City Health Practice Ltd - Ratings and reviews
Reviews
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Review titled Terrible Practice
Rated 1 star out of 5
by Stephen Brigden - Posted on 23 February 2024
My wife had ordered two repeat prescriptions several days ago, one of which is a strong painkiller. When going to pick up the medications from the pharmacy it became apparent that only one item had been put through at the Doctors. My wife is now in a hell of a lot of pain because the practice failed to issue the prescription for the pain medication. When contacting the practice to explain their mistake they showed no apology for their mistake and told my wife it would be at least 48 hours before the medication would available. No apology or empathy offered from the ignorant receptionist.
Visited February 2024
City Health Practice Ltd has not yet replied.
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Review titled Not Fit For Purpose
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Constantly kept waiting in phone queue only to get cut off, when do actually get to talk to someone it's virtually impossible to get an appointment. Surgery also reluctant to share medical results with the patient.
Visited September 2023
City Health Practice Ltd has not yet replied.
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Review titled Appointment system is outdated
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
The appointment system is outdated and dangerous after trying to get a appointment for 3 weeks solid every morning at 8am. You can never get an appointment you are passed over to walk in centres which are struggling even more then the our own gp services. and can’t provide you with the things you need. So you’re always going back and forth. I ended up in a&e recently because my condition got worse and turned into a Medical Emergency because I could not access my gp. I’ve been told I need a follow up appointment after been in hospital with my gp to discuss a care plan and update medication. And still can’t get an appointment so my condition is ongoing the surgery booking system needs an overhaul. 24 Day’s trying to get an appointment. And counting I understand the NHS is under pressure but having 1 doctor for thousands of patients is wrong. We was told that merging the doctors with chp would give us more appointments. But since the merger it’s impossible to get an appointment.
Visited August 2023
City Health Practice Ltd has not yet replied.
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Review titled Not supportive. No person centered care
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
I have been trying to book an appointment to get a mole checked out. I have rung several times to be told there is no such thing as booking appointments anymore and I have to call at 8am in a morning, which is fine if you can guarantee that if I take the day off work to call at 8am you can fit me in that day but there is no guarantee of this. Surely the surgery does not run on spontaneous appointments? Where is the person centered care? Surely you have a duty of care to all of your patients and if you know they require an appointment to book one in. The surgery have no urgency and would rather all of their patients access a walk in centre.
Visited June 2023
City Health Practice Ltd has not yet replied.
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Review titled Like banging your head against a brickwall
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Third day of trying and failing to get an appointment 20 plus minutes wait at 8.0'clock opening...6 and ninth in the queue....no appointments available and prebooking appointments is no longer practice policy. Basically you have thousands of patients all scrambling at 8 am for an handful of appointments The lottery as better odds!
Visited April 2023
City Health Practice Ltd has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Cal Jackson - Posted on 05 December 2022
My wife has a lot of underlying problems, diabetes, among several other problems, she rang the surgery today before eight o'clock when the surgery opens, and rang constantly until she got through to be told on an automated phone message she was number 12 in the queue, she eventually got through to a human being to be told there was no appointments available and she would ask a doctor to see if he could prescribe some antibiotics for her problem, has there was no telephone appointments either, we were sat at home later the same morning and a doctor rang, the wife explained the problem she had and the doctor prescribed some antibiotics, but according to the receptionist there was no appointments available, the receptionists should be told by the practice manager to at least be honest to the patients, we could so easily have gone to a pop in centre and missed the phone call, my wife and myself are both registered disabled and have not been able to get a routine appointment for a long time due to the receptionist saying that there is none available, yet I was talking to another patient at the same surgery and they said they get appointment whenever they want one, seems to me that the receptionists have their favourites and they get in whenever they want
Visited December 2022
City Health Practice Ltd has not yet replied.
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Review titled awful
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
i have a chest infection which has left me unable to get out of bed and i live alone. i was told to visit the walk in centre as i couldn’t get an appointment for two weeks. don’t know how i’m supposed to visit a walk in centre when i’m too sick to leave the house and the cat doesn’t drive. i also asked when my review for my new medication was due and this had been booked for october 2023 rather than october 2022. if you enjoy completely useless, unhelpful, uncaring and inadequate doctors and receptionists then this is the place for you!
Visited November 2022
City Health Practice Ltd has not yet replied.