Millway Medical Practice - Ratings and reviews
Reviews
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Review titled Disappointing rushed consultation experience
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2024
I recently had an appointment on Wednesday, 6th of March, 2024, at 9:30 am with a lady doctor at the surgery, and, unfortunately, my experience was less than satisfactory. From the moment the consultation began, I felt rushed, with a clear indication that there was limited time due to a busy schedule. The interaction lasted less than five minutes, during which some creams were recommended for my condition. However, when I sought further clarification on how to use them, I was promised a follow-up text with instructions that never arrived. This was a stark contrast to the care and attention I've received from other doctors at the same surgery, which has always been very helpful and supportive. While I understand the pressures that healthcare professionals face, the lack of communication and the hurried nature of the consultation left me feeling disappointed. Therefore, based on this specific experience, I find it difficult to recommend this particular service.
Visited March 2024
Millway Medical Practice has not yet replied.
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Review titled Disappointing rushed consultation experience
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
I recently had an appointment on Wednesday, 6th of March, 2024, at 9:30 am with a lady doctor at the surgery, and, unfortunately, my experience was less than satisfactory. From the moment the consultation began, I felt rushed, with a clear indication that there was limited time due to a busy schedule. The interaction lasted less than five minutes, during which some creams were recommended for my condition. However, when I sought further clarification on how to use them, I was promised a follow-up text with instructions that never arrived. This was a stark contrast to the care and attention I've received from other doctors at the same surgery, which has always been very helpful and supportive. The lack of communication and the hurried nature of the consultation left me feeling disappointed. Therefore, based on this specific experience, I find it difficult to recommend this particular service. However, I want to clarify that this does not reflect the overall quality of care at the surgery, which I have found to be excellent.
Visited March 2024
Millway Medical Practice has not yet replied.
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Review titled Excellent triage and GPs
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
The triage service team are amazing and rapidly referred my issue to a GP who phoned me within 3 hours and booked me an appointment for the next morning - so impressive.
Visited February 2024
Millway Medical Practice has not yet replied.
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Review titled Impossible to contact
Rated 2 stars out of 5
by Anonymous - Posted on 07 January 2024
Have been trying for over a month to try and get in contact with any member of staff, I’ve spent full days of my life repeatedly ringing but not able to get through. Would not recommend.
Visited December 2023
Millway Medical Practice has not yet replied.
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Review titled Do Not Recommend
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Difficult to contact, have to phone or start econsult within a couple minutes of it opening or it'll say they’ve run out of appointments for the day/have closed econsult and that you need to try again the next day. If you do manage to get through, they then phone you at some point in the following days, during the work day without prior notice. Difficult to get referrals actually sent and test results back, need a lot of follow up from the patient even if the clinician agrees with your request when you first make it. During a rare in-person appointment, the clinician took a phone call on their personal phone during my appointment, and was discussing some building work. Some clinicians are helpful and seem like they're trying their best but stretched thin, but others are rude and condescending from the off.
Visited October 2023
Review titled Millway Medical Practice
Replied on 18 October 2023
Thank you for your feedback. Please can you contact the practice via our website https://www.millwaymedical.com/practice-information/compliments-comments-and-complaints/ if you have an issue that you would like us to investigate. We want to ensure that our patients are provided with the highest quality of care and all patient feedback is important in helping us maintain this standard.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Ruby Nathan - Posted on 25 September 2023
I came to see one of the many outstanding doctors at this practice, I was feeling incredibly low and I was treated with the utmost kindness and patience this level of attention these days is hard to find and practically unheard of! If I could give more stars I would to Millway Medical Centre and all their staff… Not only are they a superb medical centre but to be excellent consistently is not an easy task! The doctors and and all their staff go above and beyond for their patients, when one gets this level of service it is deserving of praise! Well Done Millway Medical Centre!
Visited September 2023
Review titled Millway Medical Practice
Replied on 18 October 2023
Thank you very much for your positive feedback! We really appreciate that you have taken the time to write such a positive comment about the practice and our staff. We have circulated your compliment within the Millway team. Best wishes, The Millway Management Team EditDelete
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Review titled Very bad
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Its not possible to get an appointment here. Online booking doesn't work, as it only lets you book a specific type of appointment that you have to be assigned, and upon calling I was told there are no appointments avalible at all, ever.
Visited February 2023
Review titled Millway Medical Practice
Replied on 22 February 2023
Thank you for taking the time to write your review. Please can you contact the practice via our website https://www.millwaymedical.com/practice-information/compliments-comments-and-complaints/ or by emailing millwaymedical@nhs.net We want to ensure that our patients are provided with the highest quality of care and all patient feedback is important in helping us maintain this standard.
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
Its not possible to get an appointment here. Online booking doesn't work, as it only lets you book a specific type of appointment that you have to be assigned, and upon calling I was told there are no appointments avalible at all, ever.
Visited December 2022
Review titled Millway Medical Practice
Replied on 17 January 2023
Thank you for taking the time to write your review. Please can you contact the practice via our website https://www.millwaymedical.com/practice-information/compliments-comments-and-complaints/ or by emailing millwaymedical@nhs.net We want to ensure that our patients are provided with the highest quality of care and all patient feedback is important in helping us maintain this standard
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Review titled Non responsive
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
It is next to impossible to get an appointment at this practice. After waiting on the phone for close to an hour the call then drops and i am unable to get back on. They really need to do better.
Visited December 2022
Review titled Millway Medical Practice
Replied on 17 January 2023
Thank you for taking the time to write your review. Please can you contact the practice via our website https://www.millwaymedical.com/practice-information/compliments-comments-and-complaints/ or by emailing millwaymedical@nhs.net We want to ensure that our patients are provided with the highest quality of care and all patient feedback is important in helping us maintain this standard
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Review titled I always feel safe
by Bhavik - Posted on 10 October 2022
I am long-term patient of Millway, I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team. They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier. I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible. Thank you again to the whole reception team, you make all the difference.
Visited October 2022
Provided by Care opinion
Review titled Millway Medical Practice
Replied on 25 September 2023
Thank you very much for your positive feedback! We really appreciate that you have taken the time to write such positive comments about the practice and our staff. We have circulated your compliment within the Millway team. Best wishes, The Millway Management Team