Priory Medical Group - Ratings and reviews
Reviews
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Review titled Given mixed incorrect information by call handlers
by Sarah Bingham - Posted on 26 April 2024
Twice now I have called to chase up my GP call back as it has been six weeks since I raised a ticket (plus another 8 weeks from before the test results text). On both occassions the call handler stated if I called back at 8am the next day I would have my request marked as urgent so that it was dealts with quickly. I have arthritis so the pain I go through to get up early is intense, but I did it both times only to be told the call handler was giving me miss-information both times and nothing would be done. After the first time it happened, I was told the miss-informing call handler would be spoken to (after listening to the call - which I gave them to time and date details for) so it did not happen again but it did happen again so clearly that was not done either. It has been the six weeks now and the lady I just spoke to today was very rude and abrupt on the call (cut me off after I started to speak just to shut me down quickly). I have a job dealing with difficult situations and calls myself for a charity and if I spoke to someone in that manner (immediately defensive, patronising and just not listening) I would not class myself as being good at my job. It was the same lady as last time and she was just a rude then too (I will try calling on a different day to avoid them) She needs to have a think about how she speaks to people. I had to hang up as they would not let me say anything. I get there are major issues at both GP surgeries and Hospitals (not entirely sure why it has gone so wrong though), but talking to people with respect is free and resolving the call handler issue is a quick fix, so rather that being annoyed at getting a call you should fix your internal issues and attitude.
Visited April 2024
Review titled Priory Medical Group
Replied on 26 April 2024
Dear Patient, Thank you for contacting Priory Medical. We apologise you feel the service you received regarding contacting the surgery to discuss your appointment requests & subsequent call handler interactions was unsatisfactory. If you wish to discuss this further, please contact us at hnyicb-voy.priorypatientexperience@nhs.net so we can resolve this for you.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2024
A nurse took my blood pressure this week after I had also submitted blood pressure readings as requested. Yesterday I received a phone call from the surgery which I answered and whilst I was continually saying "hello" the phone still connected I received a text saying that I had been phoned and there was no reply! The text said I would get another call later. Today a text arrived saying that if I still wanted to speak to someone I should start again by making an online request. If I make a request after a considerable wait would the person ringing bother to speak to me when I answer the phone or just text simultaneously that I'm not answering? How do I get my extremely high blood pressure treated?
Visited March 2024
Review titled Priory Medical Group
Replied on 11 March 2024
Dear Patient, Thank you for contacting Priory Medical. We apologise you feel the service you received regarding contacting the surgery to discuss your blood pressure readings was unsatisfactory. If you wish to discuss this further, please contact us at hnyicb-voy.priorypatientexperience@nhs.net so we can resolve this for you.
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Review titled Fantastic service, very informative
Rated 4 stars out of 5
by Sarah (40) - Posted on 18 January 2024
I found a lump under my armpit, it has been there for a week. I was made my colleagues to contact the Dr. I put a Klinik request through at 16.30, the Dr called me as 17.15 and i was seen face to face at 17.40. I didn't expect to be seen so quickly. I worked in a surgery for 10 years and knew these things were taken seriously but i didn't expect a same day appointment. The Dr was so kind, re assuring and very informative. I left feeling very calm and fully informed of what the next steps are and the timescales that are expected. Credit were credit is needed. Drs surgeries get slated so much, it was part of my reason for leaving the NHS. Thank you for the great care that was given.
Visited January 2024
Review titled Priory Medical Group
Replied on 06 March 2024
Dear Sarah, thank you for contacting Priory Medical, We are pleased to hear about the positive experience you received regarding your issue. We thank you for taking the time to provide this feedback and will ensure this is passed onto the team involved in your care.
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Review titled barely functioning
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
If you request an appointment with a GP there is a 5 to 6 week(!) wait before they even review the urgency of your case. Then youll be waiting at least another week for the actisl appointment. Absolutely abysmal. I appreciate that the NHS and medical services generally have been systematically gutted by the tories, but this is actually shocking.
Visited January 2024
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the appointment timeframe for your issue did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Called to request a face-to-face appointment due to concerns my employer has about me, which I explained. Abruptly I was advised we have no appointment, let alone a face-to-face appointment. Was advised I'd need to complete the online form and if a GP thought I needed to be seen then I'd be offered an appointment.
Visited November 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding your face to face appointment request did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Deplorable practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
The med I am on is having an extremely bad side effect on me so applied for meds review, received reply asking one to re-apply using the panel on going problem (too fussy) I reapplied and received another text telling that some one will review my query in 6wks if I feel my problem is getting worse or change please resubmit your request ??? why do they think I applied in the first instant I stated extreme bad side effect which part don't they under stand they obviously think I am lying.
Visited November 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding your medication did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Telephone System.
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2023
I phoned today at 3.20pm to make an appointment at Rawcliffe surgery to have my blood pressure taken as I had received 2 texts inviting me to attend. I understood from what I was told last week that BP machine was broken & I would have to make an appointment with a nurse. I phoned at 3.20pm but at 4.20pm I gave up as by then it had cost just over £1. I know the phone line is very busy with 9 surgeries going into one switchboard (if I am correctly informed) which does make people quite angry. I wonder if it is correct that there are 8 switchboard operators? It is obviously not enough or perhaps two switchboards are needed. It can only get worse for all concerned?
Visited November 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding our telephone system did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Poor online service and practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I wouldn’t recommend this group of surgeries Had either the option of a/e or 4-5 week wait for my complaint. Both of which were highly unreasonable. Managed to piggyback off my husbands appointment as he demanded they spoke to me. I have a poor understanding of my complaint- no understanding of how long I should be off work with it. Only positive was that I was prescribed a large amount of pain relief that seems to knock me out!
Visited October 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the timeframe offered for your issue did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Not great at all
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
I have a skin condition that flares up now and again, it makes my skin feel like it’s on fire, was only diagnosed a few months ago, been trying since Tuesday to get the medication I need and been told someone will ring me Monday as they are unable to process the prescription, so now I am left in pain for days and expected to just carry on with work and my daily life while in pain and very itchy.
Visited April 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding your skin condition did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Poor patient relationship
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
Not allowed to ring to order repeat medication not even the elderly who cannot do this online and have poor mobility ( my mum ) I have to sort this for her taking away her independence. Feel sorry for those that have no family to help them. No ear syringing service anymore but the Nurses do offer this via Facebook for a charge ! Appalling that in the cost of living crisis people have to pay to get this done. No patient empathy at all when you ring or get a response from the email. Told a diabetic patient to maybe consider stopping her insulin declined as wanted to live, absolute joke and am looking to move after over 40 years with this practice I have had enough.
Visited April 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you have received from the Practice did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net