Chapel Street Medical Centre
10 Chapel Street, Spondon, Derby, Derbyshire, DE21 7RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Welcoming Practice
Rated 5 stars out of 5
by Alan M - Posted on 30 April 2024
I joined the practice with my wife when we moved into the area. I looked carefully at the reviews left on this site and was very impressed with the fact that each review, both positive and negative, elicited a response from the practice appropriate to the contents and showed the reviews had been read. I had need to visit the practice shortly after joining. I rang the number early in the day and was put in the queue. However the message invited me to press 1 for a ring-back, which I did. This resulted in me receiving a call back promptly. I discussed my needs and was given a face-to-face appointment at a mutually agreeable time with a nurse-practitioner who was able to diagnose and prescribe appropriately. Since this initial appointment I have had follow-up sessions, both face-to-face and over the telephone with the nurse-practitioner again, a practice nurse, pharmacist, GP and the practice receptionist. I have been very happy with the standard of care I've received and with the friendly and approachable attitude of all staff at the practice.
Visited April 2024
Review titled Chapel Street Medical Centre
Replied on 07 May 2024
We are very pleased to hear that you are very happy with the care you have received and have found our staff friendly and approachable. We would like to thank you for taking the time to leave your lovely positive comments and feedback, it is very much appreciated. I will ensure that your comments are passed on to the whole practice team.
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Review titled Unhelpful reception
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Unhelpful, dismissive and rude reception staff who are unable to think outside the box and apply common sense
Visited January 2024
Review titled Chapel Street Medical Centre
Replied on 10 January 2024
We are very sorry to learn of your dissatisfaction with our reception staff. Any patient feedback we receive about the service we provide is very important to us, and we would welcome a further discussion in person regarding your recent experience. Dr Smith & Partners
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Review titled Happy with this practice
Rated 4 stars out of 5
by Debbie - Posted on 14 April 2023
Thought it was only right to leave a positive comment. I called yesterday wanting to book an appointment for a steroid injection (with MSK) and was told I needed to call back in the morning which I have done and after a short wait I was greeted by a lovely receptionist who listened and understood and made the appropriate appointment today. Thank you !
Visited April 2023
Review titled Chapel Street Medical Centre
Replied on 15 April 2023
Thank you so much for taking the time to leave your lovely comments and feedback, it is very much appreciated. I will ensure that your comments are passed on to the whole practice team.
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Review titled Best practice I've ever been a patient at
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I have multiple chronic health complaints and have been a patient here for 8 years. I've consistently received wonderful care from multiple drs and nurses at chapel Street. I've always been able to get an appointment when needed and have found receptionists friendly and helpful. I'm very grateful to this practice and think they do a wonderful job.
Visited March 2023
Review titled Chapel Street Medical Centre
Replied on 13 April 2023
Thank you so much for your lovely comments and feedback, it is very much appreciated. I will ensure that your comments are passed on to the whole practice team.
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Review titled Rude receptionist when u can get through
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Try ringing for over a hour to get no answer but then walk in and not one person is on the phone just 2 receptionists talking making u feel like your putting them out not actually doing what they are paid to do I personally think the receptionist need some people skills
Visited March 2023
Review titled Chapel Street Medical Centre
Replied on 27 March 2023
We are very sorry to learn of your dissatisfaction when trying to contact the surgery and subsequently attending the practice recently. Any patient feedback we receive about the service we provide is very important to us, and we would welcome a further discussion in person regarding your recent experience. Dr Smith & Partners
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Review titled Worst service from a GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
I swapped to this surgery after moving to the area and have found it the worst I have ever experienced in the NHS in several decades. The phone service is often unanswered, the reception staff are arrogant and unhelpful, the GP's tend to avoid face to face consultations if they can send it to someone else to deal with. Overall a poorly managed and run service. I'd recommend that anyone looking to use them re-consider and, if possible, register elsewhere. They are a discredit on the NHS.
Visited September 2022
Review titled Chapel Street Medical Centre
Replied on 05 October 2022
We are sorry to learn of your dissatisfaction when contacting the surgery recently and would welcome a meeting to discuss these further. Managing the appointment system is a constant challenge and you will appreciate that it is difficult to design a system that equitably satisfies all requests. Please rest assured we are providing face to face appointments and have been doing so throughout the pandemic. We do acknowledge that our telephone and appointment systems are not perfect, however we are working very hard on improving these for our patients and are continually monitoring them to ensure they are as good as we can make them. Any patient feedback we receive about the service we provide is very important to us, and we would welcome a further discussion in person regarding your recent experience. Dr Smith & Partners
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Review titled Dread the day I have to call them
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2022
Awful getting an appointment, even when you have abnormal test results and receive a text saying please phone to book an appointment to speak to a doctor, it also says this on the results form. So call to be told no appointment and will be put on a list, but don't bother sending a text asking me to book them, just put me on the list and text the time and date. Completely pointless surgery and blood pressure increase just the thought of calling them. It don't matter it was only a liver abnormal level
Visited August 2022
Review titled Chapel Street Medical Centre
Replied on 06 September 2022
We are sorry to learn of your dissatisfaction when trying to book an appointment recently. Managing the appointment system is a constant challenge and you will appreciate that it is difficult to design a system that equitably satisfies all requests. We acknowledge that our system is not perfect, however we are working very hard on improving access for our patients and are continually monitoring our appointment system to ensure it is as good as we can make it. Any patient feedback we receive about the service we provide is very important to us, and we would welcome a further discussion in person regarding your recent experience. Dr Smith & Partners