Messaging in the NHS App

The NHS App messages you get will depend on what your GP surgery and healthcare providers offer.

For information about privacy and messaging providers in the NHS App, see the NHS App privacy policy for messaging services.

Messaging features you may have

You may be able to:

• view messages from different NHS services
• send messages to your GP surgery
• request advice and view responses from your GP surgery
• view and send messages between you and health professionals

You may also get messages in other ways, such as text messages.

Managing your messages

You can manage your NHS App messages by:

• filtering
• flagging or unflagging
• removing a message
• restoring a removed message
• turning on notifications

Accessing messages

Go to Messages in the bottom right corner or select View your messages from the homepage.

Filtering messages

1. Go to Messages in the bottom left corner.
2. Select Filter.
3. Filter by Status / Sender.

Flagging a message

1. Go to Messages in the bottom left corner.
2. Select your message.
3. Select Flag message.

To remove a flag, select Unflag message.

Removing a message

1. Go to Messages in the bottom left corner.
2. Select your message.
3. Select Remove message.
4. Confirm you want to Remove message.

You cannot permanently remove messages.

Restoring a removed message

1. Go to Messages in the bottom left corner.
2. Scroll to the bottom of Messages and select Removed messages.
3. Select your message.
4. Select Restore message.
5. Confirm you want to Restore message.

Sending messages to your GP surgery

Not all GP surgeries offer this service. If this option is not shown in your app, your GP surgery does not currently provide it.

If your GP surgery offers this service, you'll be able to contact them through the NHS App and you may get a response.

This will usually be sent as:

• a text message
• a phone call
• an NHS App message

You will not be able to reply in the NHS App if your request is unresolved. Contact your GP surgery directly if you still need help.