Partnership Primary Care Centre - Ratings and reviews
Reviews
-
Review titled Lovely Receptionist
Rated 4 stars out of 5
by Lisa C - Posted on 22 March 2024
I very rarely have to contact the GP but have had to in the last couple of weeks - the two times I have had to speak to the receptionist she has been really helpful with a lovely manner. The GP is caring and takes time which sometimes means she runs late but never makes you feel rushed.
Visited March 2024
Partnership Primary Care Centre has not yet replied.
-
Review titled No appointments for a baby
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
Called for an appointment for my sick baby only to be told there are no appointments and I would have to wait until 6.30 for the out of hours GP (in the rudest possible way!!!). My baby had a very high fever. When I spoke to the out of hours, they advised to add in ibuprofen which lowered the temperature. My baby suffered for an additional 7 hours when it could have been avoided should I have received a call from the practice. Having been registered at other practices locally, I am aware that most (if not all!!) have a policy that under 5’s are seen or spoken to on the day regardless of the time they called. I will be registering my family elsewhere to avoid any more upset!!
Visited January 2024
Partnership Primary Care Centre has not yet replied.
-
Review titled Absolutely incompetent and negligent reception
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
My appointments were messed up, I wasn’t called when agreed, I was sent to the wrong address for needed diagnostics. Absolutely dismal
Visited August 2023
Partnership Primary Care Centre has not yet replied.
-
Review titled Not fit for purpose
Rated 1 star out of 5
by Derek - Posted on 05 August 2022
Whilst I fully respect the doctors and staff at the practice and what they do, the centre does not meet the minimum needs of its patients any more. It is impossible to get through on the phone, appointments can only be booked on the day and are initially telephone only, staff are completely overworked, and it is a joyless experience. This surgery used to be good but it's clear it has taken on far too much and cannot cope.
Visited July 2022
Partnership Primary Care Centre has not yet replied.
-
Review titled Outrageous
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2022
I was on the phone for over 2 hours waiting to get through to a member of the reception team and then was cut off!
Visited June 2022
Partnership Primary Care Centre has not yet replied.
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2022
Absolute shambles since the merger. I have spent 2hours in the phone queue from position 21 down to 1, just for the line to hang up on me stating some error, I'm pretty sure by a receptionist hanging up on me, or was there some kind of sick joke timing out the queue after 2hours? I've had to restart the queue at position 24. I wonder if I will be cut off after 2hours waiting again. Also, at about 9:30am I stayed in position 19 for 45min, were they just not bothering to answer the phone?
Visited May 2022
Partnership Primary Care Centre has not yet replied.
-
Review titled Very bad service
Rated 1 star out of 5
by Omy - Posted on 25 May 2022
I’m made an appointment and asked to wait I waited Almost 2hour and nobody seen me I asked the receptionist and advised me to speak to the doctor Just I don’t understand how can i speak to the doctor if I can’t see him
Visited May 2022
Partnership Primary Care Centre has not yet replied.
-
Review titled very understaffed
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2022
The few staff there are obviously doing their best, but it's just... comically understaffed. I tried getting through on the phone but after 2 hours waiting on hold it disconnected. So I went there in person and turns out it's just one person running the reception, managing the visitors and answering the phone in between all of that. She's doing her best but obviously they need more staff! Why is it so underfunded? It's basically impossible to get care!
Visited May 2022
Partnership Primary Care Centre has not yet replied.