Clifton Road Surgery - Ratings and reviews
Reviews
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Review titled Very Poor
Rated 1 star out of 5
by Roydene Cutler - Posted on 22 March 2024
Contact system awful - no doctors - no clinicians- available today am came to see doctor told I would need to arrange another appointment next week as I was approximately 5 mins late - have chronic condition
Visited March 2024
Review titled Clifton Road Surgery
Replied on 25 March 2024
Thank you for your comments, we are sorry to read you are unhappy with our services. The Practice operates a strict policy where any patients that are 5 or more minutes late are asked to re-book. This policy has been in place for many years and forms part of our patient rights and responsibilities charter (included on our website). Any patients with urgent medical conditions are put on our Duty Doctor list and contacted/seen accordingly. The reason behind our 5 minute policy is to allow for our clinics to run on time and therefore not result in patients having to wait too long. I did contact you today to re-book and understand that you are unhappy and therefore did not want another appointment.
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Review titled No longer a great practice
Rated 2 stars out of 5
by Lorraine Legge - Posted on 21 March 2024
Ringing for appt, holding on for just under an hour only to be told there are no appts left, can’t make appt at reception so referred to NHS on line still no appts available. Had to book emergency appt only to be asked what was my most important problem, maybe they’re connected. Felt like I’m a nuisance at age 76 I needed more help and advice. I am suffering with headaches and pain day and night so very little sleep. I don’t want to be a problem patient and try not to keep making appts but I can’t get one that I feel helps me. I’m told if I’m not happy I can always move to another practice. Frustrating but can’t really voice my opinions as I know I’ll be struck off. Receptionists aren’t much help and quite off hand. This surgery always had my praise and I’d recommend them to all but not now as it always seems to be unhelpful. Very disappointed although I am undergoing some tests but only for one problem, I genuinely need help and advice on another problem and only ask for a proper and genuine appt which is what I was advised to do by a doctor there.They said I needed to make a 20 minute appt. This so far has not been possible as by the time I’ve had my call answered there are no available appts. I have tried several times but just give up. Very disappointed.
Visited March 2024
Clifton Road Surgery has not yet replied.
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Review titled Fast, Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I was so impressed by the GP practice this afternoon. I booked an appointment on my app at 9am this morning. Arrived to a nice quiet waiting room. After 15 mins I was finished and had a prescription.
Visited February 2024
Review titled Clifton Road Surgery
Replied on 16 February 2024
Thank you for your comments. On behalf of the team at Clifton Road Surgery, I would like to thank you for taking the time to send such positive feedback. We do try to offer the best care and support we can. Your feedback assures us that our patients are still able to access the health care they need and are pleased with our patient care. I will feed your comments back to the team. Thank you
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Review titled Terrible Receptionists.
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
187 times I’ve tried ringing this morning and i wish it was an exaggeration, I dread ringing and dealing with the consistently rude receptionists Not recommended.
Visited February 2024
Clifton Road Surgery has not yet replied.
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Review titled Terrible receptionists
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Never had a receptionist so rude, when she’s dealings with a vulnerable person with special needs, if you’ve got problems at home don’t bring them to work with you and being your attitude to work like the woman did this morning when I rang
Visited January 2024
Review titled Clifton Road Surgery
Replied on 22 January 2024
Thank you for your feedback, I was sorry to read that you have been unhappy with the service you have received at Clifton Road Surgery. I would urge you to contact me (Practice Manager) direct about your complaint to enable me to investigate this. All calls to Clifton Road Surgery are recorded, therefore I will be able to listen to the call and identify if there are any receptionist training needs. When we receive anonymous feedback it’s hard to determine what the issue really is; as a surgery we receive a high volume of calls and this makes it impossible to find the call in question.
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Review titled Amazing GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I think this is a wonderful surgery. I can always get an appointment when needed, if I call at 8am then I will always be seen on the day. All the reception and clinical staff go above and beyond for their patients and they managed the flu and Covid vaccines brilliantly.
Visited November 2023
Review titled Clifton Road Surgery
Replied on 12 January 2024
Thank you for your very kind and positive feedback. We really do care about our patients and offer the best possible service we can. It’s always nice to receive such reassuring feedback and I’ll share this with all staff. Our flu and COVID clinics are incredibly busy clinics, where all staff work really hard to ensure everyone is cared for, so receiving such positive feedback about this is greatly received.
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Review titled Update to previous review in 2021
Rated 4 stars out of 5
by Alison Brown - Posted on 17 November 2023
For people reading some of these reviews who might be put off, this practice still maintains its high standard of patient service, but it works both ways. This morning I waited 7 mins to get in the telephone queue and within 13 mins I was speaking to a receptionist and had a face to face appointment booked for 10.30. I find that if you treat the staff how you would like to be treated then you shouldn't have any cause for complaint. If you do, then contact the practice manager, don't take your frustration out via an anonymous website.
Visited November 2023
Review titled Clifton Road Surgery
Replied on 12 January 2024
Thank you for your feedback and comments. We do encourage all those patients with a complaint to contact myself (or any of the GP Partners) – upon receipt we will investigate the complaint and respond accordingly. If there are lessons to be learnt we share these across the whole team. We do try our hardest to support all our patients and ensure everyone is treated with dignity and respect and we do ask that patients do the same with staff and I thank you for highlighting this in your comments. Thank you again for taking the time to feedback, I will share your comments with all the staff.
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Review titled Great Experience
Rated 5 stars out of 5
by Lorna Stanley - Posted on 04 October 2023
I just wanted to let you know what a positive experience I have had with the surgery today and in recent months. Nothing is ever too much trouble. Receptionists are kind, patient and helpful. The appointment booking system works well. The combination of NHS App, queue outside the door at 8am, ring at about 8:25am, means I always get seen when I need to. The GPs are thorough and reassuring. I tried to book my flu jab as I was leaving today, and was told if I just waited 10 minutes, they would squeeze me in. I was seen within five. I have already recommended the practice to my mum, who has recently transferred across. I'm so pleased I did, as her experience so far has been very good too. Thank you for all that you do to keep me and my family well.
Visited October 2023
Review titled Clifton Road Surgery
Replied on 19 October 2023
Thank you for your very kind and positive feedback. We really do care about our patients and offer the best possible service we can. It’s always nice to receive such reassuring feedback and I’ll share this with all staff. I’m glad your experience was so positive that you have recommended us to your mum and that she too is happy with us.
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Review titled I like this practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
I have always liked this practice for 43 years, I still like this practice and will always like this practice. We have seen some changes over the years but CRS has never let us down. Thank you CRS.
Visited October 2023
Review titled Clifton Road Surgery
Replied on 25 October 2023
Thank you for your feedback, your comments help reassure us that our services remain patient focused and our level of care remains high. We do try our hardest to support all our patients and ensure everyone is treated with dignity and respect. Thank you again for taking the time to feedback, I will share your comments with all the staff.
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Review titled Extremely helpful
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2023
I rang the surgery late this afternoon and the receptionist was beyond helpful. Kind, informative and very efficient. Thank you very much.
Visited June 2023
Review titled Clifton Road Surgery
Replied on 28 June 2023
Thank you for your feedback. We do try to offer the best level of care for all our patients. I will pass your comments onto our Reception team. Once again, thank you for your feedback - we really do appreciate it.