Patient advice and liaison services (PALS) City Care Centre
Contact us
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Address
City Care Centre
Thorpe Road
Peterborough
Cambridgeshire
PE3 6DB -
About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
As a service user patient relative or carer using Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) services sometimes you may need to turn to someone for help advice information and support. This is where the Patient Advice and Liaison Service (PALS) Team can help. PALS provide confidential advice information and support helping you to sort out any concerns you may have about the care we provide guiding you through the different services available from your local NHS or our Trust and other local community partner organisations. Please note: CPFT's PALS team does not have management or commissioning responsibility for the following services:
Phlebotomy / Bloods Service: All enquiries: Provider: Novich Bioscience. Tel: 01733 857 585 / E-mail: ivan@novichebioscience.co.uk
ENT services are provided by InHealth. If you have any problems concerns or complaints please contact the Customer Care Team on 0330 202 3189 or e-mail complaints@inhealthgroup.com. These services are not part of Cambridgeshire and Peterborough NHS Foundation Trust (CPFT).
Covid -19 Vaccination Centre: All enquires: Cambs & Peterborough CCG. Patient Experience Team. Tel: 0800 279 2835 / capccg.pet@nhs.net
Peterborough City Care Centre: NHS Property Services. Car parking building and estates enquires. Tel: 0800 085 3015 E-mail: customer.service@property.nhs.uk
Trust
Cambridgeshire and Peterborough NHS Foundation Trust
This information was supplied by NHS website on 29 April 2024.