Castle Healthcare Practice - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Mrs Maureen Swann - Posted on 29 July 2023
Receptionist very friendly and helpful on checking in. No long wait to see GP. GP very caring and professional, sorting out problem very efficiently. I have always found this practice to be a joy to deal with.
Visited June 2023
Review titled Castle Healthcare Practice
Replied on 31 July 2023
Dear Mrs Swann, Thank you for your kind comments, these have been passed onto all the staff here. We are always grateful for patient feedback and appreciate the time that you have taken to provide this. Kind Regards, Castle Healthcare Practice Team
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I felt the response positively from Gp to all of my requests and demands and taking action immediately instead of rebooking for blood taking or so Phone call from the GP two hours after informing about the action will be taken further was another follow up engagement which I greatly appreciated
Visited June 2023
Review titled Castle Healthcare Practice
Replied on 07 June 2023
Thank you for taking the time to write this review. We appreciate all feedback. We will share your kind words with all the staff here. Many thanks, Castle Healthcare Practice Team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
Appointment booked and arranged with time taken off work for this. On arrival, I was taken in to see the HCA for bloods who then realised the GP had no yet authorised them despite me having confirmed a letter should have been reviewed requesting these bloods from a different GP over a month before. What a waste of time.
Visited September 2022
Review titled Castle Healthcare Practice
Replied on 23 March 2023
Thank you for your comments, we are sorry that you were dissatisfied with the service that you received. We hope that one of our team has now resolved this issue for you. If you require further assistance to rectify this issue please contact the Practice. Castle Healthcare Practice Team
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Review titled Cervical Screening
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
The practice nurse who did my cervical screening was excellent. She was really friendly and reassuring, and put me at ease, which is just what is needed for a procedure which can feel awkward and uncomfortable.
Visited September 2022
Review titled Castle Healthcare Practice
Replied on 23 March 2023
Thank you for your kind comments, these have been passed onto our Nursing Team. We are always grateful for patient feedback and appreciate the time that you have taken to provide this. Castle Healthcare Practice Team
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Review titled Helpful and reassuring
Rated 5 stars out of 5
by Lucy S - Posted on 26 August 2022
Having had little reason to need to have contact with the practice until recently, my family have have a number of contacts of the past few months for various reasons. Our experience has been that the reception staff are efficient and polite, and have directed our query appropriately and all contact with a variety of clinical staff has been professional, reassuring and caring. In a time that has been testing for us as a family the help has been much appreciated. Too all staff, you may feel you are just doing your job but for our family it has been of great help. Thank you.
Visited August 2022
Review titled Castle Healthcare Practice
Replied on 12 September 2022
Dear Lucy, Thank you for taking the time to post this feedback. It will be shared with the Team. Kind Regards, Dr Lynn Ovenden Senior GP Partner