Meadowgreen Health Centre - Ratings and reviews
Reviews
-
Review titled Less than helpful and infuriatingly poor service
by annoyed78 - Posted on 19 June 2023
Booked an appointment to have blood test on Saturday morning because I am going away, on late afternoon Thursday I received a text message informing me, not asking me, that my appointment had changed to 11:45am with no question if this new time was suitable or even practical for my needs. When I rang the surgery to complain, I was rudely and obnoxiously informed we haven't done it, you will have to take it up with the Hub! I explained that I was going away and that it specifically had to be an early morning appointment due to my going away and was again bluntly informed it wasn't their doing and effectively not their problem. When I asked why if they booked the appointment they were not in control of rescheduling appointments, I was bluntly told because we're not! Less than helpful and infuriatingly poor service. If they can book the appointment, then why can they not at least call to check if a new time would be convenient? When challenged, I was simply told to complain to the practice manager.
Visited June 2023
Provided by Care opinion
Review titled Meadowgreen Health Centre
Replied on 27 June 2023
Dear Patient Many thanks for your feedback regarding our service. Whilst it is always upsetting to receive negative feedback, we always look at it as a way of improving the service we offer. I have subsequently spoken with you and discussed the call between yourself and our receptionist and I acknowledge whilst what she was saying was true there could have been a better explanation given to you and further help offered and for this we apologise. As we discussed this has highlighted a training need for the practice which will be addressed with all the reception staff. Below is the response from Primary Care Sheffield who provide the service to our patients and those of neighbouring practices. Primary Care Sheffield (PCS) are sorry to hear of the patients disappointment with his experience of the Enhanced Access Service. After reviewing the record and speaking to administrative staff I can confirm that PCS did change the appointment from 09: 15 to 11:45. The clinic your patient was initially scheduled to attend was cancelled due to unforeseen circumstances and it was PCS and not Meadowgreen Health Centre who moved the appointment to the next available phlebotomy slot, which was on another clinician’s list and at later appointment time. The patient was contacted via text advising of the new appointment time. Primary Care Sheffield recognise that it would have been good practice to attempt to call and re-arrange over the telephone rather than send a text message and the team have received feedback to this effect to try and avoid a similar situation occurring again in the future. Primary Care Sheffield are sorry that the new appointment time was not suitable and that the patient had difficulty trying to get the appointment re-arranged. Once again we apologise for any upset caused and trust your issue has now been resolved Meadowgreen Health Centre
-
Review titled GP emergency appointment
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2022
Excellent service from a triage call to being seen by GP in fifteen minutes. I was very concerned and left feeling reassured. Thank you so much. Keep doing what you are doing !!!
Visited September 2022
Review titled Meadowgreen Health Centre
Replied on 27 September 2022
Dear Patient, thank you so much for your kind feedback. We are pleased that you were happy with the service we have given. I will certainly pass your lovely comments on to the rest of our team. Once again many thanks for your kind comments. Practice Manager
-
Review titled Poor telephone service
Rated 2 stars out of 5
by Robert Davies - Posted on 03 August 2022
I received several texts, asking me to contact the surgery. After the normal long wait, I spoke to a receptionist, who asked me the reason for my call. I said I did'nt know why you had made contact. I was then informed that you had a recent test result, regarding a fungal infection on my thumb nail. I then pointed out, that I was going to bring another sample in today, as you had previously told me you had no trace of receiving my original sample. This was strange, as your receptionist, wrote the label herself, and I put it in your basket. Your receptionist, told me I could have an appointment in about 3 weeks, but this was only a telephone conversation. When I said this was utterley pointless, as the doctor needed to see my nail, I was told not to shout, which I had'nt, just very frustrated at your service. I was then offered an actual doctors appointment, the day after the telephone conversation, would have been. Why was'nt I offered this in the first place.
Visited August 2022
Review titled Meadowgreen Health Centre
Replied on 04 August 2022
Dear Patient, we thank you for the time taken to post a review. We apologise that you feel our service fell short of your expectation. We received your sample on 6th July, however it was not reported on by the Labs until 26th July. Therefore the Receptionist had incorrectly assumed the sample had been lost. The length of time taken for the labs to report on a sample depends entirely on the type of sample and the culture grown. We apologise that you were incorrectly informed over the loss of the sample. This has highlighted a training need that we will address with the Receptionist. Should you wish to discuss this further, please do not hesitate to contact the Practice Manager. Once again, we apologise for any inconvenience caused.
-
Review titled Exceptional practice
Rated 5 stars out of 5
by Sue Wheeler - Posted on 30 August 2022
I've been with this practice for 14 years and care and treatment given has been consistently excellent. From Reception staff, nurses and doctors, all have been caring and compassionate . I cannot praise them enough! Thank you Meadow green practice. I am a very grateful patient.
Visited August 2022
Review titled Meadowgreen Health Centre
Replied on 15 September 2022
Dear Sue. What a lovely review you have posted about our Practice! Thank you so much for your positive feedback which we will pass on to all the staff at the Practice. We are very pleased that you are happy with your consistent care and treatment received and that you find all our staff caring and compassionate. Once again, we would like to say 'thank you' Kind regards Practice Manager
-
Review titled Excellent team work delivering exceptional care
Rated 5 stars out of 5
by Stephen T - Posted on 30 June 2022
Access to health care has been challenging over the pandemic. The Meadowgreen Health Centre has delivered superb health care, adopting and changing to a different paradigm. Strong team working has achieved a "GOOD" rating from the Care Quality Commission.
Visited June 2022
Review titled Meadowgreen Health Centre
Replied on 30 June 2022
Dear Stephen T Thank you so much for your positive feedback about the Practice and the results of our recent CQC Inspection. We very much appreciate the time you have taken to to post this review. Our staff have worked very hard to achieve this result, especially through the COVID pandemic. We will, of course share your feedback with the team. Thank you once again. Practice Manager
-
Review titled Excellent team work
by couragemh47 - Posted on 30 June 2022
I was concerned by a medical issue. I called the surgery, after a wait of a few minutes I explained my concerns. The receptionist was caring and reassured me I would receive a call from the Doctor. Before the Doctor called the receptionist asked me to upload pictures of the issue. After speaking with the Doctor I was given an appointment in the next hour. This response is typical of a great team working to provide exceptional care. No wonder the Care Quality Commission inspection has awarded an overall GOOD rating, a well earned reward to the whole team providing excellent care. Everyone, including superb cleaners keeping the building spotless and comfortable, receptionists being respectful and caring, recognising critical symptoms and escalating to clinical practitioners, and Doctors diagnosing and providing reassurance. To everyone in the Meadowgreen Health Centre Team, _well done and thank you_!
Visited May 2022
Provided by Care opinion
Review titled Meadowgreen Health Centre
Replied on 30 June 2022
Dear patient We would like to thank you so much for your very positive feedback. We are pleased that you are happy with the care you have received from our team. We will of course, share your comments to everyone here at Meadowgreen and thank you once again for such an uplifting response about the care you have received. Kind regards Practice Manager
Provided by Care opinion
-
Review titled Excellent health care
by Charlotte Webb - Posted on 25 May 2022
At Meadowgreen surgery I have always received the best of care by everyone from Receptionists/secretaries though to all clinicians. Courteous, caring and excellent at their jobs
Visited May 2022
Provided by Care opinion
Review titled Meadowgreen Health Centre
Replied on 26 May 2022
Dear Charlotte, many thanks for taking the time to post a lovely comment about our Practice. It is always uplifting for all the staff to see positive feedback and we are very grateful. Thank you once again.
Provided by Care opinion