The Evergreen Surgery - Ratings and reviews
Reviews
-
Review titled Impossible to get an on the day appointment!
Rated 2 stars out of 5
by Wanstead resident - Posted on 03 January 2024
I have been with this practice for 27 years and have always been able to get an appointment when ill, by phoning on the day. In October 2023 I was held in a phone queue for 20+ minutes and when it came to my turn, I was told that all the appointments had gone. Feeling very frustrated, I was advised that i could have gone on line from 07.50am, when all that day’s appointments could be booked. Unfortunately, poised to access the system today at 07.50, there were no face to face appointments shown, nor any phone consultations. Furthermore, the phone line queue was full, so I couldn’t access that. Not that there would have been any point….. doubtless by the time I got through, there would again be no appointments left! In October, I was given the number of the Loxford Clinic as an alternative. What is the point in having a local Practice, if you can never access it when you are ill? The staff and GPs are all wonderful, but my recent experience has tarnished my view I’m afraid. Oh and they welcome new registrations- good luck with that….
Visited January 2024
The Evergreen Surgery has not yet replied.
-
Review titled very good practice
Rated 5 stars out of 5
by marion beecher - Posted on 08 July 2023
My Doctor was very kind and helpful, took his time, did not rush me. or state I only had five min utes.
Visited July 2023
Review titled The Evergreen Surgery
Replied on 09 July 2023
Thankyou for taking the time to feedback regarding your experience with practice. The staff appreciate and reflect on any comments that we receive and it is particularly nice when they are positive.
-
Review titled Rigid rules that do not match the NHS site
Rated 2 stars out of 5
by Pat Everett - Posted on 12 December 2022
Moved home to be closer as the crow flies and NHS site said this was a choice, but practice told me to find another surgery having been with them for over 10 years…very disappointed at 89 having to change doctors. My new address is one mile from the practice. My old address was 1.1 miles away.
Visited December 2022
Review titled The Evergreen Surgery
Replied on 09 July 2023
We are sorry that we have not been able to maintain your registration with the surgery. To safely manage the care of our patients we only able to support those living within our practice boundary. We wish you well with your future practice
-
Review titled Very bad service
Rated 1 star out of 5
by Unsatisfied patient - Posted on 26 August 2022
I have had repeat prescription for over 24 years, in the last few year getting a repeat prescription is hell. I have gone many a months without medication because they have not prescribed them. They keep saying I am putting them in to early, rubbish 1 week before i run out is not to early. I have gone in and requested, I have rung up, I even put in an official complaint, which they didn't answer. Today I have been told I can put in a request 48 hours before I run out of medication. If they are under new management, well it is not working. I work, don't have time to be going back and forth to them for a repeat prescription I have taken for over 24 years. Evergreen you have let yourself down, I have spoken to several of your patients and they all say the same, shame on you.
Visited August 2022
Review titled The Evergreen Surgery
Replied on 29 August 2022
Please can this review be removed from our site. We believe it relates to Evergreen Edmonton. We are not ‘under new management ‘ as quoted. In addition all complaints are responded to and there are no currently outstanding complaints
-
Review titled Bad Practice
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2022
First called regarding me wanting to have an asthma test done as i don't have the diagnosis in this country but being told i couldn't get one. Went there in person and getting the response that i can't and only if you have an asthma attack that i should call them and they will come back to me within 48hours. But i could be seriously hurt by that time
Visited August 2022
Review titled The Evergreen Surgery
Replied on 06 September 2022
I am sorry to hear about your experience. Please contact the surgery and ask to speak to the practice manager if you wish to discuss this further. We are getting a number of reviews for the Evergreen surgery in Edmonton - you may wish to check you have the correct surgery.
-
Review titled Great GPS Awful Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2022
Despite a medical plan devised by the hospital consultant when i required a repeat prescription for rescue pack I was met with a rude inquisitive nosey reception member of staff who pointed out my last prescription was on 1st July - true but not in anyway part of my rescue pack and totally unrelated. She then preceded to tell me I could not have the repeat antibiotics without seeing a gp and there being no appointments available. Trying to explain the situation I was met with argumentative nature which was stressful after all I was the patient and knew what plan had been devised by the consultant. I then had waited over 24 hours for the prescription and subsequently was told by the practise manager it would be sent over to the pharmacy and offered an appointment i then had to wait for the gp to release the prescription causing a huge delay and impacting on my condition. The GPS are extremely good but it is not the job of the reception staff to determine if my medical condition warrants medication overriding the hospital consultant. Appalling and unnecessary stressful situation that could and should have avoided when bringing this matter up with the practise manager she assured me the situation had been dealt with but my horror nothing still had been resolved. The surgery gps are very good and thorough however except for the execption of one male member the rest of the reception staff are difficult obstructive and appear to think that they are themselves gps.
Visited July 2022
Review titled The Evergreen Surgery
Replied on 13 July 2022
We are sorry that you had a difficult interaction with the surgery. We are always keen to learn from situations where we have not met the needs of our patients and will be discussing this with the team. If you would like to discuss this further please contact the surgery to make an appointment to see the practice manager or one of the Partners.