Heathcot Medical Practice - Ratings and reviews
Reviews
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Review titled Can’t get a prescription right, despite 4 interactions
Rated 1 star out of 5
by Sarah croston - Posted on 22 April 2024
Was prescribed an item, which pharmacy had but not in the prescribed quantity and so required a new prescription - simply to update the quantity to what was available at the pharmacy (the prescribed quantity was not available at all). Went back to practice, explained the situation and was told it would be done. It wasn’t, called 2 more times over next few days - told it would be done ‘later’ - it wasn’t. Finally called again today, expressed my dismay and was delighted to finally get a text to say that my prescription was at the pharmacy. Collected it, have just opened the bag to find it is the wrong item (they had mentioned they could prescribe this alternative item, but I explained that would not work as this other item has less potency). It should not be this hard to get a simple prescription. This is not lack of resources or funding, it is basic incompetency.
Visited April 2024
Review titled Heathcot Medical Practice
Replied on 23 April 2024
We are sorry to read your feedback and having looked into this for you we can confirm that a prescription for the correct item was sent to the pharmacy yesterday. This should still be available for you to collect and if we can do anything in the meantime please do not hesitate to contact us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Terrible Appointment Approach
Rated 1 star out of 5
by Philip - Posted on 22 March 2024
I like being able to do things online, because it’s usually more convenient and it’s not tied to specific operating hours. Unfortunately the appointment system here is not convenient and doesn’t make anything easier. It’s an online form that only works in specific hours. It’s like having a banking website that only works 9-5. Naively, I thought I could just pop in to the GP and make an appointment that way instead, but was told I have to use the form to request an appointment. So I looked at form again and at the top of the form it says the request will be reviewed within 2 working days. I just wanted to get an appointment to speak with a doctor about my illness and see if I need any medication. Easier to go to the walk-in centre I think. I do think that your appointment system acts more as a barrier than an enabler. Your online form only works at certain times which is the opposite of what an online system should be like, and online form or not, we should still be allowed to walk in to the GP and ask for an appointment.
Visited March 2024
Review titled Heathcot Medical Practice
Replied on 23 April 2024
Thank you for taking the time to leave your feedback which we were disappointed to read as we have had many positive comments about the triage system for appointments. We will of course share your observations in the appropriate forum and if we can do anything else in the meantime please do not hesitate to contact us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Received text message from the practice
Rated 2 stars out of 5
by Stuart Creasey - Posted on 29 February 2024
Received a text message "We have noticed that your records show you are a smoker". I have never smoked in my life. Very concerned that my notes are inaccurate. Very serious misrepresentation.
Visited February 2024
Review titled Heathcot Medical Practice
Replied on 11 March 2024
We are sorry that you were sent this message in error. Hopefully you received our apology text message shortly afterwards and we can confirm your notes record that you have never smoked tobacco. Apologies for the inconvenience this may have caused you.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
New appointments system is a disappointment. Basically they have gone for a triage system more or less similar to the one they had during the height of the covid era. I filled in the form then got directed to another form which gives you options to book on various dates and/or times. But you don't get the option to know which Doctor you can see. So basically the practice has become faceless and there is no opportunity for you to develop a relationship with a particular GP. I have gone through a series of locums and GPs at this practice and frankly dislike this. I hanker for the old days that I saw one GP and one GP only. Very disappointed. Time to find an old fashioned GP that understands the point of technology - it is not to alienate patients in the manner which I feel the practice has begun to alienate me. The whole point of local GP practices is that we are involved in our own care and that we see the GP we want. This is not what is happening here. If this is the future then might as well close this place down and have a central hub of anonymous Drs and patients.
Visited October 2023
Heathcot Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Michelle Sommers - Posted on 31 October 2023
The service I have received from this practice has been non existent. No doctor appts or nurse appt. I am just told to go to the walk-in. Absolutely pointless.
Visited October 2023
Heathcot Medical Practice has not yet replied.
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Review titled Poor job
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Blood test today. HCA put on a torn plaster. I did not notice. When I got home I saw that blood had poured out spilt all over my top and my shorts. Not very professional job.
Visited July 2023
Review titled Heathcot Medical Practice
Replied on 01 August 2023
Thank you for taking the time to leave your comments. We are sorry to hear of your experiences and will certainly look into this further. In the meantime, if we can be of any assistance please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Poor appointments set up
Rated 1 star out of 5
by Poor Appointments booking - Posted on 18 July 2023
Popped in and asked for face to face appointment with my normal Dr. I prefer continuity and the relationship build up over many years. Also dealing with locums (i.e. contractors) and other Drs can be quite painful. Was told that the appointment could not be booked because the Dr is on holiday. I said I could wait for the Dr to come back but was told that was not possible. So I asked who was available and was told that they can't give me an appointment because all slots taken for the next two weeks and they only book for face to face appointments in the next two weeks. To be perfectly clear the receptionist (at Knaphill) was perfectly civil, polite and friendly. No problem with her. The issue poor management of face to appointments. They sent out a message some months ago saying that we would be be able to book appointments with the a specific Dr when we want. This is obviously not true. No such thing is done.
Visited July 2023
Review titled Heathcot Medical Practice
Replied on 01 August 2023
Thank you for taking the time to leave your comments. We are sorry to hear of your experiences and would love to look into this further. To enable us to do this and if you would like us to, please e-mail us at syheartlandsicb.hmpfeedback@nhs.net where we will be happy to help.
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Review titled Minor surgery clinic
Rated 5 stars out of 5
by Mel C - Posted on 09 June 2023
This clinic is a great initiative and I received excellent treatment. Far quicker and more efficient than having to wait for a hospital Thank you.
Visited June 2023
Heathcot Medical Practice has not yet replied.
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Review titled Efficient & caring
Rated 4 stars out of 5
by Susan - Posted on 07 June 2023
Procedure to remove a growth undertaken quickly, efficiently and with consideration. After care information and accessories provided.
Visited June 2023
Heathcot Medical Practice has not yet replied.
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Review titled receptionist rude
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I visited the practice today receptionist at the yorkhouse surgery was really rude, when I asked her name her reply was non of your business. and I have been a patient with this surgery for 20 years the doctors are amazing,
Visited June 2023
Heathcot Medical Practice has not yet replied.