Harborough Field Surgery - Ratings and reviews
Reviews
-
Review titled Excellent practice
Rated 5 stars out of 5
by Sally Morton - Posted on 19 March 2024
I I waited in a queue at number 20 and within 10 minutes was given an appointment to see a nurse practitioner. Advice and prescription was given with advice to return if necessary.Within a week I was seen by a doctor who issued another prescription and ordered blood tests. The receptionists that arranged these appointments were very friendly and professional. It is good to see the photos of the staff
Visited March 2024
Review titled Harborough Field Surgery
Replied on 19 March 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive interaction during your visit to our practice. Providing efficient and timely healthcare services is our top priority, and we're glad to see that you were able to quickly secure an appointment and receive the care you needed. Our team strives to maintain a welcoming and professional atmosphere, and we're delighted that our receptionists were able to assist you in arranging your appointments with ease. We understand the importance of friendly and supportive staff members, and we're grateful for your acknowledgment of their efforts. We appreciate your feedback and trust in our healthcare services. If you ever have any further questions or concerns, please don't hesitate to reach out. We look forward to continuing to provide you with exceptional care in the future.
-
Review titled Repeated mistakes on prescriptions.
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
I have had several mistakes made on both prescriptions and repeat prescriptions over the last year. As an asthmatic I have to attend an annual clinic which is absolutely fine, but the method of informing me was changed from a written note to a text message without telling me so I missed it and my repeat prescription was cancelled. An appointment was made and it was reinstated. Annoying but it was ok. I had another text message last week saying my review was overdue and that I needed to make an appointment. I phoned to say I’d already had it, they agreed and told me to ignore it, they also said my repeat prescription would not be cancelled. I went in today to collect my medication…….. to find my repeat prescription had been cancelled. Also since one of my inhalers has been taken off of repeat I have to write it on the bottom of my repeat slip when it’s needed, this has been missed on several occasions.
Visited November 2023
Review titled Harborough Field Surgery
Replied on 19 March 2024
Thank you for taking the time to share your feedback regarding your recent experiences with our practice. We sincerely apologise for the mistakes made on your prescriptions and repeat prescriptions over the past year, as well as the confusion caused by changes in communication methods. Our feedback from patients has been that they prefer to receive communication via text message which is why we have changed to this method. We understand the importance of timely and accurate communication, especially for individuals managing conditions such as asthma. We deeply regret any inconvenience caused by the transition from written notes to text messages for appointment reminders without proper notification. Regarding the recent incident where you received a text message stating your review was overdue despite having already attended the appointment, we apologise for the oversight and any resulting confusion. We're truly sorry that despite our assurance over the phone, your repeat prescription was still cancelled. This inconsistency falls short of the standard of care we aim to provide. Please know that we take your feedback seriously and are actively reviewing our processes to prevent such occurrences in the future. We appreciate your patience and understanding as we work to improve our services. If you have any further concerns or would like to discuss your experiences in more detail, please don't hesitate to contact us directly. Your satisfaction and well-being are our top priorities, and we are committed to addressing your concerns promptly. Thank you once again for bringing these matters to our attention.
-
Review titled Outstanding medical care
Rated 5 stars out of 5
by Jackie Moore - Posted on 09 June 2023
I am not actually registered at this surgery, as I live in Bedfordshire but my parents are. My Dad has leg ulcers on both legs which need dressing in compression bandaging 3 times a week. The nurses are so caring about his physical health and also his overall well-being, given the treatment he undergoes. They go out of their way to attend to his needs. He never feels rushed and they always listen to his concerns. We are all very grateful that they joined this practice when they moved to Rushden 6 months ago. The ulcers have improved considerably as a result of the consistently high standard of care. Thank you Harborough Field.
Visited June 2023
Review titled Harborough Field Surgery
Replied on 13 June 2023
Thank you so much for taking the time to leave us such positive feedback about your fathers care. We are so pleased that he is happy with his treatment here and feels cared for. We will ensure that your feedback is shared with the wider team. Your feedback is greatly appreciated.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Good surgery with friendly staff. Yes can be difficult getting an appointment but that's the same in every surgery nationwide. Recently saw nurse for spirometry and she was extremely patient and so caring and friendly!
Visited May 2023
Review titled Harborough Field Surgery
Replied on 10 July 2023
Thank you so much for taking the time to share your positive review and experience at the practice. We will ensure that the relevant members of staff see your review as it is very much appreciated.
-
Review titled Recent experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2022
In the past I have been like a lot of people complaining about Getty appointment however I recently had to go to surgery very unwell, I knew phoning would be a waste of time, as soon as receptionist realised how poorly I was got me a wheelchair and straight into Dct Of course it may be a one off but I can't thank all the staff enough
Visited November 2022
Review titled Harborough Field Surgery
Replied on 16 November 2022
Thank you for taking the time to comment about your positive experience. We will be sure to share your feedback with the team, and we wish you a speedy recovery.
-
Review titled Non empathetic staff
Rated 1 star out of 5
by Nick Hart - Posted on 02 July 2022
The staff are rude and showed no empathy, telling me that I would have to wait 3days for my prescription after their mistake. I'am epileptic and without medication I cannot function properly.
Visited May 2022
Review titled Harborough Field Surgery
Replied on 15 July 2022
Thank you for your review. We are sorry you feel our reception team were unable to help you. We ask patients to allow 4 working days for their prescription to be issued and signed before it is sent to the pharmacy of choice. Patients do not have to wait until their medication has run out before putting in a new request, and it is advisable that requests are sent in as soon as possible to allow for this timescale. If you wish to discuss a particular issue, we are unable to do this via NHS choices so please call the surgery and ask to speak to the Operations Manager. Thank you