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Online consultations

An online consultation enables you to contact a GP or other health professional over the internet. It saves you waiting for an appointment or going to the GP surgery.

You can tell your GP about your health using a smartphone, tablet or computer. The type of online consultation you have depends on your GP surgery. Many GP surgeries use a questionnaire or an online form.

After your online consultation, your GP surgery will follow up. It can be an:

  • electronic message
  • phone or video call
  • face-to-face appointment

Some online consultations enable you to contact your GP surgery to request things like test results, sick notes and GP letters.

Access online consultations in the NHS App

If your GP surgery offers online consultations in the NHS App, you'll see the following options before you book an appointment:

  • ask your GP for advice
  • additional GP services

Online consultations are a new feature in the app. We're testing it with a small number of GP surgeries. We will go live with more in 2020.

Online consultation providers

Your GP surgery contracts with one or more providers to deliver online consultations. The providers are commercial organisations. They provide a service on behalf of your GP surgery.

We're testing online consultations now with eConsult Health Ltd.

We only support queries about eConsult relating to their online consultations within the NHS App.


View the online consultations privacy policy.

Page last reviewed: 25 March 2020
Next review due: 25 March 2021