The Horder Centre

01892 665577 The Horder Centre, St. Johns Road , Crowborough, East Sussex, TN6 1XP
http://www.horderhealthcare.co.uk

5 out of 5 stars

Based on 141 ratings for this hospital

News:

  • The Horder Centre receives “outstanding” rating after CQC inspection

Overview

The Horder Centre

Horder Healthcare is a registered charity and a dynamic and evolving healthcare organisation that is truly improving the health outcomes of the people in the communities we serve.

As a charity Horder Healthcare’s key purpose is ‘to advance health’. We currently achieve this through providing outstanding orthopaedic and musculoskeletal (MSK) services from our hospital, The Horder Centre, in Crowborough and physiotherapy and MSK from our clinics situated in the South East.

Our ambition is to extend our reach, to identify the healthcare needs within communities and work collaboratively with others in an integrated way to provide much needed healthcare services. We are also exploring how we can work with people to be as healthy as they possibly can, given their personal circumstances, and where possible prevent ill health. As a charity we have no shareholders and can therefore reinvest any surplus money we generate to benefit more people and achieve our purpose and vision.

 

Contact details, map and directions

The Horder Centre

Tel: 01892 665577   Fax: 01892 662142

Address: The Horder Centre, St. Johns Road, Crowborough, East Sussex, TN6 1XP

Website: http://www.horderhealthcare.co.uk

Email: info@horder.co.uk

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Departments and services

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Latest news

The Horder Centre receives “outstanding” rating after CQC inspection

The Horder Centre receives “outstanding” rating after CQC inspection

The Horder Centre is extremely proud to have received a rating of “outstanding” after its latest Care Quality Commission (CQC) inspection. We are one of only seven independent hospitals in England to be given this accolade!

Inspectors said the orthopaedic hospital, run by charity Horder Healthcare, was outstanding for its effective, caring and responsive services and that patients said staff “went the extra mile and the care they received exceeded their expectations”.

They highlighted the hospital’s vision of the “Horder Way” which included five core values of caring, friendly, quality, integrity and pride and said staff felt proud to work at the hospital where they spoke of a “family” culture.

The most recent patient-led assessment of the care environment at The Horder Centre scored 96% for privacy, dignity and wellbeing, which was higher than the national average of 83%.

Horder Healthcare Chief Executive Richard Tyler said: “We are absolutely delighted that the CQC has rated The Horder Centre as “outstanding” and that it recognises our core value of caring is embedded throughout our organisation. This rating has only been made possible by an exceptional team of people who work tirelessly across the entire organisation to ensure the highest standards of care for our patients.

The inspection team recognised that The Horder Centre had undergone a total refurbishment and redevelopment programme over the last eight years to create a therapeutic environment to aid patient recovery.

The inspectors said: “All patients we spoke to felt staff were caring. One patient told us that the care they received was ‘second to none’ and another patient said ‘all the safety checks undertaken made me feel at ease’. There were a variety of mechanisms to provide psychological support to patients and their supporters. This range of service meant that each patient could access a service that was relevant to their particular needs. For example those with spiritual need, patients whose first language was not English, or support for people living with dementia or learning disabilities.”

 

 

Last updated on 26 June 2017.

Quality of service at The Horder Centre

Care Quality Commission inspection ratings

Outstanding
Visit CQC profile

Friends and Family Test: Inpatient

99%Patients recommend this hospital. 247 responses

Friends and Family test score: Outpatients

96%Patients recommend this hospital. 73 responses.

Latest reviews of this hospital

Pain Management at the Horder Centre

I have been a patient 4 times at the Horder Centre and have nothing but good to say of it. The hospital is spotlessly clean, the staff a...

9 October 2017

Pain relief

Had treatment for back pain relief this morning An amazing team was worried but made to feel relaxed By the amazing team and home wit...

7 October 2017

I always reccomend the Horder

I have had two shoulder operations here and my husband has had two knee replacements as well. Neither of us has any hesitation in reccome...

4 October 2017

Knee replacement revision surgery.

Having had a knee replacement three years ago that had become problematic, following my GPs recommendation, I went to the Horder Centre a...

21 September 2017

Replacement knee fantastic

13 weeks on and knee is amazing. Staff courtesy, care and attitude is excellent throughout, and makes you feel as comfortable as possible...

8 September 2017

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Last updated on 27 June 2017.

Information supplied by The Horder Centre