointment to undertake extra tests. Brilliant service. Thank you.
Visited July 2023
Review titled Harwood Medical Centre
Replied on 11 July 2023
Dear Mark, Thank you for providing positive feedback. I will pass this on to the member of staff, Sarah. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled Booking an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2023
Usually I find it quite stressful booking appointments ref my health-but today I got the nicest lady who was totally ‘human’ & helpful & was not ‘stressie’ about dates/times etc-a real credit to your practice & the start of a few appointments that I have been putting off. Sometimes the ‘front-line’ can be off putting, so this starts off as a poor interaction. Maybe due to being a Monday morning I had a better experience-who knows. I work within the NHS & realise our challenges-but well done that lady.
Visited May 2023
Review titled Harwood Medical Centre
Replied on 23 May 2023
Dear Anonymous, Thank you very much for providing positive feedback. This really helps lift the spirits of our admin team who work very hard to ensure we provide a good service to all our patients. If you could take the time to provide me with more information, I would personally like to recognise the staff member involved with booking your appointment. My email address is; sophie.whitehead3@nhs.net Thank you, again! Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled 2 weeks without medication
Rated 1 star out of 5
by Frank Turner - Posted on 07 February 2023
I was discharge from hospital following a major operation. Post operation there was a complication I was treated and given 2weeks of medication.On discharge from hospital I was told to contact my G P to discuss my problem and get more medication. The doctors staff refused to make me an appointment until 28th February leaving me without medication for 2 weeks. I am not sure how this will affect my wellbeing but I could always go to A & E and clogg up the already over stretched emergency services.
Visited February 2023
Review titled Harwood Medical Centre
Replied on 08 February 2023
Dear Mr Turner, Thank you for taking the time to make us aware of the issue you experienced when making an appointment at our Practice. We apologise that a sooner appointment was not offered on this occasion. I am pleased to say that we have now resolved this issue for you. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager.
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Review titled Great Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
I had an appointment today with a nurse who was an absolute credit to your GP Practice and to the profession. I am generally an anxious patient and my appointment was for an unpleasant test but she put me completely at ease. She was so friendly, understanding and talkative any anxiety I had went away. I also received an unexpected but much appreciated and overdue full MOT with blood test and BP check during the appointment and by the time it came to the test I was dreading I was already fully relaxed. Another positive experience at Harwood Health Centre. Thank you.
Visited November 2022
Review titled Harwood Medical Centre
Replied on 08 February 2023
Dear Anonymous, Thank you for taking the time to leave positive feedback. I will feed this back to the Nursing team. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled appointments
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2022
Today I was trying to make a appointment for covid booster, I have just got over covid( 29/09 ) told to ring back when i was clear they would make me appointment 28 days later, the woman that answered said she could not do that, last week someone else could, when i told her this she did not want to know and said i,am terminate this call and put the phone down on me when i was still speaking. total ignorance.
Visited October 2022
Review titled Harwood Medical Centre
Replied on 08 February 2023
Dear Anonymous, Thank you for taking the time to leave feedback. If you would like to discuss this further, please email me at sophie.whitehead3@nhs.net. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2022
Thank you so much for great service today. Helpful staff, doctors who were kind and sorted out my x-ray and treatment.
Visited July 2022
Review titled Harwood Medical Centre
Replied on 30 July 2022
Dear Patient, Thank you for taking the time to leave positive feedback about your experience. We will share this with the team. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by Keeley - Posted on 12 May 2022
I have always had a very good experience with this practice but today was exceptional. I explained my situation to the lady who answered my call. She was kind, caring and took detailed notes to pass onto the doctor. I called back a short while later as requested and provided further information for the GP then I received a call informing me that my prescription has been sent to the chemist. Such a quick and efficient service but most of all I appreciate the kindness and understanding of the staff and them taking my concerns seriously. I’ve always had the best interactions with receptionists, admin team, nurses and GPs at this practice and cannot rate them highly enough.
Visited May 2022
Review titled Harwood Medical Centre
Replied on 13 May 2022
Hi Keeley, Thank you for taking the time to provide us with excellent feedback. I will pass these kind comments back to the team. Kind Regards, Mrs Sophie Whitehead Assistant Practice Manager