Wood Lane Surgery

01708450902 39 Wood Lane , Hornchurch, Essex, RM12 5HX
Website address not added

News:

  • COVID19 - WE HAVE MOVED TO A TELEPHONE/VIDEO CONSULTATION SYSTEM
  • Consult your Doctors on Line
  • NO NEED TO GO TO A&E FOR NON-EMERGENCIES: Improving access to general practice: evening and weekend appointments now available

Overview

WLMC

At Wood Lane Medical Centre our team is dedicated to providing you and your family with excellent health care.

Consult your Doctors on line

Our registered patients can now request treatement and get their GP's feedback by using our new online consulation service. Please scroll down to ''Consult your Doctors on line''

 

Opening times

Reception times

Monday 08:00 - 19:30
Tuesday 08:00 - 19:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday 09:30 - 11:00
Sunday Closed

Appointments

Monday 08:00 - 19:30
Tuesday 08:00 - 19:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday 09:30 - 11:00
Sunday Closed

Out of hours

When we are closed:

Please call 02037701888 to access our local GP Extended Hours Service appointments:

  • Booking lines are open 2pm-9pm Monday to Friday and 9am-5pm Weekends
  • Appointments are available 6.30-10pm Monday to Friday and 12-6pm Weeknds.

Outside these hours please call 111 to access our local Out of Hours GP led team via NHS 111

Last verified on 12/12/2019

Additional information

OUR EXTENDED OPENING TIMES are MONDAY & TUESDAY EVENING (18.30-19.30), SATURDAY MORNING ARE NOT EVERY WEEK:  IF YOU DO NOT HAVE AN APPOINTMENT PLEASE CALL TO CHECK. These are extended hours sessions which we hope improve access for those who cannot attend in normal surgery hours due to work or commuting. WE DO NOT HAVE THE STAFF TO PROVIDE AN EMERGENCY SERVICE DURING THESE HOURS. HOME VISITS: Home visits are strictly for patients who are housebound:  Too ill to come to the surgery as a car passenger. Please telephone us before 10.00am:  The doctor does the visit rounds at lunch time between surgeries.  Please visit the surgery if you are able:  The Surgery is fully equipped to facilitate your care.  In the time taken to visit a patient at home four patients emergencies can be treated in the surgery. The doctor may arrange for your visit to be by the comunity treatment team if that is most appropriate.

Doctors

  • Dr Sulbha Deshpande
  • Dr Ashok Rangrao Deshpande
  • Dr Dan Weaver
  • Dr Reshma Weaver

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 2 female GPs

Additional languages spoken

Marathi, Urdu

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

COVID19 - WE HAVE MOVED TO A TELEPHONE/VIDEO CONSULTATION SYSTEM

Due to the Global Coronavirus Pandemic and changes to national guidance the way in which you access primary care is changing.

We appreciate that there will be significant disruption to our services over the course of the coming months but all measures being put in place are to ensure that we can maintain a service during times of increased pressure and staff shortages.

Thank you for your understanding.

1. Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

- a high temperature

- a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

- you feel you cannot cope with your symptoms at home

- your condition gets worse

- your symptoms do not get better after 7 days

Use the NHS 111 Online service at https://111.nhs.uk/covid-19/

Only call 111 if you cannot get help online

2. If you do not have coronavirus symptoms please use our eConsult service or book a telephone appointment.

To protect our patients and staff we are now operating a telephone /- video system for appointments with our GPs. If you feel that you need an appointment one of our clinical team will call you to discuss your care and create an appropriate management plan for you.

We will be managing as many appointments as possible remotely, whether by phone or online. For nursing appointments which require a face to face appointment please speak with reception who will book this.

If you develop coronavirus symptoms in the seven days leading up to your appointment please call and cancel as we will not be able to see you in the surgery whilst symptomatic.

 

Last updated on 16 March 2020.

Consult your Doctors on Line

Consult your doctors on line

Consult your doctors on line

Our registered patients can now request treatment and get their GP's feedback by using our online consultation service. Simply fill out a questionnaire about your condition and we'll respond by the end of the next wokring day

Last updated on 07 November 2019.

NO NEED TO GO TO A&E FOR NON-EMERGENCIES: Improving access to general practice: evening and weekend appointments now available

nhs here for longer

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at the nearby Havering Health GP Hub. 

WLMC provides evening appointments on Monday and Tuesday evenings. We open one Saturday morning a month.

