NHS login allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password.
Where you can use your NHS login
Many digital health and care services will show the NHS login button. Select this button on your chosen website or app to access it with your NHS login details.
You must access a website or app before you can set up an NHS login.
Why you may need to prove who you are
Low level proof of who you are
When you first set up your NHS login you will have a verified email address and phone number. This is low level proof of who you are. With this, you can do simple tasks like access general medical information or book a COVID-19 test.
If you want to access your health records or any personal information, you will need to prove who you are to a medium level or a high level. This will depend on the website or app you want to use and the type of information you want to access.
Medium level proof of who you are
You will be asked to enter your NHS number, date of birth and the postcode of your home address as registered with your GP surgery. If you do not know your NHS number, you can enter your name instead.
This information is then checked to see if we can find a match on our records. If we find a match, your NHS login will then be verified to a medium level.
This will allow you to do things like contact your GP or receive notifications. It does not provide access to health records or personal information.
High level proof of who you are
You must have high level proof of who you are to gain access to health records or personal information. To do this, you have 4 options:
Use a fast-track ID check
If you have already registered to use your GP online services, the setup of your NHS login can be fast-tracked. This will only work if the mobile phone number you use for NHS login is the same number your GP surgery has for you. This means you do not need to have your ID re-checked and the process is much quicker.
Submit photo ID and a face scan
You will be asked to submit a photo of your ID and then take an automated scan of your face. Instructions will be given on how to do this using the camera on your device. The scan will then be used to match your face with your photo ID.
The accepted types of photo ID are:
- UK driving licence (full or provisional)
- Biometric Residence Permit (BRP), UK Residence Card, or EEA Biometric Residence Card (BRC)
- European driving licence (full)
- European national identity card
During the scan the screen will flash and change colour. If flashing lights or colours make you feel unwell, you can record a video instead.
Submit photo ID and a video
Instead of using the face scan you can record a short video of your face. Before you record your video, you will be shown 4 randomly generated numbers. You will be asked to tell us what the 4 numbers are.
To do this you can:
- say the numbers
- sign the numbers using British Sign Language
- write the numbers down and show them
Your identity will then be carefully checked by our ID checking team and can take up to 24 hours to be verified. This can be longer at busy times. You will be emailed to let you know if the ID check has been successful.
Use registration details from your GP surgery’s online services
When you signed up to use your GP surgery’s online services, you will have been given three registration details.
The registration details are:
- a Linkage Key (which could be called a Passphrase)
- an ODS Code (which could be called an Organisation Code or Surgery ID)
- an Account ID
If you use this information to prove who you are, it is automatically checked with the GP surgery’s system, along with your name and date of birth. During this process, your NHS number and health information is matched to your NHS login.
To use this option, you should select ‘How to prove who you are without sending a photo of your ID’ at the bottom of the page that tells you how to prove who you are.
If you have not already been verified to medium level, you will also be asked to enter your date of birth and NHS number. If you do not know your NHS number, you can enter your name and the postcode of your home address as registered with your GP surgery.
NHS login help centre
Visit the NHS login help centre for help and advice for any technical problems you may be having. You can also find out how to set up your NHS login, and what you need to do so.
NHS login settings
Change your email address, password or phone number. You can also delete your NHS login if you no longer want to use it.