Priory Gardens Surgery - Ratings and reviews
Reviews
-
Review titled Lost Perscription
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
On Thursday 8th February my wife attended the surgery and saw a nurse, the nurse confirmed my wife was very ill with a high temperature and needed antibiotics. The nurse completed the prescription while my wife was in the room and was told it could be collected later that day at the chemist. We called the chemist all day until it closed but no prescription arrived, meaning my wife lost valuable time in taking the antibiotics. We called the surgery again on Friday morning to be told that no persrciption had been raised, how can this be ?. My wife was told she would need to wait to speak to a clinician later which means she will be more that 24 hours without the antibiotics. At the time of writing we are still waiting for some kind of response. I find your service totally inadequate, poor communication, poor management, failing to care.
Visited February 2024
Review titled Priory Gardens Surgery
Replied on 16 February 2024
Thank you for your feedback as per your complaint letter, this is being investigated by the practice manager and you will receive a letter from us once this has been completed.
-
Review titled Lack of Care
Rated 1 star out of 5
by Ezra Blake - Posted on 28 April 2024
I am new to the surgery, I have diabetes, heart failure and other comorbidities. Given that I have heart failure and am seen regularly by a heart hospital, I thought I would have had an appointment as a new patient to discuss my health. I have found it impossible to make an appointment for the annual health check - with a Diabetic Nurse. On my first visit to the surgery, I waited so long to see a doctor that I was in pain when I left. I get that you have lots of patients, but I am dismayed at the total lack of care overall and nonchalant attitude of the reception staff. I need a GP service that cares and would definitely not recommend this one. My wife has long-term health condition and not once has GP called to review meds or discuss progress. Our previous surgery was bad but at least the nurse was aware of our conditions and we had online appointments. I have had a bad chect for two months, the anti-biotics have not worked and given that I have heart failure, I tried to get an appointment. Nothing. I must come to the surgery and sit and wait for hours. I feel like just a number in the scheme of things. So depressing.
Visited February 2024
Review titled Priory Gardens Surgery
Replied on 29 April 2024
Thank you for your feedback. I have asked your GP assistant to get in touch with you to schedule all necessary appointments. It appears you have been able to secure appointments previously when you contacted us. I also noticed you called last week to book an appointment but declined it due to an upcoming holiday. We suggested visiting our sit-and-wait clinic for sooner service, which you agreed to. We strive to offer various ways to book appointments based on patient feedback to accommodate as many patients as possible.
-
Review titled Admin staff undo the good work of GPs
Rated 1 star out of 5
by george - Posted on 12 February 2024
Was suffering with anxiety and was having irratic high blood pressure results at home. Was told to come in to walk in clinic to check on their machine. I was so stressed ...reception person glibly said we donet have a machine. then nothing no apology or explanation. I can make an appointment. I explained that I had been advised to come in to wlak in clinic to use the machine. Again no response. I got upset walked out. Several weeks later got delisted. If you want to be treated like and animal, register here. I was given an appointment with practice manager to discuss but she failed to turn up. A practice that is bad for your health. Shame GP assistants are v good. Reception staff are not capable or trained to deal with health patients.
Visited February 2024
Review titled Priory Gardens Surgery
Replied on 16 February 2024
Thank you for your feedback Our walk in clinic you are able to have your blood pressure measured during it, however it is a sit and wait in que order. Also I am not aware of any meeting, but happily meet you if you wish to discuss further.
-
Review titled Appalling
Rated 1 star out of 5
by Steve - Posted on 19 December 2023
Had chest pains on the Tuesday called the surgery only to be told I could talk to a pharmacist on the Thursday ended up having to call 111 and was admitted to hospital immediately.this practice is a complete disaster area .will be looking to move to a more caring practice
Visited December 2023
Review titled Priory Gardens Surgery
Replied on 21 December 2023
Thank you for your feedback, please could you kindly give me your full name so this can be investigated as this is not our process for a patient who presenting with chest pains
-
Review titled A waste of time, energy on the back of family's health
Rated 1 star out of 5
by Gabriel - Posted on 02 January 2024
As a parent of two, it happens that kids get a cold from time to time. In the past year, they were never available to see the kids, and only solution given was to call 111. Every single time. What really got us very disappointed, in December, the kids developed some skin rash. offcourse they couldn't see them, but was offered a telephone appointment. Unfortunately the medication prescribed only made it worst, so we called back explaining the situation. We've been told we have a face to face appointment with a Nurse / Doctor and we should get a message. No message received and the morning we had the appointment we called to confirm. Surprise, we were told we have no appointment and we should call back later that day as they had no other morning availability. We had a call back saying that actually we did have an appointment, but the person was new and didn't know where to look in the system. Only option given was a next day appointment with no possibility for my kids to be seen the same day. Useless to say it meant treatment for our kids is being delayed, had to make new office arrangements for me not being able to get the kids to GP myself the next day and so one. Just stop what you are doing, this is a ridiculous service you are providing, putting in danger people's health, wasting our time and your time- your efficiency must by under the sea level
Visited December 2023
Review titled Priory Gardens Surgery
Replied on 03 January 2024
Thank you for your feedback We are sorry this has happened, the Medical Call Agent who dealt with your query struggled with your concern as they are in training However, this has now been resolved as you were offered an appointment within 24 hours
-
Review titled Not a very good practice
Rated 2 stars out of 5
by Mark bowers - Posted on 06 November 2023
Been trying to get threw for a doctor phone appointment due to having chest infection and have COPD and asthma so need antibiotics but cannot get through after waiting over an hour each time I've called the surgery and still no luck..
