Hetton Group Practice - Ratings and reviews
Reviews
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Review titled No help
Rated 1 star out of 5
by Ruth Hoggin - Posted on 15 February 2024
Phoned at 10 am for an appointment with a nurse not even a doctor and told nothing left asked for walk in appointment again nothing receptionist no help whatsoever, nurse said if problem didn’t go to go back shame when you work and are unable to access healthcare.
Visited February 2024
Review titled Hetton Group Practice
Replied on 19 February 2024
Thank you for your comments of which we have noted and will be shared with the team. We are sorry your recent contact with the surgery did not meet your expectations.
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Review titled disgusted
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
My aunt was ill with a variety of complaints and I was very concerned. I persuaded her to complete an econsult as I had used them before and been very satisfied. Yes she got a reply next day saying the doctor needed to see her face to face and an appointment would be made for her. Firstly if the doctor thought she needed a face to face he should have phoned and explained and secondly an appointment should have been made for that day. When I went to see her she was still waiting for the appointment. I phoned the practice and explained to them. They said sorry but the next free appointment would be in five days time.... This is not good enough, The receptionist was no help just saying this is what the doctor said.
Visited December 2023
Review titled Hetton Group Practice
Replied on 03 January 2024
Dear Patient, Thank you for your comments. I am sorry to read that your experience with the practice was not as you expected. We would be happy to discuss this further should you wish to do so, please contact the surgery and ask to speak with the office manager.
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Review titled No need for a casualty visit
Rated 1 star out of 5
by Sharon Ely - Posted on 25 July 2023
Nurse practitioner advised an elderly family member to attend casualty, even though it was clear the problem was shingles (we did actually say to practitioner that we thought it looked like shingles, but was advised they didn’t think it was). Doctor at casualty department couldn’t understand why we had been referred there, as soon as we walked into room he said it was shingles. He said a call should’ve been made to the eye infirmary as the shingles was in the eye region and causing blurred vision and there was no reason for him to be in casualty as GP could’ve administered medication and made an eye infirmary referral.
Visited July 2023
Review titled Hetton Group Practice
Replied on 09 August 2023
Thank you for your feedback and I apologise for your family members experience to the surgery on this day. I will pass your feedback onto the team. If you would like to discuss this further please do not hesitate to contact the surgery and ask to speak to the office manager.
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Review titled Good practice
Rated 5 stars out of 5
by Jane Wilson - Posted on 09 September 2022
Took my husband today re concerns about health. GP gave him a thorough examination and was extremely patient. Recommended treatment . Highly recommend. We always have had first class treatment at this surgery in the 50 years he's been attending
Visited September 2022
Review titled Hetton Group Practice
Replied on 21 September 2022
Thank you for your very kind comments. These have be shared with the whole team at Hetton Group Practice.
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Review titled 5* Treatment
Rated 5 stars out of 5
by C Teasdale - Posted on 12 August 2022
Rang on Thursday requesting a GP telephone call. GP rang me back and after discussion advised an appt. the next day. Attended for my appt. was struggling to walk, Receptionist got me a wheelchair without me having to ask. GP I saw was so thorough and really listened to me. I needed bloods taking, on asking for a Phlebotomist appt. at Reception, I was told I could have it done there and then, saving me another trip, amazing service. Well done HGP, you rock!
Visited August 2022
Review titled Hetton Group Practice
Replied on 22 August 2022
Thank you for your very kind comments. These will be shared with the whole team at Hetton Group Practice.