Westmoreland Gp Centre - Ratings and reviews
Reviews
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Review titled Excellent care at this practice
Rated 5 stars out of 5
by Gary Cleland - Posted on 31 August 2023
I have been a patient in this practice for over 30 years and during that time have received nothing less than exceptional treatment and care. In my experience all of the medical staff at this practice are exceptionally qualified and experienced with superb social skills with an individualised approach to patient care. I’m also much impressed with all of the aligned health professionals and admin staff at this practice. I think it’s important to remember that we have an NHS that is free and has been throughout its 75 year history. For this reason and the impressive service offered by Westmorland GP centre, I am pleased to express my gratitude and long may this amazing service continue.
Visited August 2023
Westmoreland Gp Centre has not yet replied.
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Review titled First pregnancy
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Getting an appointment here is the worse , this is my first pregnancy I called for appointment at 8am on the dot , could not get trough I tried for an hour - 300 calls later to stay in the phone line , no luck I even tried to book online and expressed the importance of this appointment. I call the reception desk and they finally picked up to tell me they can't help , express what I needed they even said " oh yea you need to see someone for this" So unhelpful , what I need is very important to avoid miscarriage and you guys are not even wiling to help. How am I meant to trust you all or even the NHS
Visited May 2023
Westmoreland Gp Centre has not yet replied.
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Review titled Disappointed and let down
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
I took my 6 year old daughter to A&E Ormskirk Hospital with a red line that run up her arm on Monday 12th June as I was concerned of an infection. They was baffled by it and took photos and told me to take her to my own GP (Westmorland) and ask to be referred to a dermatologist. I called for an appointment to be told the doctor would call back in the afternoon. (Tuesday 13th June) The doctor called at around 4pm. When I explained about the line that runs up her arm that isn’t going away. She asked for me to send photos to her, so I did. An hour later she called me back to say, they think she has tied something around her arm and that is what the line is. Amazing to guess by just looking at a photo. I told them she hasn’t done that and I was worried of an infection tracking up her arm. She said no I’m not concerned about that at all. I said oh ok I feel better now. Then Wednesday 14th June the doctor that actually seen my daughter on Monday in the hospital called me to say she had showed the photos of my daughters arm to one of the specialists in the dermatology department and although they was still baffled by the line, they wasn’t going to take a chance and put her on a course of antibiotics incase it was an infection. They then arranged for her antibiotics to be deliver to my home. Thank god for Ormskirk Hospital for following up on a 6 year old who they had actually seen in person and was still worried about her to take the time and show a specialist who knows about that area. I don’t think you should be taking chances asking to send photos in with something like this. I don’t understand why the rest of the world has gone back to normal but doctors surgeries are still wanting to operate over the phone instead of a face to face appointment. I have called the doctors a few times to address this and update them on what the hospital have done. But the phone is never answered.
Visited May 2023
Review titled Westmoreland Gp Centre
Replied on 20 June 2023
Dear Patient, I am sorry you have felt the need to raise your concerns on this public forum. Having reviewed your daughters case with the GP in question and other clinicians, the practice deems the consultation to be thorough and clinically safe. If you would like to discuss this further please do not hesitate to contact the practice. Kindest regards Practice Manager
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Review titled Great
Rated 5 stars out of 5
by Clare - Posted on 21 March 2023
Another great experience with this practice. Non urgent issue, sent off an econsult, responded same day with date for phonecall. Phonecall as promised, f2f that day! Think people just need to manage their own expectations sometimes and realise you cant always get what you want on demand. Like the rest of us everyone is just doing their best. Receptionists get a bad wrap but please be kind they are not running the NHS and can't be held responsible for all the problems. Thanks again.
Visited March 2023
Review titled Westmoreland Gp Centre
Replied on 21 March 2023
Dear Clare, Thank you so much for the lovely feedback, the team here greatly appreciate the time you have taken. It really makes a change to hear about a positive experience and reassures all of us here at Westmoreland that the hard work and care provided each day does not go unnoticed. Thank you again. Practice Manager
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Review titled Total shambles
Rated 1 star out of 5
by Alan Johnstone - Posted on 01 February 2023
My wife was told to get bloods done by their doctor , this was done in Broadgreen on the 20/01/2023 , as they could not offer this and Breeze Hilll was 3 weeks waiting time. Rang on the 01/02/2023 and they would not chase up the bloods and were totally disrespectful
Visited February 2023
Review titled Westmoreland Gp Centre
Replied on 13 February 2023
Dear Mr Johnstone, I am sorry you have felt the need to to raise your concern publicly. We are a GP practice with 12,000 patients, as you can imagine we request a lot of blood tests and unfortunately do not have capacity to chase the Laboratories for the results. This is not new, we have never had capacity to chase up blood results on behalf of patients. Kindest regards Practice Manager
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Review titled Bad Practice
Rated 3 stars out of 5
by E Carr - Posted on 08 February 2023
After attending a 14.30 face to face appointment given to me by a doctor on a telephone appointment I was bluntly to by the receptionist it wasn't the right time as the doctor in question didn't start her appointments until 15.00After asking was the doctor in the building the receptionist said she didn't know and after further questions she said maybe the doctor has gone out on an emergency call.I was eventually called at 15.03 and when in the doctors room I asked why I was late and the doctor said she was doing tasks and kept glancing in top right corner of her screen to see see if it was flagged that I had arrived but it wasn't I asked her had she been in her room at 14.30 and she said yes .Have to say with the attitude of the receptionist how strange I got to see the doctor just after 15.00 the time she originally insisted my appointment must have been.The same evening at 20.23 I received a text message on my mobile apologising and said she hadn't been notified I was there waiting to be seen but also said she didn't enquire at reception. I thought it was receptionist job to notify doctor not for doctor to come looking for patient
Visited February 2023
Review titled Westmoreland Gp Centre
Replied on 13 February 2023
Dear Mrs Carr, After a face to face apology from the Dr and a follow up message later that day apologising again, I would have expected this matter to be closed. I understand and appreciate having to wait for a consultation and being called in late is not ideal but unfortunately this does sometimes happen. Our receptionists activate the clinical system to show a patient has arrived, this then prompts the relevant clinician that the patient is waiting and the clinician will call the patient in to the consulting room. For reasons unknown the prompt did not show on the clinicians screen, leading to a delay in you being seen. I have to reiterate, the receptionist was not at fault, this was a technical error and was reported to the software provider on the day. Kindest regards Practice Manager
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Review titled Excellent care from clinical staff at this practice
Rated 5 stars out of 5
by J Carroll - Posted on 05 December 2022
As a patient of this practice for almost 40 years and a a staff member of the NHS, I can only say that this practice has always offered care and advice of the very highest standard. Yes, it's difficult and frustrating to get appointments etc as demands for services are at breaking point levels, this is a nationwide problem. I got an appointment and after a couple of weeks wait (as non urgent or emergency) was seen and treated, not only for my presenting concern but also for a long standing health problem. I can honestly say that the service I received was up among the best I've ever had at Westmoreland and elsewhere.