Visited November 2023
Review titled Priory Gardens Surgery
Replied on 09 November 2023
Dear Mark, We are very sorry to hear you have not been able to get through to the surgery and book an appointment. Please contact the surgery on priory.gardens@nhs.net with details of when did you try contacting the surgery so we can further investigate this and take the necessary steps to avoid this from happening in future. Please be advised that we now offer Sit and Wait Clinic. Alternatively you can fill an Econsult request which is actioned within 24hours. Starting from Monday 3rd October 2023, we are bringing back our Sit & Wait Clinic, available from Monday to Wednesday morning's only❗️ The Sit & Wait Clinic offers a convenient way for patients to receive timely care. Here are some important details: Clinic Timing: Patients should plan to arrive promptly at 9:30 AM at the Reception Desk. Please note that appointments for the Sit & Wait Clinic cannot be made over the phone. Age-Specific Booking: Patients who are over 65 years of age or under 16 should continue to book appointments with our On-call Doctors or Minor Illness Nurse through the usual process. Clinic Capacity: Unlike a busy A&E department, the Sit & Wait Clinic operates on a first-come, first-served basis. We will continue to see patients until the clinic reaches its full capacity for that morning. Kind Regards Priory Gardens Surgery
-
Review titled It is great st times but impossible to get through
Rated 3 stars out of 5
by Danielle Tansley - Posted on 27 November 2023
Phoned at 1.00 p.m.and was caller no. 31. Hung on for 30 mins and obviously all appointments gone. As I am 74 too old for the sit and wait clinic. Feel very let down and forgotten for being old x
Visited November 2023
Review titled Priory Gardens Surgery
Replied on 28 November 2023
I am sorry to hear of your experience As you may know we are in contract with an external provider Call Care til January 2024. we are currently in the process of recruiting our own team ready to be the service back. I do hope in January you find access us much better.
-
Review titled They can't give me an appointment
Rated 1 star out of 5
by Ion Roman - Posted on 07 November 2023
I have a knee problem, last week I couldn't walk, I tried to get an appointment over the phone, the only answer was" we can't give you an appointment", I'm very disappointed, I started looking for another GP
Visited November 2023
Review titled Priory Gardens Surgery
Replied on 07 November 2023
Thank you, Ion, for sharing your feedback. We're genuinely sorry to learn about your recent experience. Regrettably, we've been encountering multiple issues with our current call center provider, leading to inaccurate bookings like the one you experienced. We want to assure you that we're taking steps to resolve this by terminating our contract with them within the next month. We are committed to delivering a higher level of service and hope that your future interactions with us will be more satisfactory.
-
Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
3 days of calling for an appointment for my daughter, who has a clear infection, no bookable appointments for 2 weeks, told to ring again in the morning or call 111! I was 26 in line today and my husband 38, only to be told no appointments when eventually got through! Took my daughter to the pharmacy, their response, she needs antibiotics, contact your GP!!! Total joke
Visited November 2023
Review titled Priory Gardens Surgery
Replied on 29 November 2023
Thank you for your feedback We are sorry you were unable to access an appointments As you written this anonymously, I am unable to call you to offer support, therefore please call the surgery and asked to speak to your GP Assistant who will help you as per this guidance.
-
Review titled Appointment nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2023
This surgery really needs to review its appointments system/ policy, I put in a repeat prescription for the contraceptive pill, and received a text to call and book an appointment with the nurse for a review, tried to call on Monday after I finished work, I spent 45 mins on hold whilst there were over 20 calls in front of me, decided to call the following morning at 8am, 47 in the queue, absolutely ridiculous !! I do not have the time to spend all day on the phone only to be told to call back tomorrow, when again I will have to queue for hours, it is really not good enough, god knows what would happen in the cases of genuine emergency.
Visited October 2023
Review titled Priory Gardens Surgery
Replied on 19 October 2023
Thank you for your feedback, we are in contract with Call Care to answer our phone til December when we will be bringing it back to the practice, we will pass on your dissatisfaction of their service