Holmhurst Medical Centre - Ratings and reviews
Reviews
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2024
No GP available, stand in only. Had Xray that was never discussed. Was fobbed off with vitamins whilst condition continues. No questions asked, not one question about my symptoms, no investigation of symptoms except a blood test and pressure test. High blood pressure and no medication offered. After a few visits I'm none the wiser, might as well just go to hospital like the government wants 🙄
Visited August 2023
Holmhurst Medical Centre has not yet replied.
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Review titled Helpful and efficient exception staff.
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
Every interaction I have with the surgery is a positive one. They are simply so efficient and friendly. I would not register elsewhere. I cannot recommend highly enough.
Visited March 2023
Holmhurst Medical Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Katie Corteen - Posted on 13 December 2022
This surgery is superb. The online system is brilliant, and I have always got a timely response- usually incredibly quickly. Everyone I speak to is helpful and all doctors I've had contact with are kind, understanding and go out of their way to help. With all the awful stories being shared around wait times and lack of prescribing, I count myself very fortunate to be with this surgery, who I cannot fault in any way. Thank you!
Visited December 2022
Review titled Holmhurst Medical Centre
Replied on 14 December 2022
Dear Katie Thank you for taking the time to feed back your experience with the surgery. We are pleased to hear that you are happy with the service you have been provided and we will share your comments with the whole team.
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Review titled Great Practice
Rated 5 stars out of 5
by Chloe T - Posted on 02 January 2023
I've been with Holmhurst for a long time and it has really improved. The online services I find much more efficenct than sitting in a phone queue! One particular area I find fantastic is the secretary/administration/clerical. That team have helped me so much and my husband and probably do not get the recognition they deserve as so far away from the patient line. I hope they know how integral they are. Some of the receptionists have been a little rude but no doubt understandable, I understand they are front line so will get some unpleasant behaviour so that area is a little hit and miss. Maybe that's something management need to look at in the future. Otherwise really really good practice.
Visited December 2022
Review titled Holmhurst Medical Centre
Replied on 09 January 2023
Dear Chloe Thank you for providing your feedback. We are happy to hear that you have found our online services to be an efficient way to contact the surgery, and we will ensure that your comments are fed back to the secretaries and admin team. We are sorry to hear that your experience with our Reception team has not always been a positive one. We will ensure that this is fed back to the team so that we can work on improving our services.
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Review titled Really responsive and kind staff
Rated 5 stars out of 5
by MICHELLE G - Posted on 09 September 2022
I joined the practice about 18 months ago and have to say that my experience has been really positive. The online request platform is easy to use, the practice is super responsive, and their staff have always been helpful and kind. I'd read some negative reviews, but can confidently say that for both me and my daughter, the surgery has been prompt in dealing with our medical requests/concerns. My daughter was rushed in the same day to have a lump checked; the doctor in question was reassuring and thorough. I've recently had blood tests to investigate menopause - I am 37 and every doctor/nurse I have dealt with throughout this process has been kind, helpful, and informative. The reception staff too, who must be really up against it at times, have always been friendly and helpful. I think it's really easy to leave a negative review after a less than great experience, but genuinely feel that the staff here are a credit to the practice, so thank you!
Visited August 2022
Review titled Holmhurst Medical Centre
Replied on 08 October 2022
Thank you very much Michelle; we are glad that your experience with the surgery has been positive. We really do appreciate you taking the time to provide such lovely feedback and will share this with our staff.
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Review titled Quick turnaround for my teenage son
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
My son had an ear infection. He contacted the GP via the website in the morning. He was called and given a face to face for 3pm and was home with antibiotics within the hour. Fantastic service well done!
Visited July 2022
Review titled Holmhurst Medical Centre
Replied on 03 August 2022
Thank you for taking the time to provide your feedback. We will share your comments with the team and hope that your son is feeling better now.
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Review titled Great surgery and lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2022
Always quick to give us an appointment if we need one. Brilliant with our baby and caring and understanding. Fantastic midwife during my pregnancy and brilliant support since. Even the nurse who does our babies jabs somehow makes it seem like an enjoyable experience, she’s so lovely. Always explain the process of things and answer any questions we have as parents. Thank you.
Visited April 2022
Review titled Holmhurst Medical Centre
Replied on 03 May 2022
Thank you for your positive feedback; we appreciate the time you have taken to send this in and will ensure that your comments are passed on to our staff.