Ironbridge Medical Practice - Ratings and reviews
Reviews
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Review titled Thank you to a member of the reception team.
Rated 5 stars out of 5
by Christine Darlington - Posted on 26 April 2024
I have had outstanding and professional help from a lady one of the reception team. This lady has help me out with a medical problem this last week by speaking and sorting out medication with the Nurse/Doctor which I have been very grateful for. The kindness which was given over the phone was outstanding and when you are poorly goes along way. Thank you.
Visited April 2024
Ironbridge Medical Practice has not yet replied.
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Review titled Wonderful and caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Recently visited the practice and my experience was nothing short of excellent. The staff demonstrated high level of professionalism and courtesy. Clinical staff was thorough in their examination, addressing my concerns with care and expertise. I appreciate the dedication of the team at Ironbridge Practice in providing quality health care services. I highly recommend this practice to others seeking reliable and compassionate medical care.
Visited February 2024
Ironbridge Medical Practice has not yet replied.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2023
Upon getting results back from a blood test which showed a mildly raised cholesterol level, and slightly poor liver function, the Dr I spoke with said “well you are big”. I was very offended, and whilst I may not in the ideal BMI range, that may have something to do with the fact that I am having to take steroids for Crohn’s disease, and have been very unwell since January whilst my disease is active. Contending with this, a brain disorder and arthritis since the age of 15 has had an impact on my ability to exercise. I was upset that none of that was taken into consideration, and whilst I appreciate the concern my weight may have on my health which I do believe a good Dr must consider, I don’t think the way it was said or the words used were kind or professional at all. My hope in leaving this review is that staff at the surgery will be a bit more professional and tactful in the words and things they say to patients, or at least check patients notes to get some background on them before jumping to conclusions about things. I could have a family history of high cholesterol, or my liver function may have been affected by my steroids, for example… Please consider speaking to your staff and GPs about how and what is said to patients, and how to be kinder. I’ve struggled with weight and body image for as long as I can remember, and thankfully I am in a place where I can brush the comment off and take steps to lose some weight, but some people could be really hurt by this.
Visited November 2023
Review titled Ironbridge Medical Practice
Replied on 06 November 2023
Dear patient, thank you for taking the time to leave your feedback. I am sorry that you have had cause to raise this issue of a GP using terms that caused you offence or distress about your BMI. I have raised this with our GP Partners but without knowing who it was that you saw, it's difficult to be specific. I would be happy for you to contact me via the surgery if you wish to give details. Thank you. Anna Rogers Practice Manager
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Review titled Staff at the reception is absolutely vile
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
Called this morning for an appointment or a call back from GP as had medical procedure done last week and still in pain - needed advice, plus some guidance on HRT. The person I have spoken to about appointment would not let me finish my sentence when I was trying to explain reasons for an appointment, kept interrupting and being rude. I have asked for specific GP as that person trained in HRT and was told that I have to wait till end of October. She has also refused to put a note through the system for GP to see claiming that I need to call back tomorrow instead. When I have asked for complaints procedures she almost bracingly said that she will sent it to me as if she knows that nothing is going to happen to her and she can carry on being rude and offensive to patients.
Visited October 2023
Ironbridge Medical Practice has not yet replied.
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Review titled Please avoid this practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
My experience is a bad one as of late. A few weeks ago I dropped off a urine sample. A receptionist told me to write my name and put it in the box and she will deal with it. I took her request and did what she said. A few hours go by and I don’t hear back; despite what the receptionist had said. By this stage js 5pm, close to closing time. I call back. My sample was left in the box and I was told “we request that you don’t leave them in the box” and as a result, my urine wasn’t the best sample to use… but it showed signs of infection. A few weeks after that my signs of high blood pressure arose. As I write this, it is again sky high. I try to make an appointment and was told “it should be routine if about medication or blood pressure” despite once again a long list of symptoms all linking to it; including extreme fatigue and lights head ness. They tell me to call 111. 111 tell me to contact my local GP. What on earth is going on? Eventually I see a nurse who tells me it’ll all get sorted out before my trip. Two weeks later and I’m yet to hear back. As I’ve yet to see a doctor I am absolutely scared about my health with no answers so I finally call the reception team after a nurse had listed that she will liaise with the team to make an appointment with a GP. No appointment happened. Yet again in the dark and yet again no answers and the list of symptoms growing. They put it down as a “routine” appointment and told to call back in the morning for an urgent appointment. So I did this again. Finally to be told the same thing. The doctors here are fantastic. But the negligence I am facing from the admin team is barbaric. Please if you have chronic illness. Avoid this practice. I am on week 3 of no answers, 4 hours of sleep a day and as a result crippling anxiety, pain and lightheaded ness. I have no quality of life now
Visited June 2023
Review titled Ironbridge Medical Practice
Replied on 12 June 2023
Dear patient, thank you for taking the time to give us your feedback. I am the Practice Manager here at Ironbridge and I would like to apologise for your recent experience. I see that you have had some issues with your urine sample, blood pressure and anxiety. If you would like to call the practice and ask for our Reception Supervisor or myself if she is not in then we can sort something out to meet your needs. Kind Regards Anna Rogers, Practice Manager
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Review titled Used to be an amazing practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
I called today to book an appointment for 2 weeks time. I had a heart attack last week, was in hospital for 7days. Today I needed to book a follow up appointment for that and also for a diabetes review as I was diagnosed whilst in hospital. I was told I would get a message with a link to book. 3 hours later I get a call back questioning why I need an appointment. I need one because of the reasons already stated. Why is it so difficult to see a doctor? Why can't I just book an appointment by calling the surgery and getting an appointment? Whoever decided the new system was better is an utter idiot I have been a patient for 17 years and always thought the practice was the best I have ever used. Now I'm not even sure it's the best in Ironbridge
Visited June 2023
Ironbridge Medical Practice has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Marian - Posted on 19 April 2023
I recently dropped of some blood pressure readings. I had a call back post review of the results, advised to increase 1 medication and to get some repeat bloods. Quick, friendly and professional service.
Visited April 2023
Ironbridge Medical Practice has not yet replied.
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Review titled Brilliant GP service around Telford
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
I cannot praise this surgery enough, from front line staff to GP's and nurses. Everyone one here is very kind, caring, polite and extremely professional. They give you ample time, listen to your problem and they do their best put you at ease and explain everything carefully. Thank you all for providing such a good service, you all are wonderful.
Visited April 2023
Ironbridge Medical Practice has not yet replied.
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Review titled Easy to get appointment
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2022
Having had a bad experience with a previous practice in getting appointments I moved to Ironbridge Medical Practice. Today was the first time I needed a face to face appointment and managed to get one first thing this morning. Arrived early and was seen early, doctor was very helpful. Would highly recommend. Only down side was parking but this can’t be helped as it is a small practice, so you may have to park on road and walk down.
Visited May 2022
Ironbridge Medical Practice has not yet replied.