Roseworth Surgery

01912132392 27-29 Roseworth Avenue, Gosforth , Newcastle Upon Tyne, Tyne And Wear, NE3 1NB
http://www.roseworthsurgery.co.uk

5 out of 5 stars

Based on 27 ratings for this GP surgery

FAQ

Practice's comments on GP Patient Surveys

 

 The results from the National Patient Survey show that we are considerably higher than other practices within the PCT area at;

being able to offer an apppointment with a GP on either  the same day or the next 2 days

being able to offer an appointment with a prefered GP.

being able to offer GP appointments 2 days in advance.

                               all other indicators are either inline or slightly above that of the PCT.

 

Role of reception

Our receptionists are the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, they will ask why you wanted to be seen so they are able to direct you to the most appropriate clinician, this is endorsed by the senior GP's. Nonetheless, it is your right to refuse to give this information. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy  if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

What do I do in an emergency

Contact the surgery on 01912132392 between 8.30am -6pm or the 111 telephone service outside of these hours, or 999 for a urgent ambulance

Routine appointments

We offer prebookable appointments for the doctors and nurses 6 months in advance, you can book in with the GP by telephone or online, you have to ring the surgery to book an appointment with the nurse ( as we have different skilled nurses for different procedures)

Please phone after 10.am to avoid busy times.

Patients with long-term or chronic condition will be invited in for an annual review with the nurse team, and care plans will be agreed.

How to get travel vaccinations

We offer a full range of vaccinations for foreign travel. You will be required to book a 30 minute appointmnt with the nurse, tell us exactly where you are travelling to and what you intend to do once there. You should do this 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.

Need an urgent appointment

We have a duty doctor available everyday to either speak to, or see patients needing same day /urgent appointments even for minor injuries.

Cancel unwanted appointments

Every month we have lots of appointments wasted due to patients not cancelling unwanted appointments, therefore we have decided to introduce a new policy if you don not turn up to an appointment we will send you a SMS text or letter if you continue to not turn up then we will send you a warning letter, this could lead to patients being asked to leave the surgery. So if you are unable to attend your appointment please let us know as soon as possible, we can then make it available for another patient.

Services for Young people

We provide many services specifically for young People. You can be seen by a Doctor or other health care professional of your choice.

Our Practice offers confidential advice on the following services:
Stop Smoking, Sexual Health, Contraception, Alcohol, Mental Health, Weight Management, Healthy Eating & Exercise

Summary Care Records

Summary Care Records are electronic records storing patient information, they have been introduced to improve the safety and quality of patient care.

Patients have been sent information about this, with opt out forms*

The Practice went live in March 2012 so patients who did not opt out will have an active summary care records onto the NHS National Spine.

Should you wish for detailed information of what this means, please see http://www.connectingforhealth.nhs.uk/systemsandservices/scr

Patients have the option to OPT out when registering at the Practice.

Extended Hours

We now offer extended hours appointments for patients who can not attend during our normal surgery times. These appointments must be pre-booked and are only available as routine appointments on

Wednesday 7.30am - 8.30am and 6.30pm - 8.00pm

Patient Participation Group

At Roseworth we care about what you think ,we currently have 95 Patients who are part of our Partcipation group, they are responsible for contribututing ideas within the practice to help us improve the quality of service we provide to our patients. 

we are still actively recruiting - so if you would like to be a part of this then Roseworth is the surgery for you. 

How to make an appointment

Please call our main switchboard number on 01912132392 to book an appointment,you can also email for an appointment on www.roseworthsurgery.co.uk or go online to our website roseworthsurgery@nhs.net to book an appointment through our electronic booking system. Urgent cases will always be seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 3 months in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working day, you also have the option to book up to 3 months ahead for clinics – please see the ‘services and clinics’ section.

How do I arrange a home visit

If you are not fit to come to the surgery, the doctor may visit you at home. When possible, request home visits before 10am. The receptionist will ask you one or two questions to assess the urgency of the call. This will help the doctor decide the order or priority and plan his route, it is not always possible to see your registered doctor.

Last updated on 18 January 2018.

Information supplied by NHS Newcastle Gateshead CCG