Abington Park Surgery - Ratings and reviews
Reviews
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Review titled Horrendous Phone Queues
Rated 2 stars out of 5
by Fed up - Posted on 08 April 2024
Having received a text from Abington Park surgery, to book a blood test appointment, i phoned 3 times, between 11am and 1 pm. Firstly, 20 people waiting in queue.Hung up. Then 24 people waiting. Followed by 22 people waiting. After 1pm, decided to drive 15 minutes to surgery. All quiet, 2 receptionist were chatting. No phones ringing. Told them about, message from surgery to book blood test. No appointments available. Told to go to hospital. What's the blood test for, will I need a Pathology form, to take to hospital ? No , don't need anything. Back home i went. Phoned the surgery, guess what, 18 people still waiting in queue. You can literally spend hours on the phone, and in the end, still get No appointment. Who answer's the phone's at Abington Park Surgery ?
Visited April 2024
Abington Park Surgery has not yet replied.
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Review titled Serious mental health check
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I’ve had the most thorough and kind serious mental health check I’ve ever had. Did the whole lot and made me feel relaxed and listened to. Best one I’ve had.
Visited November 2023
Review titled Abington Park Surgery
Replied on 06 December 2023
Dear Patient Thank you so much for taking the time to write such positive feedback in relation to your Mental Health Check. Such feedback is so important to the staff that work within the Practice and I will certainly forward your comments to the nurse involved. Kind regards Lisa McKenzie, Practice Manager
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Review titled Breast Lump
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
Over the previous weekend I was awoken with sharp pains from my breast. When I checked this the next morning there was a tiny lump there. I work in a surgery myself so Monday I myself was at work dealing with patients unable to call. I had spoken with a GP at my surgery where I work who advised to keep an eye on it and call my GP if it worsened. Upon arriving home from work I re-checked myself to find this had worsened and spread so I called the surgery that afternoon to ask if an appointment could be booked for the next day. I was informed to call back at 8am the next morning despite the member of staff being aware that I also work in a surgery so this would be impossible for me to do. I asked if an appointment could be secured for me for that next day and I was told to call back the next day or call 111. I called 111 and after hours of no call-back called to chase and was told they would email the clinical team of my chase call, I went to sleep having been up since 5am. This was on Monday 3rd April. Today is Wednesday 5th April and to date I have not had any calls or seen anyone. What will be will be. I work in a surgery where with calls of this nature we would put these on for the Duty GP as it is not our call to make such a decision in matters like this. I work with colleagues who when they require an appointment at their surgeries have advised me the reception staff shall book them some kind of an appointment knowing they can’t call back the next day at 8am due to the nature of their work. Clearly the reason for my call did not warrant any understanding. I hope the member of staff that took my call is not in that same position of worry to have to make such a call herself one day to receive that kind of response. Thank you Abington Park Surgery for the handling of that call knowing my background of struggles and issues known at your surgery. I have left the matter to come what may now as it was not deemed important enough to use some discretion over and help me with this
Visited April 2023
Review titled Abington Park Surgery
Replied on 24 April 2023
Dear Patient - we are aware of the problems you have been facing and we have been working with you to arrange a 2 week wait appointment which has now been booked. I apologise for the confusion that was caused and the distress that you experienced. Unfortunately once our 'on the day' appointments are booked (sometimes by 10.30 a.m.) we have no alternative but to offer other solutions so that you can be seen or spoken to on the day. You were advised to speak to 111 on the day and I believe they tried to call you back but were unable to connect with you as the call was unanswered. All members of our reception team are trained fully and are very compassionate with our patients and whilst we were not able to help on the day you were advised of an alternative solution to seek help. I would like the opportunity to meet with you as suggested in our email correspondence so that we can run through your concerns. Please contact me should you wish to do so or alternatively I can write a chronological log of the actions that were taken to support you during this difficult time. Kind regards Practice Manager
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Review titled Never any appointments
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
I received a letter from this practice dated 1 March 2023. It states, "Following your recent hospital visit the doctor would like you to book a face to face appointment...". Since receiving this letter I have been trying to get an appointment, without success. It is now 22 April 2023.
Visited March 2023
Review titled Abington Park Surgery
Replied on 24 April 2023
Dear Patient - I am sorry to hear about the difficulties you are facing in trying to make an appointment as requested. The volume of calls from patients requesting appointments has increased dramatically during the past year which often means are 'on the day' appointments are fully booked by 10.30 a.m. This obviously does not help those patients that have been requested to book an appointment to see/speak to a GP and so we are currently reviewing the process of communicating to a patient asking them to book an appointment only to have nothing available. Any improvements made to this process will be highlighted under 'News' on our website.