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Replacing a lost or stolen European Health Insurance Card (EHIC)

How to replace a lost or stolen EHIC depends if you're in the UK or abroad when you need to replace it.

There's no charge for replacing a lost or stolen EHIC.

Healthcare during the transition period

There will be no changes to healthcare access for UK nationals visiting or living in the EU, Iceland, Liechtenstein, Norway and Switzerland before 31 December 2020.

You can continue to use your EHIC during this time, as you did before.

An EHIC is not a replacement for travel insurance. Make sure you have both before you travel.

You can continue to use your EHIC in the country you were visiting on 31 December 2020 for the duration of your visit to that country.

Replacing your EHIC from the UK

If you need to replace your EHIC while you're in the UK, call 0300 330 1350.

You can also apply online or email nhsbsa.ehicenquiries@nhsbsa.nhs.uk.

If you prefer, you can write to:

EHIC Enquiries
PO Box 1114
Newcastle upon Tyne
NE99 2TL

Provide your full name, UK address, date of birth and, if known, your EHIC personal identification number (PIN).

Replacing your EHIC while abroad

If you're in an EU country or Norway, Iceland, Liechtenstein or Switzerland and need medical attention but your card was lost or stolen, you'll have to apply for a Provisional Replacement Certificate (PRC).

Someone else can also do this on your behalf. This will give you the same cover as an EHIC until you return home.

Phone Overseas Healthcare Services on +44 191 218 1999, Monday to Friday, 8am to 5pm.

If you need to request a PRC outside these hours, call as soon as you can the next working day.

When calling for a PRC, you'll need to provide your:

  • National Insurance number
  • name
  • address
  • date of birth
  • NHS Number, if possible
  • either an email address or fax number for the specific hospital department or service where you're receiving treatment – check with the hospital which is best

EHIC from 1 January 2021

You’ll still be able to access healthcare through EHIC for visits that begin after 1 January 2021 if you’re either:

  • a UK State Pensioner living in the EU before 31 December 2020
  • a UK student studying in in the EU before 31 December 2020
  • a "frontier worker" (someone who works in one state and lives in another) before 31 December 2020, for as long as you continue to be a frontier worker in the host state
  • an EU national living in the UK before 31 December 2020

Further information

Page last reviewed: 30 January 2020
Next review due: 30 January 2023