The South Lambeth Rd Practice
1 Selway House, 272 South Lambeth Road, London, SW8 1ULContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The South Lambeth Rd Practice.
Reviews
-
Review titled Rubbish customer sevice
Rated 2 stars out of 5
by Anonymous - Posted on 07 May 2025
So this has been ongoing for a couple of years for me. So since covid everything moved to a online consultantation and you are told yeah doctor will call between this time and this time however it never happens. So yesterday I called to book a telephone appointment to discuss my results of a recent test, and I told then when booking i could only do they morning and they said yeah that fine, you are booked in to talk the doctor between 10:30 and 11:30 to then spend 10 mins on the phone at 1135 to find out what the he'll is happening to only have the phone picked up and hung up on me. so I call again which a another 10 mins wait to be told oh the dr moved your appointment to afternoon despite it now not working for me, but no communication that this is happened and then to get told by the receptionist oh we don't send messages to inform patients that there appointments have moved, but the hospital manage todo it or they give you a call, because the afternoon doesn't work for me due to my actual job. So they really need to improve there communication with their patients as I have been with practice since I was a baby and the last 5 years has been the worse customer service going.
Visited May 2025
The South Lambeth Rd Practice has not yet replied.
-
Review titled Disappointed with the practice
Rated 2 stars out of 5
by Sash - Posted on 18 July 2024
I called from 8.00am in the morning to speak to a doctor ? Not a pharmacist for only for them to call me back at 3.30pm they don’t like to listen to what you are telling them the pharmacist guy talks to you like a scripted book I was always get the same response every time I’m forced to talk to them. I always try and sort any problems myself because that practice makes you feel like we shouldn’t call them to speak to a Doctor the last time I was sick I ended up in hospital because they make me have anxiety just to call them !! I wish when you call the practice and ask to speak to a Doctor that you can have a Doctor call you I find the pharmacist guy very rude and unapologetic and they don’t care for there patients
Visited July 2024
The South Lambeth Rd Practice has not yet replied.
-
Review titled Absolutely disgusting
Rated 1 star out of 5
by Michael K - Posted on 11 May 2023
Phoned up to speak to somebody about me feeling extremely low and in a bad place. Was told to ring back on Monday as there is nothing they can do until then. It’s now Thursday and all I wanted to do is speak to my GP about what I am going through and to see if there is any help. Guess I’ll have to suffer alone. Clearly they could care less about anyone with severe mental conditions. Stay well clear of this place!!!
Visited May 2023
The South Lambeth Rd Practice has not yet replied.