St Mary's Health Centre

01720422628 St. Marys , Isles Of Scilly, Cornwall, TR21 0HE
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FAQ

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor or nurse. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy on request if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn. When arriving for an appointment, please make sure to report to reception: the receptionist will note your arrival on the computer system. If you don't do this the doctor or nurse may not realise you have arrived and you may not be noticed until closing time!

How to make an appointment

Please call our main switchboard number on 422628 to book an appointment at either our main practice or one of our branch surgeries on the off-islands. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions, and run a number of special clinics - please see the ‘services and clinics’ section.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment. We particularly ask any newly registered patients who have existing medical conditions &/or are on repeat medications to come in for a review and for us to get to know each other.

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Tuesdays after Bank Hoidays. If your appointment is not urgent, try to book on a less busy day. If you let us know as soon as possible if you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time. Please keep us up to date with changes in addresses, phone numbers, and surnames: this is especially important if you have been referred to secondary care for outpatient appointments or inpatient admissions so that you can be easily contacted.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 422628.Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 422628 and follow the instructions, OR ring St.Mary's Hospital on 422392 and you will be advised by a nurse, who will contact the duty doctor if necessary. Alternatively you can phone NHS 111 which offers free expert health information and advice 24 hours a day. For deaf people and those hard of hearing, a telephone services is available on the same number. If English is not your preferred language, you can choose to use a confidential translation service. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to St.Mary' Hospital or call 999.

How to get a repeat prescription

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor will decide who can have a repeat presecription. From time to time we will ask you to see your doctor or practice nurse to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription: by leaving your request in the special postbox outside the Health Centre entrance; by calling into the surgery when the reception is open; by post; or by email on scilly.prescriptions@nhs.net. Wherever possible please give the exact drug names when ordering. Please allow at least 2 working days before collection. We cannot take telephone requests for repeat prescriptions because of the possibility of error.

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Our pharmacist should be able to give you advice for non-prescription medication.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises. Please ring the main switchboard as early as possible to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made in the mornings, but we will of course do urgent visits at any time.

Last updated on 19 September 2017.

Information supplied by NHS Kernow CCG