Leylands Lane Medical Practice - Ratings and reviews
Reviews
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Review titled Refusing to answer calls
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2023
The practice expects patients to call at 8am. Fine - but the phone isn't even playing the recorded message, just line dead? Website directs us to online e-consult which says to use Airmid app. I have that, but when I try to use the e-consult link it says the practice has disabled Patch5 or isn't subscribed. The Airmid app does have a means or messaging the practice which is also disabled. My prescriptions used to all be issued at the same time - someone has changed it so that they renew and need reviewing at different times! The Haworth Road practice was taken over by Leylands for this sort of behaviour and now it's just as bad if not worse at Leylands... The answerphone message is way out of date with advice on calling 119 regarding Covid. Time for a major rethink, and for this practice to get with the century and enable the online and app features, so we can leave a telephone line for patients who aren't online or can't use an app. Really poor service.
Visited December 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Phone line always found busy
Rated 1 star out of 5
by Wajid Aziz - Posted on 07 August 2023
I was unable to get through as always getting a line busy tone between 8:00am to 9:30am. This is the time they say we should call to make an appointment.
Visited August 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Positive feedback
Rated 5 stars out of 5
by Ian Sellors - Posted on 28 July 2023
Received a GP telephone appointment at the expected time, the Doctor clearly explained in detail and listened to my questions. I did not feel pressured during the call.
Visited July 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Polite and informative service
Rated 5 stars out of 5
by Sandra - Posted on 14 June 2023
The receptionist at Wrose Surgery was very polite and courteous. The Doctor who I saw was very informative and put me at ease she explained things to me along with changing my medication. I was told things should improve but if I was concerned to make another appointment
Visited June 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I called regarding numbness in my hands due to an ongoing condition. I missed the call due to being unwell. I called back and was first told by the receptionist i was going to get a call back from a clinician and not even an actual doctor. She then said she had made a mistake and because I missed the call initially they had marked it as complete. Poor patient care at this surgery
Visited May 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
After 35 years using this practice I am having to move. In 2020 I was not seen due to covid but had ovarian cancer undiagnosed until I paid for a private scan. In 2022 I had kidney cancer diagnosed and removed . I have tried to contact the surgery for an appointment as have a urine infection. Been in to be told ring. Ring and told no appointments ring in am rang in am from 8.30 154 times couldn’t get through. Went to surgery all appointments gone you need to ring. Told them I had kidney cancer and it was important to get my urine checked. I’m 2 days now with this pain and no appointment frustrated to say the least
Visited May 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Despair.
Rated 1 star out of 5
by Andrea Blair-Sellors - Posted on 20 April 2023
I have been trying to get an appointment for two weeks now, no such luck! I really do not understand these other reviews who say it is good practice. I was on the website at 8am trying to get an online consultation, every day for two weeks. However, at usually 2 to five minutes past, you get the message 'Leylands Lane is unavailable for medication or admin queries'. I do not know what happened to the medical issues! There was nowhere to enter your details. Surely the slots could not have all gone at that time? I then rang at 8.30am most of the mornings, just to get the really annoying message about Covid that lasts for about five minutes. Then a couple of other inane messages, then to be informed you are number 26 / 17 / 22 etc in the queue, it is so soul destroying! You just loose the will to live! I did eventually get through towards the back end of the second week whilst I was walking on the Cinder path in Whitby, as we had a few days away. But this was only to try and make an appointment with the diabetic nurse who had left a message for me to call her, not a doctor's appointment. Could not believe I was number 6 in the queue, so held on! I was told she was busy, however, about 5 minutes later, she called me back. My appointment is in 4 weeks time!!! Absolutely appalling! I am trying to manage my other medical issues on my own, which are proberly minimal compared to others, but I really feel for them not being able to get the help they require. No wonder A&E departments are filling up. This surgery really needs to be overhauled and not be still spouting 'it's due to COVID'. My family and friends in other districts of Bradford do not seem to be experiencing this shambles of a surgery at theirs! It used to be a pleasure going to Leylands even though you were poorly. Please I beg you to sort it out and get back to normal.
Visited April 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Excellent GP approach
Rated 4 stars out of 5
by Janat Shah - Posted on 09 March 2023
The GP dealing with my current situation has been forward thinking & has kept me up to date with feedback. Contact & feedback helped me cope.
Visited March 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anthony Piparo - Posted on 17 March 2023
I always have a positive experience when visiting surgery. Staff is very friendly and helpful. I leave feeling better knowing I am treated so well.
Visited March 2023
Leylands Lane Medical Practice has not yet replied.
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Review titled Provide care promptly
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2023
Although I find the econsult service clunky and impersonal, once you get to speak to a practitioner they are very sympathetic, thorough and efficient. I have been able to access a wide variety of medical care without major delays.
Visited March 2023
Leylands Lane Medical Practice has not yet replied.