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Apply to manage someone's GP services for them, or get help managing yours

Use this service if you want to either:

  • request access to someone else's GP services to help them
  • give someone access to some or all of your GP services so they can help you

This is sometimes called having proxy access.

What are GP services?

GP services include things like booking appointments, ordering repeat prescriptions and viewing your medical record. You can access these services online through the NHS App or by logging in to the NHS website.

You can also give or request access to contact the surgery or speak to surgery staff.

You can choose the level of access you'd like to give or request.

The NHS is trialling a new service where you can apply online for proxy access.

You'll need to use your NHS login. If you do not have one yet, you can set one up as part of your application.

What is NHS login?

NHS login allows you to securely access health websites and apps with just 1 username and password. You already have an NHS login if you use the NHS App or log in to the NHS website.

Who can use this service

Use this service if you and the person you're applying about are:

  • aged 16 or over
  • registered at the same GP surgery

Do not use this service if:

  • the person you want to give access to is your paid carer or works at your care home
  • you want to request access to someone else's services who cannot understand or agree to this, because of a condition they have

Important: Only available in some areas

You can only use this service if your GP surgery is taking part in this trial. If you're not sure, contact your GP surgery to find out.

Before you start


Discuss setting up this access with the person you’re applying about, before you start using this service.

We'll ask you for these details of the person you want to give access to or request access for:

  • name
  • date of birth
  • NHS number or postcode (using their NHS number is the best way for us to check their identity)

Important: For your security

For security, we'll log you out if you do not do anything for 10 minutes. Your information will not be saved, and you will need to start again.

Start now

By using this service, you agree to the terms of use and privacy policy.

What happens next

After you apply, we'll send your application to your GP surgery.

We'll send a text and an email to the person you name in your application, if they have these contact details on their NHS record.

Your GP surgery may speak to you both about the application. They'll let you know if the access has been set up and when this is done.

Contact the GP surgery if you have any questions about your application, after you've submitted it.

If you cannot use this service

If you are not able to use this service, ask your GP surgery if you can set up proxy access another way.

Page last reviewed: 3 October 2023
Next review due: 3 October 2024