Cloister Road Surgery - Ratings and reviews
Reviews
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Review titled Appointment cancelled
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2023
I've got appointment in one month in advance and received message that my appointment been cancelled without my permission,also I've been calling to reception and they have been rood to me,thinking to change GP
Visited August 2023
Cloister Road Surgery has not yet replied.
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Review titled Poor Practice - Rude Staff - Discrimination Occurs -
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Poor Practice - Rude Staff - Discrimination Occurs - Dr's don't accept any complaints - Stuff can't organise simple blood test as request by the hospital - V.poor service throughout
Visited March 2023
Cloister Road Surgery has not yet replied.
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Review titled Couldn’t see a Dr in a week
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
I’ve had a stomachache for few days and any day at any time that I called to the Gp a very rude receptionist said our appointment list is full, call tomorrow! I’m still suffering from stomachache after a week and couldn’t see a Dr yet.
Visited February 2023
Cloister Road Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Dave - Posted on 16 November 2022
I attended for minor surgery lasting about 30 minutes. I was seen promptly, the procedure was explained clearly, and went well. They checked in on me throughout the process and explained aftercare. I felt cared for and in the hands of professionals. Thank you!
Visited November 2022
Cloister Road Surgery has not yet replied.
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Review titled Exceptional support
Rated 5 stars out of 5
by Mrs Paul - Posted on 03 August 2022
Me and my husband have been patients in this surgery over 25 years. Throughout these years we received an exceptional support and help with our various medical issues. My husband, who died in March this year, had Parkinson's disease for over 22 years during which he required an intensive support in managing his disease from the GP surgery. That support was always there and the staff (the reception, nurses and GPs) went out of their way to make sure that we get all possible help we needed. Their dedication to the profession and care for their patients has been exceptional. I want to thank them for their support throughout our most challenging moments.
Visited July 2022
Cloister Road Surgery has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Baha - Posted on 12 May 2022
I called the practice to ask a question but the receptionist could not help and the manager refused to speak to me. I email a complaint and received a reply which basically said " Thank you for the points raised, and I wish to say I appreciate your frustration: no doubt you were acting out of concern for your brother. The practice manager was unable to take your call as she was busy elsewhere. With a list size of 10000 patients, it is near-impossible for them to interact with individual patients as expeditiously as they may wish, which is why an email was suggested. " This is surgery is not able to cope and "can not interact" with every individual on its 10000 list because it's "near-impossible" They can not spare a minute to just listen and of course, they use confidentiality as an excuse to get rid of listening to family members' concerns. The core essence of understanding and caring is listening but they can not even do that!
Visited May 2022
Cloister Road Surgery has not yet replied.