Valley View Surgery - Ratings and reviews
Reviews
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Review titled Rude receptionist and
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Probably the worst surgery in the uk. The reception/admin staff are outright rude and slam the phone down after waiting to speak to them for 25 minutes. They always get my family’s prescription wrong or miss items off and even give things I have not ordered. While I was complaining about their problems and happening to often, the receptionist decided to slam the phone down because apparently I raised my voice. They don’t even deserve 1 star
Visited April 2024
Valley View Surgery has not yet replied.
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Review titled Health issues have improved
Rated 5 stars out of 5
by Annelien Marcus - Posted on 05 April 2024
In the last 6 months I’ve had great experience with a lady Doctor regarding my Menopause medication. She’s listened to my worries and we address them together. She also follows up with a phone call to check in. It might be difficult to get through on the phone but the receptionist's are always polite and professional. If you can’t get through on the phone just pop into the surgery as it’s a quick and pleasant experience.
Visited April 2024
Valley View Surgery has not yet replied.
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Review titled terrible
Rated 1 star out of 5
by abid amin - Posted on 11 January 2024
unable to get an appointment, unable to get through. Phone constantly rings but no one picks up. I have tried calling at different times of he day but still no answer. Unbelievable
Visited January 2024
Valley View Surgery has not yet replied.
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Review titled Fantastic Receptionist
Rated 5 stars out of 5
by Tracey - Posted on 04 September 2023
I telephoned today 4th September as I had a query about medication and also required an appointment. The receptionist I spoke to went above and beyond her duty to sort out my medication and appointment, phoning me back at 19.30 pm. She was so kind and helpful.
Visited September 2023
Valley View Surgery has not yet replied.
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Review titled Lazy, Unprofessional Admin
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Booked an immunisation in for my baby, however my child had a high temperature so wanted to cancel the appointment. Tried calling 3 days in advance and tried every single day at different times however there was no answer, I ended up missing the appointment. Tried to ring again to re-arrange however still no answer. Recieved a letter in the post to call surgery to rearrange but again no answer. Went up to the surgery and waited around at the empty desk waiting to be seen... the admin staff saw me but didn't respond they were too busy chatting among themselves and the phones were going off but they were laughing away... I walked away in rage and immediately changed my GP surgery. Absolutely rude, unprofessional and lazy admin staff
Visited July 2023
Valley View Surgery has not yet replied.
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Review titled Avoid!!@@
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
Please don't bother with this gp. The worst service I've received since being a patient here ever since it's opened. Impossible getting through to them be on the line for 45 minutes then the line cuts so your having to call again and be back of the que. They always say they are busy but when I go directly to the practise there is hardly any patients there and the employees are to busy chatting away or on their phones. Should check their cameras as this is not made up and should monitor the calls and hear how rude they are.i want to register for online booking however its requesting details which I need to contact the practise which is impossible.
Visited April 2023
Valley View Surgery has not yet replied.
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Review titled On hold
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
Rung this morning at 9am for an appointment and gave up after one hour of been on hold. I don't understand why nobody is picking up the phone! Once 10am comes you can't see a doctor so have to wait till the nxt day, it's ridiculous.
Visited March 2023
Valley View Surgery has not yet replied.
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Review titled Extra mile
Rated 5 stars out of 5
by Charlotte - Posted on 11 August 2022
We called for my 2year old at 4pm on the off chance we could speak to someone as we were concerned. A doctor called back at 6:15pm and after a quick chat invited us in to the surgery. She stayed after closing hours to see us which was hugely appreciated. After a long time of all GP practices being under such pressure it was refreshing to be seen so quickly and the doctor really went the extra mile for us.
Visited August 2022
Valley View Surgery has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
My experience at the surgery today was nothing short of fabulous. The receptionists and Doctor worked together and managed to give me the treatment I needed at very short notice. For that I am very grateful. It was lovely to meet two receptionists with such ‘can do’ attitudes. Many thanks .
Visited August 2022
Valley View Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2022
The GPs at this surgery are good but that’s if you are able to get an appointment! You are consistently told to call back when the appointments slots are available and after 15mins of pressing redial to get it to to ring, rather than being engaged, you then have to wait again till a receptionist answers to tell you all appointments have gone. No advise on what to do if you need an urgent appointment. I’ve cried numerous times after getting in contact with this GP surgery
Visited June 2022
Review titled Valley View Surgery
Replied on 10 June 2022
Dear Patient We are sorry to hear that you have not received the service from us that you would expect. We understand that it can be frustrating while trying to get the help you require. Calls to the practice are recorded and are queued and answered as soon as possible since the start of the year. We carry out a rapid morning triage service for patients with a team of clinicians and any patients requiring any further input are offered appointments on the same day. Any routine matters are booked according to availability. There are other options available through our online e referral service where you will receive a response within 48hrs for any queries. Many thanks for taking the time to provide us your feedback. Please call the Practice manager to discuss your concerns should you wish for this matter to be investigated further.