Salters Meadow Health Ctr - Ratings and reviews
Reviews
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Joined practice in February still not got notes to get information on chest infection for holiday insurance emailed 2week ago now there saying another 4 weeks most unhelpful receptionist ever going on holiday next week
Visited May 2024
Salters Meadow Health Ctr has not yet replied.
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Review titled Appointment
Rated 2 stars out of 5
by Julie Harris - Posted on 20 March 2024
I was stuck in traffic today 20.03 24 on the way to my appointment I did call 24 times to say I was going to be late, but no answer. When I got to dcts I tried to book in on the booking system but as I was late it said I needed to speak to reception. Only one lady was on reception so was in a que, the lady in front of me in the que had been in the same traffic as myself but when we got to the desk they said she was able to see the nurse but not me which I found very unfair and so did she, she even apologised to me that she had her appointment and not me. If the reception answered one of the 24 phone calls then maybe I would have had my nurse appointment. The appointment was 8.25 in the morning.
Visited March 2024
Review titled Salters Meadow Health Ctr
Replied on 21 March 2024
Dear Julie, Thankyou for your feedback. I am sorry that we were unable to accommodate you on this occasion. Our phlebotomy clinics are extremely busy, the clinician has 36 five minute appointments per morning session. With a very strict cut off time dictated by the collection of samples to go to the lab. When a patient arrives late it impacts on the whole of her clinic and her ability to ensure everyone's blood samples are ready for collection on time. Other clinicians are not under the same restrictions, therefore they may agree to see patients who arrive late. As you rightly point out the surgery telephones are extremely busy first thing in the morning, but our staff try to deal with calls as quickly as possible. Again please accept my apologies for not being able to accomodate you on this occasion, I hope this response goes some way to inform you of the reason why. Julie Wigley Deputy Manager
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Review titled Upset
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2024
I’m gob smacked that I couldn’t get an appointment for my ill grandson whom has been poorly for a week , but we are not the sort of people to come to doctors unless feel need to like a lot of people . To be told none available . It’s a young child for goodness sake !!!! & wonder why A& E are over run.
Visited February 2024
Review titled Salters Meadow Health Ctr
Replied on 21 February 2024
Dear Patient/Carer I'm sorry you feel the service offered was poor, we are (as all surgeries are) very busy, however trying to balance appointment availability is difficult. We have a wide variety of clinical staff working in the surgery and try to keep "on the day" appointments available, unfortunately these go very quickly. If you would like to discuss this further please contact me directly Julie Wigley Deputy Manager.
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Review titled Hard Work
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
I hear that it is good to get checked up occasionally, especially now I'm in my 70th year. So, whilst I was at the surgery for a COVID jab I asked for an appointment to check cholesterol, prostate, etc. I was asked what symptoms I have, and I said none, but that it might be helpful to have a check up before I become ill with something and end up costing the NHS more money. It was hard work to get an appointment. I was offered a verbal one, but I said how can I have these checks over the phone? I was then to phone the surgery. I asked why I need to phone you when I am working to you now and the surgery is s empty? Eventually, I did get an appointment, but only by being persistent. The receptionist was not helpful, welcoming or understanding. I feel sorry for any patient who may not persist and end up having a diagnosis for, say, prostrate or high cholesterol levels too late.
Visited October 2023
Salters Meadow Health Ctr has not yet replied.
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Review titled Very bad receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Very rude receptionist, they lack sympathy of any kind. I was ringing about my son and I clearly wasn’t the only one with the same call, very lifeless voice and seemed uninterested in the call, almost made me feel uncomfortable ringing up
Visited July 2023
Salters Meadow Health Ctr has not yet replied.
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Review titled Rude Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2023
I don't normally leave reviews but felt compelled to post . I have spoken a few times with a particular receptionist , she is very rude , makes you feel as if you shouldn't be calling and rushes you off the phone, her attitude is just terrible . I ignored it the last time when I had the same experience from her, but I believe you should be made aware . I can also see previous reviews from other patients who seem to have spoken to the same person . I believe your calls are recorded so maybe it's worth you listening in .I'm happy to be contacted if you wish to discuss.
Visited April 2023
Review titled Salters Meadow Health Ctr
Replied on 26 April 2023
Thank you for taking the time to review our Practice. We value all patient feedback, I am sorry you feel let down by the reception team. We are a busy practice and the receptionists try to deal with telephone calls as quickly and efficiently as possible. We also discuss reviews good and bad at staff meetings to use as a learning opportunity. If you would like to discuss this matter further please contact me directly. Julie Wigley Deputy Manager.
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Review titled Amazing Service
Rated 5 stars out of 5
by Gemma Standish - Posted on 01 March 2023
I was getting told by my family to call up despite me thinking I was fine. When I called up on Monday morning the receptionist told me they were full and could get me in for a call on the Wednesday. After explaining my symptoms she decided to put a note on the system for a doctor to call sooner if possible. Within an hour I had a call asking me to come in, saw the doctor and was admitted into hospital. It turned out I had a number of things including a severe kidney infection. If it wasn’t for that wonderful receptionist and the amazing doctor I probably wouldn’t have done anything despite having a high fever. They really looked after me and made sure I was taken care of. Thank you very much for all your help!!
Visited February 2023
Review titled Salters Meadow Health Ctr
Replied on 02 March 2023
Dear Gemma, Thank you for your review, we will be sure to share with the whole of the team. It is a really welcome comment that will lift us all. Thanks for taking the time and we hope you feel better soon. Lucy Tabberer, Practice Manager
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Review titled good doctors and nurses bad receptionists
Rated 1 star out of 5
by thomas murphy - Posted on 10 December 2022
i have recently had to visit salters meadow a few times and had a few phone calls. having to deal with the receptionist is a real test of patients . being spoken down to and being dismissed is what you come to expect. on the last occasion i was waiting for a nurse to phone which did not happen and then received a text saying i had not turned up for my appointment. also i cannot understand why the receptionist want to know why i need to see a doctor and want me to tell them my ailment in front of people in a queue .
Visited December 2022
Review titled Salters Meadow Health Ctr
Replied on 14 December 2022
Dear Mr Murphy. I am sorry that you are unhappy with the service received by us and the appointment booking error, it should have been made clear to you that this was in fact a face 2 face appointment. The reception team are instructed by the doctors to gain information about appointment requests. We now have several clinicians working in practice and the receptionists need to signpost patients to the correct person to help them. I appreciate the waiting room does not offer very much privacy, however there are notices advising patients that a "privacy room" is available if required. Again please accept my apologies on behalf of Salters Meadow Centre. Julie Wigley Deputy Manager