Lintonville Medical Group
Lintonville Terrace, Ashington, Northumberland, NE63 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The finest incompetence
Rated 1 star out of 5
by Amanda - Posted on 02 May 2024
What a ridiculous situation this Anima has brought about. Apart from turning up in person the practice cannot be contacted. The phone is never answered. Request outcomes on Anima can't be challenged. I requested an appointment yesterday and thought someone was going to phone me today, on double checking I realised it's a week today, hilarious. I hope I'm back at work by then, I have self diagnosed with the help of Doctor Google and if my issue worsens I'll refer myself to casualty. I moved to Ashington recently and Lintonville is without doubt the worst surgery I've ever known.
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Caring and Compassionate GP
Rated 5 stars out of 5
by Anthony Thornton - Posted on 13 May 2024
After being unwell on holiday I was given an appointment today and assessed. Friendly and efficient service provided by a very approachable GP. Sensible and logical care plan iniated. Thank you for your help today.
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Julia - Posted on 07 May 2024
Since becoming part of Valens this surgery has gone from being pretty good to absolutely diabolical. Whoever thought that Anima was a good idea needs to think again. It is abysmal. A receptionist that I spoke to a couple of weeks ago, told me that I had to uses Anima, which I had tried to do, but kept being referred to urgent care. I didn't need urgent care, it would have been a waste of their time. When I told her, she huffed and said quite nastily that this would be the only time that she would do it, and basically not to phone again but to use the online form. I have now tried to phone to find out when I have an appointment, and can't get through. Honestly, please sort yourselves out, it is downright disgraceful.
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Terrible appointment service
Rated 1 star out of 5
by Wendy Jackson - Posted on 11 May 2024
Tried ringing for an appointment, after 3 separate messages encouraging me to try using Anima and the message specifically confirms "It's really quick and Easy to use"! I was on the line for 30minutes and gave up in the end and did what was expected of me and tried Anima, after 20 minutes and 45 questions, again I gave up. I drove to practice and queued patiently and asked the lovely receptionist if it would be possible to speak to practice manager, however, I was told she was in a meeting, but receptionist took all of my details a brief reason for my complaint and said the practice manager would call me back at some point that same day, my visit was on the 9th May, it's the 11th may and still no call back from Practice Manager. I do understand how busy you all are, but most of your patience are busy people too and obviously working people are denied easy access to your services. This New Anima is an absolute joke that I expect you have paid hundreds of thousands of pounds to have developed and implemented at the tax payers cost, bit ironic that tax payers are exempt from using this system!! I spoke to my sister this morning and she told me she went onto Anima yesterday to request an appointment and half way through the many, many questions, she got a message to say there were no more appointments available and she would have to log out and try again on Monday when the surgery reopens!!
Visited May 2024
Lintonville Medical Group has not yet replied.
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Review titled Difficulty seeing a doctor
Rated 2 stars out of 5
by Richard - Posted on 08 May 2024
After using the Anima app, which makes it impossible to contact a doctor, I received a text message to which No Reply is possible then a telephone call in which unsatisfactory appointments were offered. Advice was not offered, despite all thee requested information was given. Calling the number for the practice means extremely long waits before then being cut off thus involving multiple calls before speaking to a human who, despite their best efforts, are unable to offer an appointment, let alone a convenient one. I needed up going to the local hospital walk in centre after hours then sent to the A&E hospital which involves a a 20 minute drive, not possible by public transport, where after being kept waiting 4.75 hours I was told that the reason I was referred to the hospital won't be possible until the following day. Thankfully the suspected DVTs did not cause an embolism.
Visited March 2024
Lintonville Medical Group has not yet replied.
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Review titled Registration
Rated 1 star out of 5
by Anne Wanless - Posted on 25 March 2024
I have tried numerous times to register on anima since 21/03/24 after activating my NHS email however the system will not accept my email I have now been on hold 50+ minutes on the phone waiting for my call to be answered…..you could write it ….I am very disappointed at how Lintonville Surgery has deteriorated since becoming part of Valance the care is definitely not up to the standard it was Lintonville was the best surgery in Ashington now unfortunately it’s the worst and I’m still on hold and it’s 57mins now just been answered absolutely not acceptable
Visited March 2024
Lintonville Medical Group has not yet replied.
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Review titled Sick note
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Been waiting for a phone call appointment for 4 weeks and still waiting now and when I ring up they say they will ring you on a date but still waiting
Visited August 2023
Lintonville Medical Group has not yet replied.
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Review titled great drs but telephone system terrible
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2023
when calling always in a queue no matter what time of day for min 25 mins to over an hour just to speak to reception/admin it is ridiculous even the call backs from gp to deal with the issue is less than 10 mins you need to get the phone system sorted it is letting the practice down and the availability of routine appointments once you get through on the phone is usually Nil this surgerys admin has gone down hill recently it isnt a good service at all
Visited July 2023
Lintonville Medical Group has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Angela Jackson - Posted on 05 June 2023
This is the second time this surgery has simply cut off my linked profile for my daughters prescriptions without any notice! My child requires regular life saving medications which I am now unable to order , I now need to contact a local hospital for help to get access to medication. I will also have to spend hrs trying g to get someone to sort this out at the surgery, if anyone ever answers the phone that id ( which is extremely unlikely) Also their website is down so unable to even send them a message . I have no words disgraceful!
Visited May 2023
Lintonville Medical Group has not yet replied.
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Review titled Frustrated with this practice
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Phoned today and waited 45 mins for an answer then gave up. It's the same every time I try to get through, so my medical condition will not be dealt with. Something needs to be done about improving this. Are the GPs not seeing all the complaints from patients who are so sick and tired of waiting for their calls being answered. Also can someone switch off that horrendous excuse for music that is played. I'd rather have silence than listen to that.
Visited April 2023
Review titled Lintonville Medical Group
Replied on 30 July 2023
Dear Patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. We have implemented changes to improve access which include:- • Increased the number of staff in the role • Dedicated additional resource in the peak hour of 0800 – 0900 (this doubles the amount of people on calls to average 20 people taking calls) • Introduced new shift patterns to better suit demand profile • Pulled other departments onto Reception when wait times are too long we are also looking to implement a new system which will include a call back facility. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this and will continue to do so. Kind regards N Longman HR & Executive Assistant