Whitley House Surgery - Ratings and reviews
Reviews
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Review titled Indication Board
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2023
Whitley House Surgery is Excellent, but I would like to offer a suggestion regarding the notification board in the patient waiting area. The red flashing general indication messages could be a permanent static feature on the wall facing the chairs & the patient's name when being called last longer than the second showing currently & if possible include an audible bleep. Currently patients must stare at the flashing notifications constantly which is very uncomfortable & for me personally actual giddiness.
Visited October 2023
Whitley House Surgery has not yet replied.
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Review titled Excellent care as always
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
I have been a patient at the practice for many years and their care of both me and my family has always been exemplary. There's so much negative press about general practice these days and this makes it all the more important to let practices know what a good job they are doing. You're all amazing; please remember that.
Visited January 2023
Whitley House Surgery has not yet replied.
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Review titled Amazing service!
Rated 5 stars out of 5
by Samantha Ryan - Posted on 20 January 2023
I just wanted to send an email to express how amazing your service is. One of your doctors pretty much saved my life (along with other professionals) when I was at my darkest point. I had just given birth and went through a traumatic time and needed life saving surgery. My daughter then got ill and was in hospital at 10 days old. This particular doctor was my first point of call and was just so lovely and helpful. A wonderful and calming nature which put me at ease and I got the help I needed from the perinatal service immediately from this doctor’s referral. Without this I might not have recovered as quickly as I was in such a dark place. We've then regularly been in contact and it's been so lovely getting to know the doctor - one of the best doctors I've seen. In fact every doctor at your surgery is first class and I want to express my thanks. The people on the front desk are always so kind and helpful too and I remember when I first rung up, one person I spoke to was so nice to me, and at that time all I needed was nice! Whitley House is such a fantastic surgery and I always manage to get an appt there. I feel very lucky to be a patient here and to see the doctor in question - thank you thank you thank you! Samantha Ryan
Visited October 2022
Whitley House Surgery has not yet replied.
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Suzanne Southgate - Posted on 13 October 2022
We have been registered at Whitley House for years and they have been brilliant every time we have needed them. All the staff are professional, friendly and extremely thorough. Outstanding surgery!
Visited October 2022
Review titled Whitley House Surgery
Replied on 14 October 2022
Hi Suzanne Thank you for taking the time to leave your comments. Everyone at Whitley is delighted that you feel we are an outstanding surgery. Many thanks.
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Review titled Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2022
Today I attended an appointment at the surgery, due to morning traffic I arrived 5 minutes late - the receptionist was unhelpful and rude - instead of asking the GP if I could still be seen I was told "You have missed your appointment please rebook - asking me to wear a mask and then asking me to pull it down as she couldn't hear me -
Visited September 2022
Review titled Whitley House Surgery
Replied on 10 October 2022
Dear Anonymous I am sorry for your experience. I have tried to look into your comments but I am unable to respond fully without more information. I should be pleased to discuss it with you further if you would like to contact me. Thanks Jan Brown