Grove Medical Practice - Ratings and reviews
Reviews
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Review titled Very impressed
Rated 5 stars out of 5
by Penelope Smallwood - Posted on 01 August 2023
As a relatively new patient I have been most impressed. I phoned yesterday and the phone was answered immediately. The receptionist was pleasant and helpful. I wanted a vaccination and received an appointment that afternoon. The nurse was also very pleasant and professional. I also asked for a face to face appointment with a doctor which I stressed was non urgent. I was offered one for the next morning which unfortuately was not convenient for me but I was offered another convenient one. If this is the broken NHS then long may it last.
Visited July 2023
Review titled Grove Medical Practice
Replied on 07 August 2023
Dear Penelope... Thank you for taking the time to share your feedback about your recent contact with the practice. I was delighted to hear that your treatment and appointment requests were responded to promptly by the practice and that we left you feeling impressed by the service we provide. I will pass on your lovely feedback to the the Team. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Another waste of an hour on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2023
On Friday I received a text from the surgery telling me that I was being referred to Dynamic Health and if I wanted further information I should ring the surgery. Yesterday I started ringing the surgery at 5.45pm on the number given. Unfortunately, I still ended up in the usual queue. About 6pm the message said that I was caller number 10. The website showed that the surgery was open until 7pm, so I continued to hold. By 6.15pm the message said that my call would be answered by the next available operator. It was still saying this when I eventually hung up at 7.05pm! Pressing 1 for a call back has never worked for me. Three weeks ago I handed in a repeat prescription at my local pharmacy. When they hadn’t received it back from you a week later, someone from the pharmacy rang to see what had happened to it. to be told that it had been sent to a St Ives pharmacy as a permanent change had been requested!! Of course, they didn’t know who had requested it. I’ve been a patient at this surgery for over 50 years and I can’t believe how much it’s changed recently and not for the better.
Visited June 2023
Review titled Grove Medical Practice
Replied on 28 June 2023
Dear Patient... Thank you for taking the time to share your feedback with the practice. I am very sorry to hear about the recent difficulties you have experienced and how we have left you feeling. So that we can work to resolve your queries for you, please could you email your contact details to cpicb.grove.medical@nhs.net. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Always receive kindness
Rated 5 stars out of 5
by Ruth L Yates - Posted on 18 March 2023
Nurse took bloods 11.20 on 17.3.23. She was so kind. Listened and understood. Thank you and for all the struggle to get the bloods (quite normal) no bruises. Sorry I didn't get your name. Thank you
Visited March 2023
Review titled Grove Medical Practice
Replied on 20 March 2023
Dear Ruth... Thank you for taking the time to share your feedback about your recent appointment. The Nurse that you saw was called Stephanie and I will pass on your lovely feedback. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Consistent positive experiences
Rated 5 stars out of 5
by Hannah - Posted on 27 October 2023
The whole team at the St Ives practice have always been great and really helpful. I had some health concerns at the start of the year and I was so grateful for the supoort I received. GP receptionist get a lot of grief but I've always found the front desk team there to be friendly and helpful. With the NHS under so much pressure at the moment it's reassuring to have a GP practice I feel safe with and can rely on when needed.
Visited January 2023
Review titled Grove Medical Practice
Replied on 27 October 2023
Dear Hannah... Thank you so much for taking the time to share your positive feedback with the practice. It is lovely to hear that you felt so supported by the team, that you found our Reception Team friendly and helpful, that we left you feeling safe and that you feel you can rely on us when you need to. Feedback like this is so valuable to all of the team at the practice when the NHS is working under so much pressure and I will ensure that your feedback is shared with our Team. Thanks again and best wishes Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Insightful Observation
Rated 4 stars out of 5
by Karen - Posted on 07 February 2023
My mum has arthritis in her knees and has difficulty in standing and it was getting worse. I was worried she wouldn't be able to physically get out of a chair for much longer so asked to speak to a GP. I received a telephone appointment with with an Advanced Care Practitioner who was amazing. I had to take my mum in to see him the next day. He gave her a thorough examination, and took the time to explain to mum what he was doing and why. He was approachable, friendly and professional and made sure that mum understood what he was doing and why. He suggested that some of the problems with her mobility might be due to the amount of fluid on her legs and explained that fluid is heavy so that is why walking around is more difficult for her and may exacerbate the pain in standing. He prescribed an extra water tablet a day and it has helped her. He even called her the following week to see how she was getting on. No GP or Physio has ever mentioned that the fluid on her legs could be making her mobility worse. Whilst it doesn't fix the arthritis (nothing can) it was an insightful observation which has benefitted mum. Thank you!
