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Bellegrove Surgery

174 Bellegrove Road, Welling, Kent, DA16 3RE

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Reviews

Displaying 1 to 3 of 3

  1. Review titled NHS Booking error

    Rated 5 stars out of 5

    by Pete Berry - Posted on 09 October 2024

    On 8/10 and 9/10 I rec'd 2 txt msgs in error, from NHS Booking, to a person Veronica for Flu and Covid jabs today 9/10 at the Wembley Centre for Health. I had my jabs with you good people on 5/10 thank you! I tried to be a good citizen, phoned the Wembley Centre. The phone is out of order. I phoned Whittington Trust, wtg 20mins for answer where the operator put through to an automated booking system. I gave up and phoned another Whittington listed number to get transfered to a service "up north". I gave up. So my concerns are twofold. [1] Someone is sending a medical reminder to me meant for another person. [2] there is no way I can helpfully alert a responsible person of that error. I am used to getting txt msgs in error from all sorts and just ignore them but this one time I try to do good ends up simply raising my heart rate! You seem to be the only forum for me to express my concern. I can forward you the person's booking number or the whole txt if that's useful. I know how frustrating it is when a Practice make an appt. and the patient fails to show. I was just trying to prevent that happening this time, in vain. Any advice from you would be welcome. I have stopped hyperventilating now! Thank you for all your good work people. regards Pete.

    Visited October 2024

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    Review titled Bellegrove Surgery

    Replied on 14 October 2024

    Dear Pete, As per my telephone call with you today - I have managed to contact 119, the NHS Vaccination Booking Service, today and inform them of their mistake. They have assured me they have informed the service that sent the text of the incorrect telephone number. I hope this will prevent any future texts to your number. Also thank you for your kind comments which I have forwarded to staff. Kim Hunt Practice Manager

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  2. Review titled Inconsiderate surgery with a lack of Compassion and care.

    Rated 1 star out of 5

    by Anonymous - Posted on 19 February 2024

    My Son and Daughter both have ADHD They are both proscribed methylphenidate of varying types. My sons medication was late on his previous prescription and we had planned to register with another doctors surgery due to relocating. Because of this we applied for our new prescription a fortnight early to ensure it was ready on time(and as advised by the Bellegrove surgery). Despite various phone calls with reception explaining that we were changing surgery, the prescription was never approved and as a result of being un registered with this surgery we are now a week without any medication. On Friday there was a call made to the surgery to explain the situation and asked if there was anything that could be done to provide a weeks medication to accommodate to transition between surgeries. Bellegrove surgery were unable to help. My Son lacks the ability to control his emotions when un-medicated, and this has caused so much unnecessary upheaval purely a result of the incompetence of the Bellegrove surgery team.

    Visited February 2024

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    Review titled Bellegrove Surgery

    Replied on 23 May 2024

    Dear Anonymous, It is difficult to investigate your concerns without specific patient information however I can say with confidence that there is a national shortage of some doses of Methylphenidate resulting in delays with pharmacies dispensing the drug due to stock levels and availability. This often means a change of dose requested by the pharmacy to dispense the drug e.g 1x 20mg to 2x 10mg, which we often have to re-issue. In regard to your request for us to issue medication whilst you transition to a new GP, we would only deny this if the medication was not due, to prevent hording of medication in a national shortage situation, or if the patient was no longer registered. A patient generally is only unregistered when the new GP registers them so they are not left without a GP, hence the responsibility to prescribe would have been with the new GP as we cannot issue medication for an un-registered patient. I do sympathise with you and your Son if medication was not prescribed/dispensed in a timely manner but do not agree this was due to any incompetence, inconsideration or lack of compassion on our part. Mrs Kim Hunt Practice Manager Bellegrove Surgery

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  3. Review titled Lack of Decent Care from Bellegrove Surgery

    Rated 1 star out of 5

    by J Welch - Posted on 30 May 2023

    I explained to the surgery that my asthma is bad in that my breathing is getting worse and they are so not interested! I had to do one of their ridiculous E-consultations only to be told I have been added to a list for a clinician to review tomorrow morning! I called the surgery to express my dissatisfaction about having to wait until tomorrow (bearing in mind breathing issues are supposed to be treated as urgent) only to be told more or less there is nothing they can do, the Doctors are busy and "it says in the email to call 111 if my symptoms worsen". So in short what they are saying instead of them giving me a 5 minute appointment, I should go to A&E and get them to do the GP's job even though A&E are so overburdened a thousand times more than Bellegrove Surgery could ever be. Covid was the worst thing that ever happened to this GP surgery, it used to be a great surgery but it's now the worst in the area (when I compare notes with friends who are registered at different practices), this surgery did not return o normal after Covid like the rest of the World. The lack of care towards their patients is astonishing.

    Visited May 2023

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    Review titled Bellegrove Surgery

    Replied on 02 August 2023

    Dear J Welch – Whilst I cannot divulge personal details on this website, I have looked in to this and found that we received your e-consult at 15:01 on 30/05/2023, responded at 15:13 on the same day giving a 10 minute telephone appointment the following morning with our Duty Doctor with the proviso that should your symptoms worsen you should call 111 or attend A&E. All our Duty Doctor appointments for 30/05/2023 had been allocated by that time. I understand that you were called, your symptoms discussed and you were given treatment the following morning. Therefore I do not agree that we 'were not interested' or ‘Gave a lack in decent care’. We now triage all appointment requests for a Doctor using e-consult due to unprecedented patient demand and to enable us to triage requests into routine and urgent appointments and also to book with the most appropriate clinician. I hope this helps you to understand our new process so you can access it in the future. Mrs Kim Hunt Practice Manager

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