The nearby GP Access Hub offers appointments every evening from 6.30pm-10.00pm and every weekend from 8am-8pm.  For the Hub please call 020 37701888.  

 

Last updated on 07 November 2019.

What should I do if: Minor Ailment Advice

Many common aches and pains can be simply treated at home without the need to consult a doctor. Your pharmacist is trained and equipped to help with minor ailments.

A TEMPERATURE

A temperature occurs commonly even with mild infections. In small children who are uncomfortable with a temperature you may give Paracetamol or Ibuprofen syrup, which may be bought from the chemist and their fluids increased significantly. If they still appear hot, they should be gently sponged with tepid water in order to cool them. If a temperature is very high or does not come down with the above treatment, you should consult your doctor.  A child or adult with a temperature will not come to any harm being wrapped up and brought by car or pram to the surgery.

COLDS & FLU

Even in this day and age there is no magic cure for the common cold. Take plenty of fluids.  If you have a headache or are feverish, take Aspirin or Paracetamol.  Do not take any antibiotics you may have in the house – these will be of no benefit and may cause harm. Inappropriate use of antibiotics is the major cause of the MRSA problem now faced.

DIARRHOEA & VOMITING

In adults and children, diarrhoea and vomiting will usually get better on its own. Treatment consists of replacing the fluid that you have lost and resting the digestive system. Sachets of powders such as Dioralyte and Rehidrat, which can be made into a drink, are available from the chemist.  If the diarrhoea contains blood or there is severe pain or high fever, you should discuss it with your doctor. Diarrhoea and vomiting in small babies and young children should be treated with caution and the doctor will be happy to advise you about this over the telephone and arrange to see you if necessary.

SUNBURN

Treat as for other burns with cold water to remove heat. Calamine lotion will relieve soreness and Paracetamol with also help. Children are particularly susceptible to sunburn and great care should be taken to avoid overexposure to the sun.

CONJUNCTIVITIS/STICKY EYE

Simple conjunctivitis will not be helped by antibiotic drops and should be treated in adults and children by bathing the eye frequently using cotton wool and water which has been boiled then cooled. Contact lenses should be discarded.  If an eye is painful or red and you are not sure it is conjunctivitis or it persists please see you doctor.

SORE THROATS

Most sore throats are caused by viruses and last 5-18 days before subsiding. Aspirin or Paracetamol gargles or simple lozenges may help with the pain.  If symptoms persist please consult the doctor.

CHICKEN POX

On the first day a rash appears with small red blotches about 3 or 4mm wide.  Within a few hours these develop small blisters at the centre. During the next 3-4 days further spots will appear and the earlier blisters will turn crusty and fall off.  Calamine lotion may be applied to help the itching. The most infectious period is two or three days before the rash appears and until the last crusts have formed dry centres, usually six days after the rash has started. Children may return to school as soon as the last crusts have dropped off.

HEAD LICE  

These creatures prefer clean hair and are not a sign of poor hygiene. Medicated shampoos can be obtained from a chemist without a prescription.

NOSEBLEEDS

Sit on a chair leaning forward with your mouth open and pinch your nose just below the bone for approximately 10 minutes, but which time the bleeding should have stopped.  Sometimes a bag of frozen peas in a damp tea towel, or crushed ice in a plastic bag wrapped in a damp tea towel held on the bridge of the nose if helpful.  Avoid hot drinks and hot food for 24 hours. If symptoms persist consult your doctor.

BURNS

Apply large quantities of cold water to the affected area as soon as possible and maintain this until the pain subsides. If the skin is unbroken but blistered apply a loose, dry dressing.  If the burn is large or the skin is broken consult your doctor as soon as possible

Associated document

SHOULD I WORRY ABOUT MY CHILD (.pdf, 1.35 MB)

Last updated on 26 April 2017.

Spending NHS Money Wisely

Changes to prescribing and other services

In order to protect funding our most essential Health services- things like cancer care, emergency care, life threatening conditions and mental health services-GP's across Barking and Dagenham, Havering and Redbridge are making further changes to prescribing and other NHS services. From January 2018 we will be:

  • stopping prescribing over the counter sleeping tablets, sunscreens, antimalarial medicines
  • Stopping certain'non essential' procedures
  • Restricting who is eligible for cataract surgery and podiatry
  •  

 

Why are we doing this?

Like many areas across the country, we are faced with some difficult choices to protect essential health services. The care and treatment that we provide every day for patients is funded by tax payers money. Thats why we have a duty to spend it wisely, to make sure we get the best value we possibly can for every penny- especially when NHS funding is being severly squeezed and we are seeing more patients with more complex health issues than ever before.

