North Road West Medical Centre

01752662780 167 North Road West , Plymouth, Devon, PL1 5BZ
http://www.northroadwest.co.uk

2 out of 5 stars

Based on 18 ratings for this GP surgery

FAQ

How to make an appointment

Please call our main switchboard number on 01752 662780 to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to two weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day. You can book up to a month ahead for clinics. Extended opening hours We are offering extra appointments on alternate Tuesday evenings between 6.30 - 8.00 pm and some Saturday mornings 8.30 am - 12.00 noon. These extra appointments have been made available especially to make it easier for patients who find it hard to get to the surgery during normal working hours. They will be for routine problems and must be pre-booked. To book one of these extra appointments please ring (01752) 662780 as usual and speak to a receptionist.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises. Please ring the main switchboard before 11.30 am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made after morning surgery from 12.00 midday

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01752 662780. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on the usual number (01752 662780) and follow the instructions. You will be directed to "Devon Doctors" who provide the ‘out-of-hours’ service. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Why might it be difficult to get an appointment

The surgery is particularly busy on Monday mornings especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 248 patients failed to turn up for their appointment booked with a doctor or nurse. This roughly equates to an entire week of doctor and nurse time. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you back after morning surgery on the telephone number you have given.

How to get travel vaccinations

Travel advice and vaccination are an important aspect of your holiday and we would strongly recommend that you obtain advice from the organisations detailed below. Please allow plenty of time for your vaccinations – some need to be given 3 months in advance of travel. * Phone MASTA Tel: 09068 224 100 (except on telephones with premium rate barring). You will be given the most up-to-date travel advice and information regarding the necessary vaccinations. Within 48 hours you will receive a printout in the post, giving details of their advice for your personal requirements. Calls cost £1 per minute. *Alternatively, if you have access to the internet, contact MASTA on http://www.masta-travel-health.com/masta-health-brief.aspx (currently you will be charged £3.99 for a personal Health Brief, which can be printed off) * Lisson Grove will also print out information on request at a cost of £5.00 (Tel 01752205556) If you have been advised that you require vaccinations other than Tetanus, Diphtheria, Polio, Hepatitis A or Typhoid, you are free to contact any surgery that is offering a travel service (you will not need to change your doctor as this is a private service, but but you will need to pay for the vaccinations). Alternatively, contact MASTA travel clinic at 3-5 Lisson Grove, Plymouth (Tel: 01752 205556). It is open Tuesdays, Wednesdays and Thursdays 09.00-12.30 and 14.00-17.30. This is a private travel vaccination service and you will be charged for any advice and/or vaccinations given.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

Last updated on 28 June 2012.

Information supplied by NHS Northern, Eastern And Western Devon CCG