Visited January 2023
Review titled Grove Medical Practice
Replied on 08 February 2023
Dear Karen... Thank you so much for taking the time to share your positive feedback with the practice. It was lovely to hear how well your Mum was supported during her consultation. I have shared your feedback with the colleague who supported your Mum that day and with our wider team. Such positive feedback is hugely appreciated by the team, both individually and collectively, at the moment given the pressures that the NHS has been facing so thank you again for taking the time to reach out and share your experience. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Timely help and considerate staff!
Rated 5 stars out of 5
by Jyothika - Posted on 13 January 2023
I want to thank all the staff at Grove Medical Practice for helping us this month - from the amazing staff at reception to the duty doctor, clinical pharmacist and the dispensary manager. My dad, who had been visiting me from India, urgently required medication for high blood pressure. He had run of his medication due to having caught the flu and having to postpone his return flight back by a week. All the staff who I discussed this issue with very kind, patient and compassionate. With their advice, we managed to get him registered as a temporary resident and I requested an urgent appointment online the next day. I was treated respectfully and with understanding, despite my repeated calls to ensure that he got his medication on time. Thank you to everyone who helped us with this! I must add that as others have mentioned, I had to request a call back multiple times as the phone lines were busy, I also ended up emailing a couple of times, but I was perfectly happy to do all of this. We understand how much pressure GP services are under and although it was very hard to be patient under these circumstances, we were reassured that we would get the help we needed, and we did.
Visited January 2023
Review titled Grove Medical Practice
Replied on 27 January 2023
Dear Jyothika... Thank you so much for taking the time to share positive feedback with the practice. I am delighted to hear about how supported you felt and will share your feedback with the entire team. As the NHS continues to operate under such considerable pressure, your feedback is incredibly important to our team, who all work so hard to support our patients. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Austen White - Posted on 24 December 2022
We are all going through difficult times, but with continuing medical issues trying to get through to the surgery can be slow but with there self referral on line option on line which is available from 08:00 Monday to Friday until they are full or even phoning the surgery selecting option 1 then if you are away from being answered then select option 1 again and you keep your place in the queue and then they call you back when it’s your turn so you will always get to speak to a receptionist who will if advised you if you consider you need to speak to a doctor will send a message to the duty doctor who if it is considered important will call you back during the day. This system although not as good as the days when you could call and make an appointment still works well with the work load the doctors have day after day. Thank you to the staff for being there for us.
Visited December 2022
Review titled Grove Medical Practice
Replied on 03 January 2023
Dear Austen… Thank you for taking the time to share your positive feedback following your recent contact with the practice. I was pleased to hear that you felt supported by our team and that our call back system worked well for you. As you mentioned, the NHS remains under considerable pressure at the moment and teams across the NHS are working hard to support patients. Thank you for your understanding and for your support and for sharing your experience. I have shared your thank you with our Team. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I received a telephone appointment with a friendly, understanding doctor. I was then invited to go to the practice for another appointment in person. The doctor was caring and professional, Reception and pharmacy did their best to accommodate my requests too.
Visited November 2022
Review titled Grove Medical Practice
Replied on 03 January 2023
Dear Patient... Thank you for taking the time to share your positive feedback following your recent contact with the practice. I was really pleased to hear that you felt supported by the practice and our teams and will share your feedback with the practice. Thanks again Simon Simon Stitson Practice Business Manager# Grove Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2022
Fortunately my family have not needed to visit a GP much. But over the past few months I have had to contact the practice to arrange to see / speak to a GP 3 times. On each occasion the receptionist had been exceptionally helpful and compassionate. I have been able to speak to a GP within hours and on each occasion been either seen that day, reviewed on the phone or referred to specialist. I cannot fault this surgery personally. Thank you
Visited September 2022
Review titled Grove Medical Practice
Replied on 07 September 2022
Dear Patient... Thank you for taking the time to share your feedback with the practice, its lovely to hear that you have felt supported by our Reception Team and that we have been able to help resolve your medical concerns. I will share your feedback with our Team. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Totally unbelievable bad service. Extremely rude staff and Totally unacceptable. Waste of time calling or emailing as they obviously don't read emails even if 111 service send emails directly. Pathetically pathetic.
Visited September 2022
Review titled Grove Medical Practice
Replied on 25 October 2022
Thank you for taking the time to share your feedback. I am sorry to hear about the difficulties you have experienced in accessing support and for how you have been left feeling. As a team, we work hard to provide the highest levels of care and support to all our patients and it is important that we hear if the level of service provided has fallen short of the high standards we aim to achieve. Unfortunately, primary care remains very busy at the moment, but we do offer a number of different ways that you can contact us - either by telephone, online via our new urgent appointment portal or via email and we do respond to each request. If you have been in contact with the 111 service, they will send us a report which will be reviewed and added to your medical record so that any further actions can be identified and progressed for you. And we do offer a full complaints and feedback process so that you can share any concerns with us that you might have. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice