Orchard Surgery,Melbourn - Ratings and reviews
Reviews
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Review titled Poorly managed practice
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
Sadly the experience I just had at Orchard Surgery confirmed my suspicion that this is a failing practice. The appointment system does not work. Virtually everyone is asked to phone at 08.30, which means the lines are overloaded and extremely long waits are standard. I have never managed to get an appointment this way, by the time I speak to a receptionist no appointments are left. This time I had more success calling in the afternoon. Although the standard answer was spouted first of all "sorry, no appointments, call in the morning" I asked if I could have an evening or weekend appointment. The answer surprised me "thank you for reminding me we had weekend appointments"! How odd. Anyway, it did manage to release an elusive time slot. But why does it have to be this way? Why do patients have to fight for an appointment? I also think it is inappropriate for the receptionist to insist on knowing why you want to see the doctor. She is not clinically trained, she does not subscribe to the same level of ethics as a clinician, sitting in the waiting room it is not unusual to hear them gossiping in the back office, my medical condition is none of their business. I resorted to just saying I had a sore elbow (or some such vague condition) which seemed to satisfy her. In my experience, the GPs and nurses are friendly and professional, as they were on this occasion. The surgery is let down by its systems and processes. I feel for the receptionists, they are mostly short-tempered and unhelpful but I'm sure this is because they are as frustrated at the system as the patients are. Unfortunately, I fear that the consequence of this poorly run practice is that people won't bother getting symptoms checked out when they ought to as it really does require nerves of steel to navigate the system.
Visited May 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled terrible answer service
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
trie ringing on monday25/03/2024 was on the phone with 2 mobiles ringingthe surgerfor over hours an not a soul answered from 08.30 when they say ring from thats a joke as nobody answers why have a receptionist in the first place when you go own the surgery an say to them all you get back was i was busy ? doing what drinking tea also tried to ring the secratery same thing no answer this has got to be the worst surgery in this area have notvseen a doctor since time began what o the do all day absolutely disgusted
Visited March 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled Worst in the area
Rated 1 star out of 5
by Nades - Posted on 15 April 2024
Earlier this year, I needed to take antibiotics because something came up in a test I had, took them over a week to give me the pills. Receptionist didnt care, acted like it wasnt her problem. Kept saying theyd be delivered soon without checking it, so a week later i still didnt have them. Dispensary was always closed. Problem came back weeks later, receptionist said she'd put me on the list for doctor to call me back, the doctor did not phone back that day. They just leave you ha going with irritating problems all the time.
Visited March 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled Great GP surgery
Rated 5 stars out of 5
by Alex Fox - Posted on 13 February 2024
Fantastic care from nurse for my smear test today. I was made to feel at ease and relaxed. It was painless and quick. What a lovely person - great nurse
Visited February 2024
Orchard Surgery,Melbourn has not yet replied.
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Review titled Exceptional kindness
Rated 5 stars out of 5
by Molly Chamberlain - Posted on 25 November 2023
I had to take my mother to the surgery after she cut her leg on the car door. The receptionist promptly contacted the nurse, within minutes her leg was dressed and a follow up appointment made to check progress. The kindness of all involved was greatly appreciated. Thank you all
Visited November 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Fantastic care
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2023
I had a routine smear test with one of the surgery nurses and she was absolutely amazing. It’s not easy to go to something like a smear but she was so professional and lovely, she set me at ease and made it feel like a really important thing I had made the time for the appointment. She’s really changed the way I think about potentially awkward appointments like smears, as she explained to me how they can truly save lives, so that will stay with me. Really exceptional and this nurse deserves to know what a fabulous job she’s doing - thank you.
Visited November 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
Despite the obvious pressure the staff are under, overall the surgery provides an excellent service. Helpful reception staff and caring clinical advice from the GPs and nursing staff.
Visited September 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Why is the dispensary always shut ????can never got through on the phone to them and not everyone can get to the dispensary for 10.00am absolute nightmare and now it's easier for the doctors to phone you instead of seeing you how can thy diagnose over the phone or do they just guess by what you tell them the new influx of doctors down there has made the practice worse bring back the old doctors at least they got to know you more than the new ones do
Visited September 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by Christine Hildersley - Posted on 23 August 2023
I was bitten by a dog and got to see a nurse and have a tetanus shot the same day. This was a relief as I know they are really busy
Visited August 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Hannah Burgess - Posted on 18 August 2023
Staff friendly and respectful, very genuine manner, listen to concerns and spend time getting to bottom of issue or forming a plan to.
Visited August 2023
Orchard Surgery,Melbourn has not yet replied.