North Brink Practice - Ratings and reviews
Reviews
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Review titled An unpleasant experience at the surgery
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2024
I am elderly but active and haven't needed to visit the surgery for over 10 years. Recently I have been feeling unwell with a bad cough and flu-like symptoms for nearly 2 weeks. This illness has made me feel a lot weaker than normal. My wife telephoned the surgery for advice. She gave a description of my symptoms and I was asked to come into the surgery. At the surgery the nurse who interviewed me, albeit not unpleasant, was curt and made me feel uncomfortable. I felt threatened by some of his questions and annoyed that he appeared not to take into account I felt unwell. It made me feel flustered. The interview left me with a very bad feeling about The North Brink Practice. I think I will be very reluctant to come into the surgery again.
Visited January 2024
Review titled North Brink Practice
Replied on 23 January 2024
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any pathways in the future.
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Review titled Reluctant reception
Rated 1 star out of 5
by Alex - Posted on 03 May 2023
Having recently moved from a major city, I was appalled with how reluctant their reception staff are at dealing with patients on the phone. Tough luck if you cannot access the online triage form, you will be treated like an inconvenience for calling reception. I’m now desperately trying to change GP so I can at least get my hospital referrals booked without causing myself a brain haemorrhage in the process. As soon as you reach out to a third party their reception suddenly appears to become efficient and able to use a phone.
Visited April 2023
Review titled North Brink Practice
Replied on 09 May 2023
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.
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Review titled Appointments?
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2023
I’ve been with the surgery for nearly 5 years in that five years. The only time I’ve ever been there before a Covid jab for three years now I’ve tried to make an appointment and never had any luck. I’ve never had GP surgery this bad in trying to get an appointment
Visited March 2023
Review titled North Brink Practice
Replied on 09 May 2023
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.
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Review titled I’ve never met my doctor..
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Diagnosed by reception, never met my doctor, I won’t rant here but could make a longer list.. Refused quarterly prescriptions for a life long drug so have to pay monthly, I know other practices do not do this. Wish I knew what to expect before moving into the area.
Visited January 2023
Review titled North Brink Practice
Replied on 06 June 2023
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.
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Review titled Great teamwork
Rated 5 stars out of 5
by Angie Manning - Posted on 06 July 2022
I rang on behalf of my husband, this morning, the receptionist was really kind and helpful, she arranged a triage phone call. I received this call within 2 hours, a sample was needed so hubby provided it and it was taken to the surgery. Early this afternoon I had a phone call to book him an appointment. All this was handled efficiently and professionally. Thank you all. We have been with the practice for a great number of years and had effective treatment from whomever we have seen. Angie Manning
Visited June 2022
North Brink Practice has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2022
Absolutely terrible called @ 8am to try to get an appointment was told I would get a call back 3hrs later I had to call back to chase up was told I would be referred to the pharmacy and they would call me within 2hrs give advice on pain management which they haven’t done in any case this would be no help whatsoever as it wouldn’t deal with the underlying issue. Another concern is that they fail to notify you when repeat prescription’s are due for renewal leaving you to only find out when you attempt to collect them resulting in delays sometimes of up to a week in getting your medication. There over the phone triage is a joke and is extremely obstructive making it very difficult to speak with someone who can actually help.
Visited June 2022
Review titled North Brink Practice
Replied on 29 June 2022
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.