The Willow Group - Ratings and reviews
Reviews
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Review titled Shockingly bad practice
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
Having chest, throat and breathing problems, I was given antibiotics and steroids. These did not help. I then saw a paramedic at the Willow Group who said he thought the problems were from the neck up. He prescribed more antibiotics and ask me to return in a week if things had not improved. After a week, thing were the same so I tried to book another appointment. Willow Group replied to me by text. They said that a GP will contact you within 1 to 5 weeks. I then called 111 who said that I need to be seen tomorrow by the Willow Group and booked me an appointment for the next day. The Willow Group then cancelled that appointment and booked one for four day time. They have now have cancelled that appointment and booked one for 2 weeks time. I still have no diagnosis. I believe that this practice needs investigating into how it is run.
Visited April 2024
Review titled The Willow Group
Replied on 29 April 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled No Help
Rated 2 stars out of 5
by S Coussens - Posted on 18 April 2024
Think I had a reaction from antibiotics and even though I mentioned the chest pains I had I was still told I had to do an e-consult or go to the chemist. No Drs or nurses that I could have a quick word with. Really unhappy as up until now I've had no problems. Last year I ended up quite unwell as I knew that I would have to do an e-consult or spend hours on the phone, you really can't get over from an e-consult what the problem is. I don't go to the Drs often so I'm hoping the symptoms' will vanish and all will be well.
Visited April 2024
Review titled The Willow Group
Replied on 19 April 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Again, we are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Happy to ignore you
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
Since Willow group have taken over almost all of Gosport Gp's the services have been decimated. Before, you could get a simple blood test within a couple of days of asking, now there is a minimum wait of a couple of weeks. You can not talk to a real person without been told to use their awful online site. I used the online site and after waiting the 72 hours they told me I had to wait, I ended up having to go to 111 who still sent me back to the GP anyway. Awful service, from been told I didn't exist on their records to been completely ignored and forgotten about. One way to keep the patient treatment numbers down I guess.
Visited April 2024
Review titled The Willow Group
Replied on 19 April 2024
Dear Patient, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Again, we are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Just wanted to say 'thank you' to The Willow Group for looking after me. I did an econsult on Tuesday, was sent a link to book an appointment on Wednesday, and got an appointment to see the Respiratory nurse on Thursday. I was feeling stressed about an enforced change to my inhaler and was finding the new inhaler not as effective. The nurse listened to me, reassured me and I left feeling happy. My new prescription was sent to Brockhurst Pharmacy and it was ready for me to collect by the end of the same day. So thank you to Brockhurst Pharmacy too.
Visited March 2024
Review titled The Willow Group
Replied on 05 April 2024
Dear Patient, Thank you so much for your wonderful comments. These will be shared with the teams. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Great care and staff
Rated 5 stars out of 5
by Kemp - Posted on 08 February 2024
Hubby and I both had need of help today, sent kliniks in for us both and have both received a call had advice, prescription and further recommendations. Huge thankyou to the whole team .
Visited February 2024
Review titled The Willow Group
Replied on 19 February 2024
Dear Patient, Thank you so much for your wonderful feedback. This will be shared with the team. Yours sincerely Kevarnna Langridge Patient Experience Manager
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Review titled fantastic response
Rated 5 stars out of 5
by Ann - Posted on 13 February 2024
This morning at 10.30 I submitted an e consult form. Message saying it had been seen (by 11.00) and would receive a call later today. Five minutes later I had a call from a most sympathetic doctor, who promised me a prescription would be sent to Brockhurst Road pharmacy and sure enough prescription was ready to pick up by 1300 hours. It couldn't be better.Thank you all so much. I felt better just knowing I would get so much help, and so quickly.
Visited February 2024
Review titled The Willow Group
Replied on 19 February 2024
Dear Patient, Thank you so much for your wonderful feedback. This will be shared with the team. Yours sincerely Kevarnna Langridge Patient Experience Manager
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Review titled Dismissive attitudes
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I had to leave this disgraceful practice after only a few months with them. Attitudes to chronic health conditions in older patients are severely lacking. The dismissiveness and silence has been deafening caused my mental health to decline rapidly which has now improved massively on transferring to another practice. This couldn't have come sooner. This also includes being spoken to unacceptably by 2 health professionals causing me unnecessary further upset. Dismissive of a health condition I struggle with daily diagnosed by a previous GP surgery. I can now get a face to face GP appointment in 2 weeks at my new surgery rather than the 9 week wait for a routine appointment with the Willow Group. The Willow Group is a business earning an enormous amount from the NHS per 35,000 patients, patient care is secondary. I want answers to my medical condition with my physical health deteriorating but with dismissive attitudes from the Willow Group I had to move quickly to get answers and also protect my mental health. This place is seriously lacking especially with chronic patients. I understand that wait times for appointments and inadequacies have been reported for several years, why have they not sorted this out ? Basically because finances comes before patient care. I am so relieved to leave this place.
Visited December 2023
Review titled The Willow Group
Replied on 23 January 2024
Dear Sir/Madam, Thank you for bringing your concern to our attention. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Linda - Posted on 19 December 2023
I completed an e consult for a new health problem at 08.16 . I had a phone call from a Nurse at 09.32. Discussed my symptoms, gave guidance on how to manage the problem and did a script to my pharmacy. All sorted in less than 2 hours. This care was brilliant. Well done The Willow Group
Visited December 2023
Review titled The Willow Group
Replied on 22 December 2023
Dear Linda, Thank you so much for your wonderful comments. I will share this with the team. Yours sincerely Kevarnna Langridge Patient Expereince Manager
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Review titled Really difficult to communicate with
Rated 2 stars out of 5
by Danny - Posted on 28 December 2023
To talk to someone on the phone you have to wait for a long time on hold. They constantly refer you to their website which is awful. I have a degree in computer science and I struggled to navigate their terrible website. I wonder how a pensioner or someone who hasn’t grown up with technology would manage.
Visited December 2023
Review titled The Willow Group
Replied on 03 January 2024
Dear Danny, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry that you have experienced a long wait on our telephones. Unfortunately, this is due to high demand on our phone line combined with staff sickness. I understand that you found our website to be awful. We have in the past held IT Clinics with our IT Manager to support patients with using online services. This is also something that we would support doing this year if needed. We are happy for patients to provide any feedback on our website and then we can share the feedback with the creators of our website. Any feedback can be sent to hiowicb-hsi.mywillowexperience@nhs.net. If there is anything else we can support with please do contact us on the above email address with your full name and date of birth. We are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Downhill since merge
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
I was part of Gosport Medical Centre before the merge and had an amazing experience throughout. I even left a good review for it a couple years back. I was sad when I heard that GMC was merging with The Willow Group as I had heard multiple bad things about the group so thought I would be heading in that direction but hoped that because GMC was so great, I wouldn’t have an issue. Since the merge, wait times from E-Consults have been weeks, even months longer for an appointment. I did an E-Consult back in November and still haven’t heard back! (It’s January). I’m gutted to know that my local GP is not as it used to be and don’t have any hope that it will get any better. Family members are also part of willow group and having the exact same issues. It’s honestly such a shame and very excited to move cities so I can get far away from the Willow Group as possible!
Visited November 2023
Review titled The Willow Group
Replied on 12 January 2024
Dear Sir/Madam, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. I am very sorry to hear that you are unhappy with the service that we are providing. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager