Bracknell Urgent Care Centre

01344551100 Royal Berkshire Bracknell Healthspace, Eastern Gate, Brants Bridge , Bracknell, Berkshire, RG12 9TR

3 out of 5 stars

Based on 121 ratings for this GP surgery


  • UPDATE - Treatment of eye injuries


Bracknell Urgent Care Centre

When to use an Urgent Care Centre?

Use the Bracknell Urgent Care Centre (BUCC) if you need medical treatment or advice which does not need a visit to A&E. The BUCC treats minor injuries and minor illnesses that require immediate assessment and treatment but do not require care in an A&E Department.  

The BUCC is not an alternative to your GP practice, which should usually be contacted first. If you are not currently registered with a GP practice our receptionists can give you information to help you register. 

What happens in an Urgent Care Centre?

The BUCC is a nurse led unit and all patients are assessed by a nurse. Priority is given to the illness or injury that the patient has attended with. Certain patient groups are prioritised including children and the elderly.

The centre is supported by a GP at all times. The BUCC is not a replacement for your appointment with your GP and the continuity of care that this provides. 

If in doubt please call the centre on: 01344 551100 or call 111.

Waiting times in the BUCC can vary depending on time of day and the number of patients in the centre at any given time. All patients are seen in order of arrival and urgency. This may result in a patient who arrived after you being seen for treatment before you.

This does not mean they have jumped the queue, it means that they are in a different treatment category than you, or they have been classified as being more urgent.

At peak times you may been assessed by a triage nurse in order to be given a priority depending upon the symptoms that you have. You may been seen by an emergency nurse practitioner or a GP depending on what your symptoms are. It is sometimes difficult to predict how long you will be waiting, some patients need longer to assess and treat than others.

Please feel free to speak to our reception staff if you would like an approximate waiting time.

It is sometimes necessary to refer you to other more specialist services or to your GP to ensure continuity of care.

Opening times

Reception times

Monday 08:00 - 20:00
Tuesday 08:00 - 20:00
Wednesday 08:00 - 20:00
Thursday 08:00 - 20:00
Friday 08:00 - 20:00
Saturday 08:00 - 20:00
Sunday 08:00 - 20:00

Surgery times

Monday 08:00 - 20:00
Tuesday 08:00 - 20:00
Wednesday 08:00 - 20:00
Thursday 08:00 - 20:00
Friday 08:00 - 20:00
Saturday 08:00 - 20:00
Sunday 08:00 - 20:00

Out of hours

When the centre is closed please call NHS 111 for medical advice. You will be assessed and referred to the most approporiate service.  If you feel your symptoms are life threatening please call 999 or visit the nearest Accident & Emergency Department.

Gp practices close at 6:30pm week days and re-open at 8:00am, they are generally closed on the weekends. In each area there is an OOH (Out of hours GP service) and they can be contacted via "111" The urgent care centre as a general rule will see patients whose injuies or illnesses happen within 48 hours.

Last verified on 04/10/2014


To read more about us and to find other staff members please view our staff page.

GPs at this practice

0 male and 0 female GP

Online facilities

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This GP does not currently offer online services. Find out more about accessing online services.

Data source: NHS Digital

Our facilities

On-site x-ray facilities
Wheelchair accessible
Free Parking

Latest news

Eye casualty

UPDATE - Treatment of eye injuries

We would like to clarify to patients that the Bracknell Urgent Care Centre is unable to treat patients with eye injuries as these require specialist medical attention.

Patients who have eye injuries should attend the Prince Charles Eye Unit at King Edward VII Hospital in Windsor which is open Mon-Fri 9am-5pm and Sat 9am-1pm or their nearest Accident and Emergency Department. 

Patients attending the Urgent Care Centre with eye injuries will be referred to one of these alternative services.

Bracknell Urgent Care Centre is able to treat patients with minor eye symptoms such as conjunctivitis, weeping or sore eyes, minor abrasions, irritated eyes or allergic reactions. 

If you are unsure whether your symptoms or injury can be treated at the Urgent Care Centre we would encourage you to contact the centre first on 01344 55 11 00 or NHS 111 so that you can be assessed via the telephone and directed to the most appropriate service.

Last updated on 24 September 2014.

We are currently not accepting new patients

This is an Urgent Care Centre and does not have a registered list. If you need to register with a local GP staff in our Patient Education Centre can help you find one which meets your needs.

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Latest reviews of this gp practice

Unhelpful & uncaring

Our daughter sustained a leg (knee) injury at gym training on 14/3/18 and we were advised to get her knee checked out - unfortunately for...

22 March 2018

Very friendly service

I had to take my son here today 14/3/18 and I was a bit apprehensive after reading the negative comments left on this site. Thankfully my...

14 March 2018

Excellent Service during todays Visit to the clinic

I visited Minor Injuries at Brant's Bridge today with a family member who had a very swollen and bruised foot after tripping up. We arr...

12 March 2018

Extremely poor

I arrived after experiencing irregular heart rhythm. The women behind the desk was appalling and said there wasn't anything they could d...

23 February 2018

2 hour wait for inaccurate diagnosis

I visited the out of hours today on the advice of 111, with bad urine infection symptoms. After a 2 hour wait, the Dr tested my urine and...

11 February 2018

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Last updated on 28 October 2016.

Information supplied by NHS Bracknell And Ascot CCG