South Leicestershire Medical Partnership - Ratings and reviews
Reviews
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Review titled Great service
Rated 4 stars out of 5
by JGG - Posted on 19 April 2024
I used the online service Accurx to request a non urgent appointment with a specific doctor who was monitoring an on going condition. The request was sent on the Monday, I had a prompt polite reply on the Wednesday explaining that there were no immediate appointments available with that particular Doctor but explaining how I could phone daily to check if there were any cancellations. Something I was prepared to do as I understand that demand far outstrips supply. Friday I received a call saying that appointments for the doctor I had requested to see had been released and I was offered a telephone or face to face appointment in the near future. A great example of an online service working well.
Visited April 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Prompt Service
Rated 5 stars out of 5
by Russ Ferguson - Posted on 18 March 2024
Went into local surgery at 8am saw doctor at 9 very impressed it was an unusual ailment but got a reference started same day
Visited March 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Speedy doctor’s appointment
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
Having concerns regarding a skin condition, I was able to make an appointment, in person at the start of the day to see a doctor mid afternoon. The doctor explained to me my medication options backed by photographic illustrations enabling me to choose the best treatment for me. Many thanks to the doctor.
Visited March 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Mixed experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
When I phone in the ladies are almost always really kind and helpful. The doctors are overwhelmed and some of them have let me know that and given me statistics of how many patients there are to a doctor, as has a member of the reception staff at market Harborough. These figures don’t mean anything to me as I don’t think numerically but being told this does make me feel unwelcome as a patient. There is a message when you ring up saying that patients being abusive and rude will not be tolerated. In the same regard that must apply to medical staff hence I am reporting a member of reception rolling her eyes at me yesterday when I was being friendly after asking for a face mask. This was at the Kibworth Medical Centre. There a wonderful lady doctor I saw at Kibworth Medical Centre who seemed to have avoided the démotivation and burn out that most members of staff seem to demonstrate. The doctors are very efficient and quick to refer and I appreciate that very much. As a patient I turn up, and am friendly and patient. I expect to be treated the same way in return. Sometimes I feel like I am treated like I am a bit of an idiot which is interesting as I am very qualified in many fields and was once a practice nurse myself. Many Thanks.
Visited February 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I was very pleased with the service I received from the doctor. He listened to me and then gave me excellent advice on several different issues I was concerned about.
Visited February 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2024
Didn't have to wait too long to see Doctor, and easy to understand. Diagnosis of my issue put my mind at rest.
Visited February 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Fab GPs awful admin staff
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Impossible to get an appointment and the reception staff seem to mock your futile efforts to enter their domain. I have seem the GPs over the years and they are superb. However some of the reception and management team seem to relish being rude and offensive.
Visited January 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
I visited the medical centre last week for a small procedure. Feeling a little apprehensive but I was very reassured before, during and after it had been completed. I was made to feel at ease by the medical staff. Thank you for looking after me !
Visited January 2024
South Leicestershire Medical Partnership has not yet replied.
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Review titled Awful reception staff at Market Harborough Two Shires
Rated 3 stars out of 5
by Anonymous - Posted on 03 February 2024
Very rude reception staff. I was told I have no choice with the NHS if I want a choice I have to pay private. This same woman has been very short and dismissive with me a few times and doesn’t want to help, thinks she knows everything yet isn’t medically trained and is quite frankly in the wrong job! The whole appointment booking situation is stressful there needs to be more morning staff employed to take calls or make it easier to book online through NHS app or Systems Online app so that people aren’t waiting 40 mins in a que to be told there’s no appointments left and to call again tomorrow. It’s evident the staff aren’t happy in their jobs if they were they would be a lot nicer and customer friendly.
Visited December 2023
South Leicestershire Medical Partnership has not yet replied.
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I used their new system, Accurz, to communication some information to a specific doctor, which he had requested but it was still not actioned by 12th. There was no apology just try to fob me off. How does one look after their own health with this sort of attitude.
Visited December 2023
South Leicestershire Medical Partnership has not yet replied.