Visited December 2022
Review titled Westmoreland Gp Centre
Replied on 06 December 2022
Dear Patient, Thank you for your kind feedback, it really does make a difference. I will share this with the team at Westmoreland GP Centre today. Thank you again. Kindest regards Practice Manager
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Review titled Needs attention
Rated 3 stars out of 5
by A.Bushell - Posted on 21 November 2022
I have great concerns in firstly the contact of the practice really hard for me via the phone to get through, lucky I have the Inet and skills to use a mac/pc computer, saying that I had test done a week ago hand delivered these on monday after my test, still week and one day no reply, I also sent an e-consultant email as back up, I sent another making a mistake putting the wife's name on it this was picked up I was requested again to fill another e-consultant which I did, still no reply, after finally getting through on the phone from 8.00a.m. at 11:15 a.m. I managed to get through being promised that the doctor will ring you before the end of day, this concerns me not seeing this through I suppose somewhere there is a concerning lack of communication, I have still continued to be ill, I have rang no answer this morning, I have also sent an e-consultant email - I must admit I have lost a bit of confidence in this practice they are usually good especially on the nurse practice side, Hope I can get an apology and a reply soon.
Visited November 2022
Review titled Westmoreland Gp Centre
Replied on 22 November 2022
Dear Patient, I am sorry you have felt the practice has not responded in a timely manner. Upon receipt of the result, it was passed to the referring clinician for them to action. The result was actioned, and a prescription sent to your nominated pharmacy. We have your e-consults, and you will have received a text message confirming an appointment with a clinician on 24th November. I trust this is satisfactory. Kindest Regards Practice Manager
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Review titled Very bad service
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2022
I was suffering with severe migraines and had paracetamol which didn’t work, couldn’t take ibuprofen due to other health issues. I couldn’t make to work due to this and called the GP practice at 8 am, for a same day appointment. I have explained to the receptionist that I have severe headache? Migraine, and she put me on the afternoon list . I thought I would wait putting other ill patients first, so didn’t demand anything. She didn’t give me any approximate time but I thought it would be atleast by 2 pm. No one called me till 2, so I queried with the receptionist who sounded slightly abrupt , saying the call could be before 6:30 pm. I had my headache worsening by then , tried to rest but couldn’t because I didn’t know what time the phone was going to ring. Still no phone call till 6 pm, I was tired by then waiting being ill all day, So I called the reception again to see what’s happening. The receptionist said to wait still. She sounded argumentative while I was trying to explain my condition. I have explained that I don’t feel good and the nearest chemist is closing now.She said Asda has a chemist but I had to drive for the same being ill. It would have been better if there was an approximate time given for this telephone appointment, if possible like 2-3 pm or something like that, so I could have atleast tried some prescribed medicines also wpuld have had some symptom relief. I had a phone call by 6:20 pm finally. I thank the GP whom I spoke to who was kind enough to drop me a prescription. I hope this concern will be looked at seriously and understood that patient’s waiting times for a telephone triage is important as the face to face ones too.Also, the system to arrange atleast an approximate time for anyone who is ill and waiting is taken in consideration too. Also, I had some similar unpleasant experiences with few receptionists at this surgery in the past, please take a note to mention this to those staff too.
Visited October 2022
Westmoreland Gp Centre has not yet replied.
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Review titled Groundhog Day
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2022
I suffer terribly from knee osteoarthritis and take pain medication including oral morphine and tablets. Every time i request a repeat prescription i get the same old routine!! "Call the surgery to make a pain medication review appointment" "Phone back at 08.00 am so you can book an appointment that day" "Fill in an online E-Consult please and we will respond accordingly" I can't ring the surgery at 08.00 am as i'm in work. My latest prescription is likely to run out before i get a new appointment. They wont put it in the chemist until have the review so i'll be left with medication for a short while. I appreciate your reception staff have a difficult job to do but i sometimes find the tone quite condascending.
Visited June 2022
Review titled Westmoreland Gp Centre
Replied on 22 November 2022
Dear Patient, As with all medication, to be clinically safe, the clinicians will need to carry out a medication review annually (if not more often). Patients are given at least 2 months' notice of this requirement and I have to say, in my 7 years here, you are the first person who has not been able to arrange a review within that time frame. I'm pleased all is in place now. Kindest regards Practice Manager