Bromley Common Practice - Ratings and reviews
Reviews
-
Review titled Impossible to get an appointment
Rated 1 star out of 5
by RachEL Quamina - Posted on 26 April 2024
I require examination after a very challenging pregnancy related illness. Mobility is limited I need help with walking / exercising, I am in extreme pain with my back yet I am constantly fobbed off at reception. They will only book appointments for over the phone which is not what I need. Today I tried to book my 5 week baby's first appointment which is due at 6 - 8 weeks at reception, the lady told me "but he's 5weeks" I'm fully aware how old my newborn is I need to book the appointment for 6 - 8 weeks which starts from next week. Now please feel free to contact me and explain why. I am suffering in pain myself and can't get a exam. But not only that but I am not about to book my newborns 6-8 week appointment at his age of 5 weeks as my midwife advised ? I'm sick of this practice! You can't get service, and when you do the doctors are due, receptionist gossip about patients at the desk which I witnessed today meanwhile awaiting the nurse. I am sick of it! Poor service on all sides! I am taking myself and my newborn and registering elsewhere. Do not use.
Visited April 2024
Bromley Common Practice has not yet replied.
-
Review titled Advanced bookings
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
I can’t understand why we can’t go back to the pre-Covid system where advanced appointments were available for non-urgent matters. This mad rush at 8am is ridiculous and may prevent someone who needs an appointment on the day from getting one. Other practices have gone back to the old system. And our own telephone ‘blurb’ indicates that you can now book through the NHS app which I have not been able to. So for my non-urgent chronic illness appointments I have to join the 8am dash and redial 48 times!
Visited February 2024
Bromley Common Practice has not yet replied.
-
Review titled Impossible to get appt
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
I have tried 3 days running to get an appt by calling at 8am. Everytime I hear "we are not taking calls at the moment". Impossible situation!
Visited February 2024
Bromley Common Practice has not yet replied.
-
Review titled Impossible to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
I had a text from the doctor in January asking me to contact them for a follow up. I tried and tried but to no avail. Gave up after about a fortnight. I have continued calling on random days but when I have been able to get through there are no appointments left. I still have no idea what they wanted to see me for. It’s now March and I want to see them about something new which is worrying me. I tried again over the last 3 days but the same happened. Until today. Although there were no appointments I was told I could have a prebookable appointment - didn’t know there was such a thing. But it is some way in the future. I guess I’ll just sit tight now but I wonder how long I’ll be alloted to go through this and the matter from January?
Visited January 2024
Bromley Common Practice has not yet replied.
-
Review titled Excellent Doctors and good patient care
Rated 5 stars out of 5
by Milan - Posted on 01 December 2023
we have been with this GP for many many years and have been very happy with the treatment they give, especially the urgent care and treatment provided to kids is very good. All the doctors are very kind and patient and give you time to explain the issue. they also have some specialist doctors who treat Eczema related issues who have been very helpful with treating our kids. The reception staff is also lovely to speak to and also accommodating in making appointments. I can understand that it becomes difficult at times to make an appointment but we have been ok to get an appointment as and when needed I hope we can continue to stay with this GP and be under the care of the excellent team of doctors.
Visited November 2023
Bromley Common Practice has not yet replied.
-
Review titled GP missed allergic reaction
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
GP told me I had viral tonsillitis and should get painkillers from a pharmacy. Pharmacist instantly recognised I'd actually had an allergic reaction. Fortunately, it wasn't a serious reaction but it's a bit concerning that a GP can't tell the difference!
Visited July 2023
Bromley Common Practice has not yet replied.
-
Review titled Impossible to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Completed the online form after trying for week to get an appointment by calling at 8am and not being able to get through. Had a reply by email saying I would hear from someone by a certain date and time which has now passed... A relative who also couldn't get through tried the online form and got an email saying call at 8am. So what's the point of the online form? And why can't they just accept bookings for routine appointments in advance to reduce the pressure on the phone line at 8am every morning.
Visited May 2023
Bromley Common Practice has not yet replied.
-
Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
Are there muggle repelling charms at work? Seriously, it doesn't matter how many times you call at 8am, you will never get an appointment. A&E complain when you take moderately sick children there, but where are you supposed to take them? Pharmacists can only help so much and always refer you back to GP if you have an ill baby. Also, it's extremely unfair that you can't book advanced appointments at this surgery. You can enter the 8am "will my call get picked up?" lottery every day for a fortnight (and then go to A&E), someone else gets lucky and gets through on day 2 of calling when you've been ill much longer. If it was possible to get advanced appointments, it would create more of a first come, first served system (and I understand the system should be about who is most ill but it isn't, it's currently about the luck of whether your call gets picked up or dropped at 08:00. If it gets dropped and you have to call have at 08:02, you've lost your chance. I do understand that the NHS is overstretched but Practice policies are not working to anyone's advantage in this case.
Visited April 2023
Bromley Common Practice has not yet replied.
-
Review titled Passionate practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I have seen most Dr in this surgery and they’re very friendly, professional, good listener. They will tried their best to support you with any worries and if they’re unable they refer you to appropriate dept within the NHS. I will surely recommended this surgery to anyone.
Visited January 2023
Bromley Common Practice has not yet replied.