To protect essential services in our area we have to make savings of £55 million and we must look at further reducing spending now.

Local clinical commissioning groups(CCGS) recently held an eight week public consultation talking about some of the things we thought we could save money on.

A full breakdown of the proposals and what was approved is attached and is now available on our websites:

www.barkingdagenhamccg.nhs.uk/spending-wisely

www.haveringccg.nhs.uk/spending-wisely

www.redbridgeccg.nhs.uk/spending-wisely

Unfortunantley, no change is not an option, and it's up to us- with the publics help- to get the local NHS onto a secure and sustainable footing to make sure we can maintain those vital services for you and your families.

The areas of NHS spend listed above add up to around savings of up to £3.75million a year. These are servives and treatments that are not life threatening, as we want to make sure that local people will always be able to get treatment for conditions like cancer, heart disease and serious mental illness.

We know some of these decisions won't be popular, but we have to look at where we can save money so we can protect priority, lifesaving services for all.

Barking and Dagenham, Havering and Redbridge Clincial Commissioning Groups

Last updated on 11 January 2018.

Home Visits for the Housebound: "Too ill to come to the surgery with the help of an adult, as a car passenger"

Home visits are strictly for patients who are housebound: "Too ill to come to the surgery with the help of an adult, as a car passenger". Please telephone us before 10.00am:  The doctor does the visit rounds at lunch time between surgeries.  Please visit the surgery if you are able:  The Surgery is fully equipped to facilitate your care.  In the time taken to visit a patient at home four patients emergencies can be treated in the surgery.

The doctor may arrange for your visit to be by the comunity treatment team if that is most appropriate.

Last updated on 07 January 2018.

Practice Area

Please see our practice area

Associated document

PRACTICE AREA WLMC.pdf (.pdf, 684.1 KB)

Last updated on 26 April 2017.

New Complex Care and Telephone Initiatives at WLMC

>75 AND PHONE SURVEY

 

1- WE UPGRADED OUR PHONE SYSTEM and added a feature which notifies callers of their queu position
2- WE ARE PROVIDING LONGER APPOINTMENTS FOR PATIENTS OVER THE AGE OF 75 WHO HAVE MORE COMPLICATED OR NUMEROUS MEDICAL PROBLEMS.
3- OUR PATIENT SURVEY RESULTS HAVE BEEN POSITIVE

 

Associated document

OVER 75 & PHONE SYSTEM SURVEY (.png, 157.63 KB)

Last updated on 16 November 2016.

Havering Health GP Federation

We are proud members of Havering Health GP Federation. 

http://www.haveringhealth.co.uk

Havering Health is a group of local GP practices who have agreed to work together to offer a well resourced, high quality health service provided by clinicians with expertise in, understanding of, and commitment to their local communities

92% of the Havering Population are registered with a GP Practice which holds membership of Havering Health.

Last updated on 22 September 2016.

CQC

We are registered with the CQC. http://www.cqc.org.uk/provider/1-199729131

Last updated on 22 September 2016.

Contractual Publishing of Practice Income

NHS regulations require GP practices to publish their net earnings/income and the number of GPs who work at the practice.  Please find WLMC's details below for the last financial year  pre deductoin of Tax/National Insurance/Employers and Employees Superannuation

The average pay for GPs working in Wood Lane Medical Centre in the last financial year was £84,558 before deduction of tax and National Insurance.                              

This is for 4 full time GPs, 0 part time GPs,0  full time salaried GP's, 0 part time salaried GP's and 3 locum GPs who worked in the practice for more than six months.

We have 7 GPs working at the practice in total to date. 

Last updated on 16 April 2019.

East London Fair Processing notice GDPR

How we use your information

https://www.eastlondonhcp.nhs.uk/about-us/fair-processing-and-gdpr

IMportant information on how we use your medical records Generla Data Protection Regulation (GDPR)

Last updated on 12 December 2019.

Key facts

Registered patients

8545patients

Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

More on how we perform

We are currently accepting new patients

We welcome new patients. Please come along to the practice to register. We require proof of address (2 bills/statements)/tenancy agreement; proof of identification; details of your last GP and, ideally, your NHS number card. Please see the National Information leaflet on how your records are transferred from your old GP to your new GP: http://systems.hscic.gov.uk/gp2gp/communications/patientleaflet.pdf

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 17 March 2020.

Information supplied by NHS Havering CCG