Harlow Road Surgery - Ratings and reviews
Reviews
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Review titled Worst practice they take it as a joke get paid and go home
Rated 1 star out of 5
by David - Posted on 11 April 2024
Update leaving another review 11/04/2024 Called 3 days ago and apparently because of my initial review they held my registration. Didn't know this was possible, i told them i'm not removing my review and i would still like to be registered. was then told i will be registered and this should be done the day after. i now call back today and i'm being told i'm still not registered. why are you guys treating me like this. i need to be registered in order to receive my medication. why are you lot intentionally putting my health at risk. i've not been able to get my prescription now for a whole week because of this rubish. 13/03/24 Worst waiting time in the world. I'm caller number 1 in the que for 1hour 30mins and still going. Within that time you may as well walk over there and see why no one is answering your call. At this rate I don't think they even care about patients that call in. 05/02/2024 You’ll never be seeen don’t even bother. Always a reason why you can’t be seen. Somehow all the appointments are always taken. Also have to call at 8am sharp if you miss that time forget it all the appointments will be taken by then …More
Visited April 2024
Review titled Harlow Road Surgery
Replied on 11 April 2024
Dear David Thank you for bringing this matter to our attention. Firstly, we appreciate your decision to register with us again, and we see it as a positive step towards addressing your healthcare needs. Please rest assured that we never refuse registrations, particularly for the reasons you've mentioned. We understand the urgency of your situation and would like to clarify that while the registration process can take up to 2-3 weeks, especially during busy periods, we are committed to expediting this process for you. In the meantime, you still have access to your previous GP practice to order your medication, and they can arrange to send your prescription to any pharmacy of your choice nearby. Your well-being is our priority, and we encourage you to reach out to the surgery to discuss your concerns further. We're here to support you throughout the registration process and ensure a smooth transition to our practice. Regards Harlow Road Surgery
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Review titled gone downhill rapidly
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
I agree with some of the other posts , receptionists are rude and awkward ,this needs seriously looking Into since the male doctor subranian retired ,it's like it's gone to pieces there,I've been a patient there for 20 years , they would give you an appointment as a last resort ,trying to get you either to go to a walk in centre miles away in working hours or a pharmacy , if that's the case then what's the point of the surgery existing at all ? it's almost seems like they're lying about all the appointments taken just so you don't ring back and forced to go to one of these walk in centres, which is just another a&e when the male doctor was there ,I could get a same day appointment every single time I called up so what has gone wrong there ?
Visited March 2024
Review titled Harlow Road Surgery
Replied on 11 April 2024
Dear Patient Thank you for taking the time to provide us with your feedback. We value your long-lasting relationship with our practice and deeply apologize for any negative experiences you have encountered recently. Ensuring all interactions with our receptionists are professional and courteous is our top priority. Your feedback will be investigated internally. We want to assure you that we are committed to providing accessible and high-quality care to all our patients. While same- day appointments may not always be readily available due to various factors, including demand and urgency of cases, we are continuously striving to improve our systems to better accommodate your needs. We encourage you to reach out to us to discuss your concerns further. Regards Harlow Road Surgery
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Review titled Worst gp practice in London
Rated 1 star out of 5
by Eduard-Gabriel Harca - Posted on 08 November 2023
I was booked today at 15:45 for an appointment to register with them, I left work ar 14:00 to be on time here and due delays on tube I arrive at 15:52 and they refused to take me in. When you register with them it says you can be 10 minutes late, they spoke with me so bad and treat me like so bad. Worst services in that area. Disgusting.
Visited November 2023
Review titled Harlow Road Surgery
Replied on 11 April 2024
We apologise for the inconvenience and if you felt your expectations were not met during this visit. While we strive to accommodate our patients, appointments must be kept within a certain timeframe to ensure quality care for all. We take your feedback seriously and will discuss this internally. Please contact us directly if you would like to discuss this further. Sincerely Rajni Singh Practice Manager
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Review titled Great Practise
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
Receptionists are always helpful, never waiting too long on the phone, appt times are better than most surgeries. Would highly recommend this surgery.
Visited February 2023
Review titled Harlow Road Surgery
Replied on 13 November 2023
Thank you for your positive feedback, which are always encouraging us to work harder. Your feedback will be shared with all our Staff members.
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Review titled Awful
Rated 1 star out of 5
by Chloe - Posted on 06 October 2022
Absolutely awful surgery. Been registered here for 26 years and since being taken over it’s always a nightmare to get an appointment, never get any prescriptions when you ask for one, receptionists are rude, unhelpful and all over the place! Then to top it all off, they send my 10 month old baby a letter saying they’re deregistering her from the surgery - I wonder how they expect her to open the letter and sort that out herself..What a joke
Visited October 2022
Review titled Harlow Road Surgery
Replied on 11 October 2022
Dear Chloe I am sorry to hear about your experience with Harlow Road Surgery. Our registration policy for patients outside the catchment area is that each family member, including children receive their own letters addressed to Parents/Carers. We give them 30 days' notice to register with a GP practice closer to their address. If you would like to discuss this matter further, please contact the management team on 01708 552 072. Kind Regards Rajni Singh Practice Manager