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NHS login

NHS login makes it easier and quicker for you to securely access digital health and care services with one username and password.

You must be registered at a GP surgery in England or receiving NHS services in England.

The first time you set up your NHS login, you will need to prove who you are. This is so we can connect you to your NHS record and protect your health information. When you have proved who you are, you will be able to use your NHS login to access websites and apps that show the NHS login button.

How to set up an NHS login

When you set up an NHS login you will be asked to:

  • enter your email address
  • create a password
  • agree to share your NHS login information

You will receive an email containing a link to confirm your email address. Next, you will be asked to enter your mobile phone number. A six-digit security code will be sent by text message to your mobile phone. You will be asked to enter this code and press continue.

You now have an NHS login with a verified email address and phone number. This is low level proof of who you are. With this, you can do simple tasks like book a COVID-19 test.

Prove who you are

You might be asked to prove who you are to a medium level or a high level. This will depend on the website or app you want to use and the type of information you want to access.

Medium level proof of who you are

You will be asked to enter your NHS number, date of birth and the postcode of your home address as registered with your GP surgery. If you do not know your NHS number, you can enter your name instead. This information is then checked to see if we can find a match on our records.

If we find a match, your NHS login will then be verified to a medium level. This will allow you to do things like contact your GP or receive notifications. It does not provide access to health records or personal information.

High level proof of who you are

You must have high level proof of who you are to gain access to health records or personal information. To do this, you have 4 options.

1. Use a fast-track ID check

If you have already had your ID checked to access GP online services, the setup of your NHS login can be fast-tracked. This will only work if you still use the mobile number you gave your GP surgery. This means you do not need to have your ID re-checked and the process is much quicker.

2. Submit photo ID and a face scan

You will be asked to submit a photo of your ID and then take an automated scan of your face. Instructions will be given on how to do this using the camera on your device. The scan will then be used to match your face with your photo ID.

The accepted types of photo ID are:

  • passport
  • UK driving licence (full or provisional)
  • UK residence card or biometric residence permit
  • European driving licence (full)
  • European national identity card

During the scan the screen will flash and change colour. If flashing lights or colours make you feel unwell, you can record a video instead.

3. Submit photo ID and a video

Instead of using the face scan you can record a short video of your face instead. Before you record your video, you will be shown 4 randomly generated numbers. You will be asked to tell us what the 4 numbers are.

To do this you can:

  • say the numbers
  • sign the numbers using British Sign Language
  • write the numbers down and show them

Your identity will then be carefully checked by our ID checking team and can take up to 24 hours to be verified. This can be longer at busy times. You will be emailed to let you know if the ID check has been successful.

4. Use registration details from your GP surgery’s online services

When you sign up to use your GP surgery’s online services, you will be given three registration details.

The registration details are:

  • a Linkage Key (which could be called a Passphrase)
  • an ODS Code (which could be called an Organisation Code or Surgery ID)
  • an Account ID

If you use this information to prove who you are, it is automatically checked with the GP surgery’s system, along with your name and date of birth. During this process, your NHS number and health information is matched to your NHS login.

To use this option, you should select ‘How to prove who you are without sending a photo of your ID’ at the bottom of the page that tells you how to prove who you are.

If you have not already been verified to medium level, you will also be asked to enter your date of birth and NHS number. If you do not know your NHS number, you can enter your name and the postcode of your home address as registered with your GP surgery.

Where you can use your NHS login

You can use your NHS login to securely access the NHS App, and other services that show the NHS login button.

Your data is stored securely

NHS login follows the UK government's data storage standards PDF, 2.25Mb to keep your information secure.

Any website or app that allows you to use your NHS login must meet NHS Digital's standard on proving identity.

Video: an introduction to NHS Login

This video explains how NHS Login works as a service.

Media last reviewed: 15 October 2018
Media review due: 15 October 2021

Page last reviewed: 4 July 2019
Next review due: 23 October 2021