Rosebank Health - Ratings and reviews
Reviews
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Review titled Shambles
Rated 1 star out of 5
by Disgusting service - Posted on 27 March 2024
Ordered online medication and stated it was urgent due to my own failure, to order early. Checked online 2 days later to see if it’s been received and authorised, still not actioned not even read. Called into practice and reception stated, we are very busy and the staff will review when they get to it. Told reception that I don’t have any medication and was told, ‘should have ordered earlier to avoid issues.’ Asked to speak with someone like nurse or practice manager but have to book an appointment. You can’t when their e-consult system won’t allow. Worst practice I’ve ever encountered
Visited March 2024
Review titled Rosebank Health
Replied on 05 April 2024
Dear patient, Thank you for taking the time to provide this feedback. I am very sorry that you have had a poor experience whilst trying to obtain your prescription. Please contact myself, Kelly Grinter, Assistant Practice Manager at the surgery and I will investigate the concerns you have raised. Your feedback will be shared at our next reception meeting and further training will be provided to the reception team. Kind regards, Kelly Grinter
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Review titled Lack of care
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
My grown up child contacted the doctor twice last week with a high temperature and raging sore throat. Both times he received no appointment or call back but was referred to a chemist by text. First chemist told him he needed to see a doctor but yet again was referred to as different chemist This resulted in h having to attend accident and emergency and told that he has severe tonsillitis and infected glands. He is now on antibiotics painkillers and throat spray. The doctor at the hospital said had he been seen earlier he wouldn't be so bad now. Come on rosebank sort yourself out
Visited March 2024
Review titled Rosebank Health
Replied on 19 March 2024
Thank you for taking the time to bring this to our attention. We are very sorry that your son has had a poor experience at the surgery. It would be very helpful if your son could give detailed feedback to the surgery directly so we can investigate the concerns you have raised. Please contact our Assistant Practice Manager Kelly Grinter, who will be able to discuss your complaint with you in more detail.
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Review titled Very disappointed
Rated 1 star out of 5
by Izabela Fletcher - Posted on 28 February 2024
I have make enquiries regarding my daughter's illness and someone should contact me in 24 hours now is 48 and I still didn't receive phone calls back. Hopefully my girl is much better.
Visited February 2024
Review titled Rosebank Health
Replied on 19 March 2024
Thank you for taking the time to provide this feedback. We are sorry that you and your daughter have had a poor experience with the surgery. Please contact our Assistant Practice Manager Kelly Grinter at the surgery, who will investigate the concerns you have raised.
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Review titled Great Practice ….. But!
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I have been with this surgery for many years. My experience with them had been good. I struggle with severe mental health illnesses, and saw a fabulous mhn for many years before he had to leave , I have been seeing another fabulous mhn at the surgery for a few months but heard yesterday that she too is leaving . I do hope they get any mhn at the surgery as they are a asset for both patients and staff they free up appointments with Drs for other patients. I had a lovely receptionist ring me yesterday to book me In for blood tests and a telephone consultation with a Dr as my mhn appointment was cancelled due to staff sickness .
Visited February 2024
Review titled Rosebank Health
Replied on 19 March 2024
Dear Patient, Thank you for taking the time to provide this feedback, it is very much appreciated. At Rosebank health we strive to provide an excellent service for our patients and appreciate how frustrating it can be when health professionals move on. We are pleased to inform you we have successfully recruited a new Mental Health Nurse, who will be joining the Rosebank Health team in the near future. Your comments have been shared with the surgery team. Kind regards, Kelly Grinter Assistant Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Joe Kenyon - Posted on 12 January 2024
I just wanted to say thank you to all those at the surgery who have helped me so far with getting diagnostic tests sorted and an appointment to see a GP to discuss the concerns I have been having. All those whom I have spoken with have been professional, compassionate and understanding. Thank you all
Visited January 2024
Review titled Rosebank Health
Replied on 15 January 2024
Dear Joe, Thank you for taking the time to comment and for sharing your experience. Your feedback is very much appreciated and we will ensure your comments are shared with all of the staff at Rosebank Health. Kind regards Kelly Grinter Assistant Practice Manager
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Review titled Help and support
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I just want to say thank you to all of the doctors and nurses at rose bank health for helping me with my mental health, being supportive and also fitting emergency appointments without any hassle
Visited November 2023
Review titled Rosebank Health
Replied on 15 January 2024
Dear Patient, Thank you for taking time to comment and for the lovely feedback for our clinical team. They have been made aware of your comments. Thank you for letting the surgery know your experience. Kind regards, Kelly Grinter Assistant Practice Manager
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Review titled Complete waste of my time
Rated 2 stars out of 5
by Skye - Posted on 06 June 2023
I did an econsult and was told to go to a pharmacist. Went to the pharmacist and was told to go back to the GP so I phoned and was told to do another econsult! They told me someone would call me by 6:30pm and no one did. I even called 20 minutes before to make sure someone would call me and the receptionist was rude to me. Honestly a waste of my time and I feel like no one there cares.
Visited June 2023
Rosebank Health has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Amanda Welsby - Posted on 22 February 2023
A quick message for a big thank you for the care we received yesterday. I phoned in the afternoon regarding respiratory concerns with my daughter and I was booked in the same evening! I can’t remember the name of the practitioner that we saw - but he was fantastic (if a personal thank you could be given that would be great). He reassured us that everything was okay, and gave some advice of how to help her recovery. His calm nature certainly put Harper at ease too. At a time when the pressure on the NHS is high, I wouldn’t have been able to tell. So thank you, again, to everyone who helped me yesterday.
Visited February 2023
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for your lovely feedback, this is very much appreciated. Your comments and thanks for the care your daughter received have been passed on to the practitioner, as well as the surgery management team.
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Review titled Useless practice / Disgraceful Service
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
This practice is a total wast of time You can't get an appointments, they book phone calls and then cancel them on the day they are due, it takes them 3 weeks to review notes only to tell you that they want to see you and you need to make an appointment that can be 3 months away you could be dead in the meantime This surgery does not care about there patients only the money they get for there patients If you have the opportunity to register somewhere else do it as the service could not be any worse
Visited January 2023
Rosebank Health has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Jane - Posted on 05 January 2023
My husband needed to see someone about a very painful toe, the receptionist booked him in with the nurse the same day. She was unable to help and notified the podiatry clinic that he needed an appointment. They rang the same day and booked him in the following day with a very satisfactory outcome I was amazed and grateful for the quick and efficient service we received- thank you
Visited January 2023
Review titled Rosebank Health
Replied on 03 March 2023
Thank you for your positive feedback, which is very much appreciated. Your comments and thanks have been passed on to the nursing team, as well as the surgery management team.