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How you will be contacted for your coronavirus (COVID-19) vaccination

The NHS will let you know when it's your turn to have the coronavirus (COVID-19) vaccine.

Everyone aged 5 and over is being offered a 1st and 2nd dose of the vaccine.

People aged 16 and over, and some children aged 12 to 15, are also being offered a booster dose.

The vaccine is being offered at larger vaccination centres, pharmacies and some local NHS services such as hospitals or GP surgeries.


Most people can book their vaccination appointments now. You do not need to wait to be contacted.

Book your COVID-19 vaccination appointments online

By text or letter

You may receive a text from 'NHSvaccine' inviting you to book your vaccination appointments at a larger vaccination centre or pharmacy.

The text will be sent to the phone number your GP surgery has listed for you.

You may also get a letter a few days after.

If you receive a text from 'NHSvaccine' inviting you to book and you're not sure if it is genuine, you can wait to receive your letter.

Texts from 'NHSvaccine' are separate to any invites you may get from local NHS services such as a GP surgery or hospital.

If you're invited to book a vaccination at a local NHS service, you'll usually get a text or a phone call. You may sometimes get a letter.

You can choose to book your vaccination appointments at a larger vaccination centre or pharmacy, or wait to be invited to go to a local NHS service. More places are opening all the time.

Parents will get information offering them the chance to make an appointment for their child to be vaccinated.

Spotting a scam

The COVID-19 vaccine is free of charge on the NHS.

The NHS will never ask for:

  • your bank account or card details
  • your pin or banking password
  • copies of personal documents to prove your identity such as your passport, driving licence, bills or pay slips

If you think you have been a victim of fraud or identify theft, report it to Action Fraud on 0300 123 2040.

If you have received a letter or text but not booked an appointment

You may get a follow-up phone call from the NHS Immunisation Management Service. This call will be from 0300 561 0240.

They will see if you need any help or support with your booking.

You may also get a text from 'NHSvaccine' reminding you to book a vaccination appointment.

If you want to stop receiving invitations to book an appointment

You can choose to stop receiving invitations to attend COVID-19 vaccination appointments.

If you do this you:

  • will not receive invitations from the NHS by letter, text, email or phone
  • may still receive separate letters, texts or calls from your GP or an organisation working on behalf of your GP
  • will still be able to book a COVID-19 vaccination appointment online if you change your mind

Page last reviewed: 28 April 2022
Next review due: 28 October 2022