FAIRBROOK MEDICAL CENTRE
4 Fairway Avenue, Borehamwood, Hertfordshire, WD6 1PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2025
I went through Triage this morning at 8am and by 10am I had an appointment for 11.30am. The doctor was very friendly and helpful. She also referred me to the hospital for further treatment.
Visited June 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Angie - Posted on 03 June 2025
Although I waited in the waiting room for a while, I appreciate the Doctors are busy with patients. The Doctor apologised for the wait and spent a reasonable time helping me. He listened and referred me to help with my ailment. The triage system is brilliant, so much better than spending ages on the phone. I find all members of staff very helpful and friendly.
Visited June 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Jose Leiva - Posted on 10 May 2025
The service was very good and quick and All staff and Dr were very helpful and kind. Overall was a great experience. I will recommend the GP to everyone.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Jose, Thank you for your kind words. We’re happy to hear that you found our service quick and our team helpful and kind. We're grateful for your recommendation and pleased you had a great experience. Abbas-Ali Somji Business and Compliance Manager
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Janis Johnson - Posted on 23 May 2025
The doctor I saw today was lovely, I felt comfortable talking to him and also felt he was listening to me which is extremely important. I understand the 10 minute time slot for each patient but I didn't feel rushed at all and I was able to think more clearly and more or less explain everything as best I could which is sometimes difficult when someone is feeling a bit anxious. So many thanks to the doctor with a lovely bedside manner.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 May 2025
Dear Janis, Thank you so much for your kind feedback. We're really pleased to hear that you felt listened to and supported during your appointment. It's great to know our doctor helped create a calm and comfortable space for you to share your concerns. We'll be sure to pass on your lovely comments to them. Abbas-Ali Somji Business and Compliance Manager
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Review titled Quick appointment
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2025
Never used the triage service before. Submitted form at 8.10. Had a call from surgery and 8.20 and appointment at 9.45. Waiting room was packed but was seen quite quickly. Triage was much better than spending an hour on the phone being told your 50 in the queue
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Patient, Thank you for your feedback. We’re glad your first experience using the triage system was such a smooth one, with a quick response and timely appointment. It’s great to know you found it more efficient than calling, we really appreciate your comments. Abbas-Ali Somji Business and Compliance Manager
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Review titled Lovely Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2025
The staff here are always friendly and helpful. I felt listened to and the Dr was very kind and supportive. The new triage system also works extremely well. It’s simple to complete the online forms and I’ve always had a timely response. I know how hard it is to run a Practice, you make it look so easy and do it really well! Well done!
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 May 2025
Dear Patient, Thank you so much for your thoughtful message! We’re really pleased to hear that you’ve had such positive experiences with our team and that the new triage system is working well for you. It means a lot to know our efforts are making a difference and being noticed. We truly appreciate your kind words and support. Abbas-Ali Somji Business and Compliance Manager
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Review titled Good triage system
Rated 4 stars out of 5
by Anonymous - Posted on 19 May 2025
New triage system has so far been very easy for me having had to use it several times this year. It’s meant I don’t have to sit on the phone in a long queue, and I get a quick response to the medical enquiry I sent online via text or call. Triage seems to be doing what it was put in place to do.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 27 May 2025
Dear Patient, Thank you for taking the time to share your experience. We're really glad to hear the new triage system has been working well for you and making it easier to access care without the long phone waits. It's great to know it's doing what we intended, helping patients get timely support in a more convenient way. Abbas-Ali Somji Business and Compliance Manager
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Review titled Very impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2025
Asked for an appointment at 1pm and was with a GP by 4pm. In addition the GP was v open and patient. Reception staff also very friendly and arranged a follow up appointment easily. So far my experiences after changing practices earlier this year have been positive.
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Patient, Thank you for taking the time to leave a review. We’re delighted that you had a positive experience with both the GP and our reception team. It's great to hear that your transition to our practice has been smooth and that our triage system supported a timely appointment. Abbas-Ali Somji Business and Compliance Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
Did the form online so easy Great service Fast response The best doctor surgery Excellent reception staff
Visited May 2025
Review titled FAIRBROOK MEDICAL CENTRE
Replied on 16 May 2025
Dear Patient, Thank you for your enthusiastic feedback! We’re so pleased to hear that you found the online form easy to use and the response time quick. Your kind comments about our doctors and reception team are much appreciated. Abbas-Ali Somji Business and Compliance Manager
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Review titled Triage system is brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2025
The new triage system makes appointments so much easier. Logged the form at 8am and carried on with my morning. Had a call at 8.20 offering an appointed that morning (for my young son). Have used the system for myself as well as the response has always been prompt and offered appointments or given advice. Really impressed with how smooth this system is compared to the old phoning for appointments.
Visited May 2025
FAIRBROOK MEDICAL CENTRE has not yet replied.